Jacob Perez was fantastic fixing my phone in time for my 97th birthday. I appreciate not only his competence but his attitude. I was pleasantly surprised having recently switched from one of your competitors.
September 2023
I stopped in because my phone was acting up and the reps were quick to help. They were helpful, friendly, and replaced my SIM. I think that did the trick.
September 2023
I have had an excellent experience with T-Mobile after transferring from AT&T. I have been in to the store several times for help with adding lines to an existing account and had the pleasure of working with Xavier, who was absolutely amazing! He was patient, helpful and knowledgeable. Best customer service in a long time!