Banks in Smyrna, DE

“The branch manager at this location has provided me with exceptional customer service. 5 stars for this branch, 0 stars for Citizens corporate office. Thank you Karen for your professionalism and providing TIMELY feedback!”

“??Good afternoon Del-One thank you for helping me with my finance I've been with Del-One Dover Delaware 19904. I open my savings account. And I've been liking the banking ever since they do work with you when I when I needed them here it is January the 18 2024. And I have been a member can I go to the go to Del-One in Smyrna Delaware I'll do my banking ???”

“The woman I talked to on the phone also who helped me out a lot was awesome!! Amazing service, very nice person, fast and on point with her work. I would recommend her getting a big raise and employee of the year!!”

“Wonderful experience! Camilie went out of her way to serve us! She provided outstanding customer service. We are more than excited and pleased to be a part of the WSFS Bank family!”

“I recently started my own business in June of 23. I had always heard that DFCU was friendly toward local and small business so I chose them to open my business bank account. From the beginning there have been hiccups. When I deposit checks into my account they are held for long periods before clearing. I have been told that this is due to my account being less than 6 months old so my deposited checks are flagged by fraud. So to be clear, my deposits have been held for 12 days at a time. You can imagine how frustrating it is to have to wait 3 weeks for a contractor to pay me then be told my bank is holding my payment an additional 2 weeks. As a small business I can’t keep all my money in the bank, usually as soon as it clears I have to pay bills and that can bring the balance pretty low. So for a bank to say they are good for small business then say that for the first 6 months you have to either wait way longer than usual for your checks to clear or leave all your money in the account so the checks can clear faster is absurd. Then this morning I checked my balance, a check had cleared and was available in my account. I repeat it was AVAILABLE! I deposited.a small check and a large one from recent payments to my business. These checks are not clearing for 12 days. When I checked my balance later that afternoon I was shocked to see the balance was much lower than it should have been. The check that was ALREADY cleared is now clearing in 9 days. The small check was deposited immediately. So they took the check BACK after I already waited 12 days for it to clear and added 9 days. Not sure how that’s legal. In summary, if you are a business interested in a good bank to use, keep looking. DFCU are crooks at best.Note - the branch employees have always been polite and professional, this review reflects on DFCU as a wholeEdit - received a call from DFCU customer service (shout out to Chantel, pardon if I misspelled your name), they were able to resolve my issue and honestly might have saved my holiday. I changed my review from 1 star to 4 because they bothered to reach out to me.”