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June 2024 by Adnan Duane Razack
I was very pleased with the courtesy, friendliness and professionalism. My wait time was minimal and every one was very pleasant and some were even funny.
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June 2024 by Joseph Callaghan
Judith and Sonya are great ?
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May 2024 by Dana Frenkel
Quest didn’t do the correct blood test and there’s no way to speak to a live person to get the issue resolved. Being totally automated does not help a patient when the employee doesn’t do their job properly.
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May 2024 by Jonathan Daniele
If I could give 0 stars I would and I rarely complain. I was in here the other day, and there were 2 patients who's appointments fell off the board but they were never called in. One was a young woman who wasn't the nicest about it, but she kept getting ignored by the staff when she raised the issue...so I can understand the escalation. The workers were really rude back to her and basically treated her like she was dumb, which made the situation even worse.
There was an elderly woman sitting next to me who said she was having the same issue and her appointment fell off 40 mins ago, but she was nervous to say anything. So my phlebotomist called me and as I was walking by the "manager" or whoever, I mentioned that woman was having the same issue as the other girl, and maybe they could help her. I said this very respectfully and only wanted to help the elderly woman out. My concern was met with "I didn't ask for your opinion! You should mind your own business!"
Blown away by the hostility, I go back into the room where my phlebotomist continues to scold me for speaking up and says "If people would just mind their own business, the day would go smoother".
The level of disrespect from this staff was incredible. There's a million labs around and I will never go back to this one.
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May 2024 by Laurence Srour
I go to lab test ,always at the same time with my husband. He received results the second day. Myself I have to wait at least 1 week to 10 days and sometimes I have to call...
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May 2024 by M E Roth
Everything works at Quest except your reception kiosk which has no attendant when it fails the customer. Otherwise appointments are respected and I am received with courtesy and efficiency. Phlebotomists are competent and quick. Instructions are clear. Restrooms for samples are well marked, clean and adequate .Wish there were paper towels and not air blowers ugh. Quest meets my needs for regular lab work on schedule and with respect for my needs.
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May 2024 by Alfred G
Waited 40 minutes past appointment time to be seen.
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May 2024 by Sidney Marder
Wonderful, helpful technician
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May 2024 by Bernard Harris
Rude blood taker
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May 2024 by Elizete Crespi
The staff was unbelievably rude to patients as I sat in the waiting room. I was scared to ask any questions. They were not nice or caring especially people who are having health concerns like myself. They should not be working in the industry which needs compassion. I did not see any behavior from patients that warranted this behavior by the staff. My arm is still bruised from the rough way they took the blood sample. It is not the first time and that is why I am so upset.
Elizete Crespi
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May 2024 by paul kane
all good
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May 2024 by Ken Schnitzer
took a long time entering into the computer
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May 2024 by Hao Nguyen
To Owner: I Visit every 3 months and have online account with them. 1) Today I forgot my insurance card. The phlebotomist said they don't keep my insurance on file, really? 2) the phlebotomist was coughing but did not where a mask 3) when she took blood I asked if she can take it from my left arm and her response was "NO". Why? "because it's convenient for me" was her answer!! 4) time to retrain your staff?
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May 2024 by Abraham Levy
very good service, good group and good staff .
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May 2024 by Emily Oliveras
Nerlande was so amazing. She went above and beyond in service. She took such great care of me, that I felt like family. I wish I could see her every time.
