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August 2024 by Yarelie Alatriste
Abby was so helpful and super nice. She made this process for me very easy.
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August 2024 by Yalonda Forney
Abbi showed great customer service skills and was extremely helpful.
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August 2024 by Gene Lewis
Been with State Farm for many years. I have no complaints when it comes to Garland Thompson and his staff team. Abigail is very knowledgeable, pleasant, and professional.
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July 2024 by Brandy Collins
I had the pleasure of speaking with Abigail Massey, who was very helpful and extremely pleasant. She helped me set up my insurance and found a really good quote for me, she truly made it an enjoyable experience.
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June 2024 by Ahmad Hamade
Excellent service, very fast reliable and approachable. All my concerns were answered right away on my first call. Highly recommend to anyone looking for home/auto insurance.
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June 2024 by Sandra Milena Perea Rivera
Excellent service, efficient and they help you get a plan that fits your needs.
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April 2024 by Rayya Ali
The agent followed up with me. She answered my questions.
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March 2024 by Kidhg
Garland knows his stuff and has an amazing team to back him up!
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March 2024 by Tia Sewell-Crumpler
Garland and his staff provide me with exceptional customer service every time I call. I must say Michai (his new employee) was able to resolve all of my questions when I called last. He's a great addition to the team.
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September 2023 by Jah Leda
Don’t waste your time with this insurance agency.
Worst insurance in Delaware. Had to wait months to settle claims and couldn’t ever reach an agent.
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September 2023 by T. H
Friendly and knowledgeable staff
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September 2023 by Bobby Brown
The staff are the best ..I.. ever seen...I ..deal with all..3
Robin.....Rachel and ..Garland
(William Warren)
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September 2023 by Brianna Wilson
Garland was amazing. Very quick responses and was available at a drop of the dime any time I needed assistance!
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September 2023 by B T
Great customer service!!!
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July 2023 by Michael Fink
Edit: it’s been close to 3 months that I left Garland’s business and can’t reach anyone for a $62 refund. If this does not reinforce the below I don’t know what does. How can State Farm be this bad?Garland Thompson does not care about his customers. My rate increased after reporting an odometer reading that was under 2000 miles - I walk to work. When I brought this to Garland, he and his employees told me I didn’t understand the policy I have been on for a year. Garland relies on his tenure to navigate difficult conversations and does not put the customer first, just his pockets. Do not become a customer of Garland Thompson.What Garland’s reply does not cover is how unprofessional he and his staff are. When I first called to address my concern, Robyn started taking what I said personally, believing she was the individual who informed me of my policy terms. It was later determined she wasn’t and that is when Garland offered me the chance to take defensive driving to reduce my rate - defensive driving is offered to anyone and shouldn’t be used as a retention strategy since it is asking the customer to spend more time and effort for the discount they’d already been getting.Garland himself called me after I’d canceled the policy to argue that he wasn’t responsible for the rate increase, that State Farm was. He covers this in his reply to me too. Not taking responsibility for State Farm’s decisioning should tell you all you need to know.
