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January 2024 by lorena goncalves
Scam!!!! I think I’ve only left one bad review my whole life, but def want to warn others. Horrible customer service. Have been trying to cancel my membership since I signed it without knowing that you can’t get out of it :) it’s like you sign your life away. Got 3 different answers to why I’m not Eligible to cancel my subscription even tho it’s been over a year. Horrible! Scam scam. Will be getting a lawyer. Also, massages the are horrible, don’t even try asking for specifics. Forget about making appointments. So frustrating. Literally just scammers. If I could give 0 it’d be.
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December 2023 by Robert Cohen
Disappointed by my experience. Felt pressured to buy extra services from the start, even after I declined. The massage therapist was not a match for me, she felt inexperienced and paid little attention to the areas of concern I had mentioned. But the worst was the headrest which kept shifting out of its holder so that my chin was resting on a hard metal surface. I tried to bring it to therapist’s attention three times but she didn’t speak English well enough to understand my concerns, or didn’t care. Had to try to fix the headrest myself. My neck is now hurting hours later from the strain. The exact opposite of what would want out of a massage. When I was asked by front desk how my massage was, and I answered honestly that it wasn’t good, there was no apology or really any sense of care. She looked right at me and said: would you like to leave a tip? Ha! I walked away with a sense this place is only interested money and has little concern for client experience.
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December 2023 by Candice Varsalona
Mauricio is the best massage therapist and the staffare very friendly.
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December 2023 by A Serrano
Eliza and Laura are excellent front desk attendants. They are friendly, caring, and listen to you, which is what matters the most. Eliza really went above and beyond helping me book the therapists that work best with my back issues for the next year. She even gave me a print out! Concerning the massage therapists, the ones that I book my appointments with are caring, great listeners, top notch with their hands, and very effective overall. The rest of the therapist may be great too depending on the reason for your massage and each individual preferences. It’s a matter of finding the best match(es).
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December 2023 by AWAKENING HEART TRANSFORMATIONAL LIFE COACHING
I found Jirina a very bad fit for me. I have some very specific needs due to an injury. The other three therapists I've worked with; Virgil, Kim and Jesus were all very careful, kind and worked WITH me regarding my challenges.Jirina on the other hand, wants to do things her way! Even in her approach to "understand" my limitations, she went to areas I specifically told her not to. She is abrupt and rough in her touch and truly not able to take in adjustments well in the moment.I thought of ending our session in the middle, but then "surrendered" do letting her "do her thing" and derive whatever benefit I could.When I was leaving I requested that it be put in my file that I never wanted to work with her again. To my surprise and disappointment, no one at the desk asked me "why"? "was there a problem"? ....... just "okay".
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December 2023 by Natalya Shmirina
Thank you for very good service and professionalism. Definitely I will recommend to my friendsI am happy to be member! I will get back soon ?
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December 2023 by Marci Sloane
Mauricio is an amazing masseuse! He is caring and professional, allows me to relax while getting the knots out! And the welcoming area -exceptional!
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December 2023 by Lois carus
Good massage therapist Mauricio.. very helpful
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November 2023 by Aline De Souza
Jirina was amazing. She made my first experience, an unforgettable one.
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November 2023 by Leslie Carmen
Mauricio was fantastic and really helped me! Excellent and professional!
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November 2023 by ann rivera
Mauricio pays attention to your specific issues when giving a massage and helps relieve my tension as well as decrease my pain
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November 2023 by Dan Eberly
Kim is absolutely the best!!! Great personality, great masseuse. Always adapts to whatever is going on with my body that month. Massage Envy is lucky to have her as their employee!
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October 2023 by lisa reingold
kim is the most caring and professional massage therapist - as always, and even more so as i cane in with s back issue she did everything possible to make me feel better and increase mobility - she is so knowledgeable in her field - my visits with her are always so positive
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August 2023 by Kerry Hollander
Beware of signing anything in this place. Due to a very serious illness, I have not been able to have massages. I was not let out of my contract regardless. They demanded a doctor's note which they claim they never received. I had to have my Doctor resend. Then they claimed their manager had to approve and after 2 weeks of no response I has told the manager quit! I was promised phone calls from the new manager that never materialized. When I went back in person, the new manager said she was not familiar with my situation. After 2 months of this, I was let out of the contract, but my banked and paid hours were confiscated. Stay away from these unethical and scamming people!!
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July 2023 by Ilissa Rudolph
Mauricio the massage technician was amazing as always. Listened, adapted to pressure as needed and was punctual with our time. The front desk service has been extremely lacking especially on the phone. There has been a noticeable decrease in professionalism and customer service!