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January 2024 by Michael Blais
Latora was excellent! She provided professional and experienced massage identified some areas I had that needed attention. Amazing experience!
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January 2024 by Rob Szustak
Keith was the best massage therapist I think I’ve ever had. He was extremely thorough and extremely knowledgeable and his massage was first class. Excellent
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January 2024 by Victoria Kainth
i’ve been going to this ME location for over 5 years now and the staff at the front desk always makes me feel welcomed when i check in and they make checking out super easy. Keith G. has always been my go to therapist for massages and stretching! He takes great care of his clients and always has your safety and comfort in his best interest. Honestly, no one else compares to his work. As long as Keith is working at ME, they’ll forever have my business.
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September 2023 by Mia Amor
First time here and also my last! I got here at 2:50 for a 3pm appointment, I was made to fill out a form, then the massage therapist came to get me a few minutes after, I used the bathroom, proceeded to remove my clothes. Massage started at 3:15 and by 3:50 she told me I was done. So basically ripped of by 25 minutes!! Not to mention how basic and unfulfilling the massage was to begin with. Massage envy is the super cuts of massages!!.. oh and the massage was 125$ for the hour plus a 25$ tip.. even the in their website is 99$ for the hour !! This place sucks BIG TIME.
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September 2023 by Willoughby Downes
My stretch session was terrible. Didn’t stretch my full body, late to my appointment and gave me 20 mins. Each area that was stretched felt rushed.
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September 2023 by Donna Dever
Friendly staff, great massage but pricey compared to other choices
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July 2023 by Kevin Maciel
Talk about scam. My mother was scammed on the membership they lie to your face you don’t do people dirty like that. Looking at these reviews probably got bots doing them for you. Don’t take advantage of people especially the elderly. Be upfront. Gross way of doing business
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June 2023 by Amanda Day
Sonia did an awesome job on my massage! I left feeling so much relief !
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May 2023 by Jonny Monsoon
The girl at the front desk could not even get through a conversation with me to book a massage. She was laughing and joking with whoever was around her. Then she hung up on me randomly and when I called back, she said it was another front desk. When it was clearly her voice. Unprofessional, childish, and I will go spend my money somewhere else. 4/24/2023
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May 2023 by T T
Last week they messed up my appointment so I showed up for a massage & there was no masseuse (manager said there was “a freak accident,” but the receptionist told me someone accidentally cancelled my appointment). They suggested a facial instead, I was there for back pain but said okay. The lady was lovely but the products left my neck covered in hives. When I left that appointment, they asked if I wanted to schedule a follow up- I said I would call in to schedule. Today I had a charge for $125 dated for tomorrow, so I called to inquire. First they couldn’t find me in their system by my phone number & asked me multiple times if I was sure I’d called the right location. Then they try to tell me I had an appointment and they sent me texts and voicemails reminding me. I’m willing to admit when I’m wrong, so I double check my phone. No texts, no calls, no voicemails.. just a $125 cancellation fee for an appointment I never made. “Well we have documentation to prove we called.” That doesn’t prove anything if I’m looking at my phone & there is nothing there. I’m guessing they had my number in wrong & that’s why they couldn’t look it up and why I received no notification of this mystery appointment. Disorganized and rude. If I worked here I would be embarrassed.
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May 2023 by GENEEN
I have reported this place to the BBB, Courtney and the young lady upfront stole money off of my credit card. I will be looking also to take legal action.Stand clear from this place they are unethical and will store your credit card information without your knowledge and make unauthorized charges on it.
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May 2023 by Robert Resnick
Keith G is the go-to therapist. He always goes above and beyond to provide outstanding service and cares about his clients.
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March 2023 by Susan Anstis
I have been a member of Massage Envy for about 10 years. The West location and the East location. Massage Envy has been an important part of my life. The therapists are extremely professional. Like anything else, it takes time to find a perfect match for your needs. I would recommend Massage Envy to anyone who wants a luxurious and professional massage!!
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March 2023 by Catherine Bixler
This was my first time at this location- I am visiting my aunt and she has been a member for TEN years.Upon our arrival, an employee came around the front desk to stand in front of me with an iPad to check me in.I am typically accustomed to filling out my patient information, so I was ready to take the iPad and do so.This employee began asking ALL of my personal information at a VERY loud volume to a lobby full of about seven employees and guests. This blatant violation of HIPPA law was absolutely shocking.My massage with Sonya was very strange. Lots of repetitive movement in the same spot for WAY too long- and every time Sonya spoke to me (to tell me a story or make a comment- not typical masseuse dialog-) she would stop massaging me. It was quite awkward, and left us with no time for the scalp/face massage (my favorite part of a massage experience.)My aunt’s massage with Deborah was nothing short of uncomfortable and confrontational. When my aunt asked for ANYTHING at ALL, Deborah argued back or denied her requests. Deeper pressure? “I’m just rubbing the lotion in first.” Bolster for her lower back pain? “I was getting it” temp turned up on the bed? “It’s up as high as it can go” (it wasn’t.)Deborah actually made the comment “I’ve never had anyone boss me around so much,” as if my aunt asking for things to optimize her experience was a problem.Upon ending her massage, my aunt went to the office to discuss the HIPPA violation we experienced when we arrived. The employee she spoke to was very dismissive and argumentative, saying “I was following corporate policy.”I myself have been to multiple massages and even other Massage Envy locations, and I have NEVER had to verbally give personal medical information to an employee in front of other employees and customers. This was simply illegal.This whole experience was abrasive and unpleasant. Not what you expect for a relaxing massage after a rough flight.
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February 2023 by Cameron Sears
Keith is an awesome massage therapist. Nice guy and consistent every time! 10/10 recommend