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December 2023 by Lindsay M.
best macys in town friendly staff. lots of items 3 floors. full stock cute sales great prices. the only thing was it was hard to find someone to check out. my shoes .
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November 2023 by Barbara K.
Good variety of items to select from. Easy returns or exchanges. The value is reasonable
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October 2023 by kristhine l.
This macys is absolutely horrendous. I was in the Coach section, looking at this cheetah print scarf. I wanted to try it on and I hear a voice from behind me saying "you can't do that". The employee's reasoning was that "because it's designer". Why the fuck are the scarfs there then? She then proceeds to send me to the clearance section of the scarfs as if I couldn't afford a fucking 40 dollar scarf. How classist. If I could rate it would be negative 5 stars.
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September 2023 by Joseph N.
Terrible customer service, poorly trained employees, zero presence from managers, horrible cosmetics department. The employee at the Chanel table, Jennifer (blonde, in her late 70s), told my mother that she didn't have her shade of lip gloss but that she should try out an eye liner or different product. My mother declined, as we only needed one more item before our trip for a wedding, and again Jennifer pressed that my mother find another product. My mother thanked her and began to walk away. Jennifer proceeded to say "cųnt," and "I can't handle when these ladies are biłchy and canłankerous." My father confirmed what she had said, and when I began asking employees for the store manager and department manager, Jennifer closed the gap between us twice trying to intimidate me (later saying she was "attacked"). Embarrassing, you're 10x better off going to Bloomingdale's.
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June 2023 by Paula Kaufman - Coelho
I love this store! Neat & helpful staff!
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May 2023 by Andrea H.
This is one of the nicer Macys. Growing up in NY, this was always a "go-to" store and there's something special about Macys at Thanksgiving and Christmas. Great location, as a anchor at Town Center Mall. This is a big store and lately they've been fairly well stocked. My husband and son can always find something in the mens department. There's a nice selection of mens wear and since I always park by the mens department entrance, I find myself looking around and usually picking something up.I prefer to buy online. It's so easy, just point and click and it's either delivered or you can pick up. Pick up and returns are located upstairs, easy parking on the 2nd floor and it's right by the door. Time it right and there won't be a line and if there is one, it moves quckily. If you get a chance, head up to the 3rd floor to the Backstage area, where you can find some great deals on off-price clothes, handbags, housewares and more. Always fun to look around and even better if you can score a good deal!
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May 2023 by Jeris Rosales de la Gasca
(Translated by Google) Everything in sports implements. At a good price.(Original)Todo en implementos deportivos. A buen precio.
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April 2023 by Wendy V.
Had a return to make. Line was a bit long but to be expected on a Saturday afternoon. One suggestion would be to add some more check out people as there were only two and it seems like returns take a little bit longer than the usual checkout. But friendly service. All in all it was fine
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June 2022 by Michael T.
Needed a suit for a wedding. Bruce helped me out big time. Was able to order the pants I needed during a busy day. The entire staff in the mens department was awesome. Thanks for all your help.
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March 2022 by Araceli L.
ABSOLUTELY disgusted . My daughter came here with me to pick up a gift I told her to buy for her birthday. She doesn't drive and only has her passport with her , mind I remind you it's a Government ISSUED ID.And the lady says "I need a driver's license ",this isn't the first time my daughter has been having this issue it's been repeated at MACYS . On the MACYS website it says "PHOTO ID" she was giving my daughter a horrible time . And I expect an apology from that horrible lady.
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March 2022 by Richard S.
I needed a baby present and Macy's has a very good infant and children's department.
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March 2022 by Andrea U.
I had such a frustrating time trying to order a gift from a registry on line that I finally decided to drive to the store. I miss seeing the registry table with sales help providing assistance. Trying to order a gift from a bridal registry here was a nightmare. The kiosk's don't work, the website is down. I found the item that I wanted to purchase and was given a list of stores with phones numbers to call and try to find the item. Nobody answers the phone I either get computers or disconnected. Strangely, I can't order a gift from a bridal registry unless the item is in stock here and it's not. Two sales people and a manager could not help me place an order from the registry. I've ordered from many registries and never had an issue like this. The manager actually told me to buy something else. I wasted hours in frustration and left without the order. This was a limited 60% off sale so it was particularly frustrating!
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January 2022 by Sebastian R.
Lamar Men's fragments where is manager you could ask for a very unprofessional I waited for him for about 30 minutes never showed up there that lady Maria is clueless don't know what the heck they're doing
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December 2021 by Christina S.
Do NOT buy a mattress for ANY reason, they falsely advertise regarding warranties on their mattress!!! Long story short, I purchased an $800.00 mattress in 2017, I had one small stain, and broken springs!!! Macy's will NOT honor their ten year warranty. Their own company Reliable Service( the company they contract with) even said they look for any excuse NOT to honor the warranty. Stained or not it is two separate issues!!! But when you buy the matress no one tells you the return policy the true policy!! Its NOT stated online. Don't shop Macy's, total rip off!!! Please go anywhere but Macy's. And they wonder why they are going out of business?!!?
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October 2021 by Wolf G.
Macy's is one of my favorite department stores and the one at the Town Center Mall in Boca happens to be one of my favorite locations! I went in today with Mom, as we wanted to take advantage of their Friends and Family Sale, which yielded 30% off or more on many goods throughout the store. This Macy's is one of my favorite store thanks to its wide selection of goods, pleasant atmosphere, decent and sometimes much better than average pricing, and excellent service, exceeding other Macy's I have shopped in like ones in New York (other than the flagship store in Herald Square, which is amazing!) and a few others in Florida. Entering this Macy's, one will find that it is brightly lit, cheerful, slightly upscale in an old school way with palm-styled columns evoking the Burdine's that preceded Macy's, and a dizzying array of counters and racks highlighting the various departments. This Macy's is a large store and has three floors, with the first floor encompassing all of the Men's Departments, Cosmetics, and Women's Shoes, the second floor houses Women's Clothing (save for shoes), and the third floor has their Home Departments, Luggage, Children's Department, and of course, Macy's Backstage, Macy's version of an off-price department store within a store! Today, me and Mom got many great goods at fantastic prices. Some items we found included three pairs of Fit Flops for Mom that with a 30% discount, yielded a $114 total savings, a Ralph Lauren long-sleeve shirt in Men's Last Act at $34.93 (the same as the full priced ones and on price-wise, on par with a discount department store like TJ Maxx), a discounted Nike bathing suit in the Men's Department , an American flag styled bathing suit, a couple of pairs of Ralph Lauren Pajamas from Women's Intimates, and some Charter Club 100% Cotton Sheets from the Home Department on a Last Act discount for about $47 (on par with pricing at say Home Goods). While Macy's is not always the cheapest price-wise, if you know how to shop, you can get some wonderful finds here! Another great aspect of this store would have to be the service, which is fantastic as the many of the employees I have dealt with here are kind, do their best to learn my preferences and needs as a regular guest, and are efficient! I would go ahead and list all of the employees I have dealt with here, but there are too many to list but Management at this store should definitely be proud! I will definitely be shopping at Macy's many more times and I always look forward to shopping there!
