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September 2023 by Bailey
I made an appointment, so it would be easy to go in and out before my ultrasound. I had to bring two little children, so I was running behind, so I called just to let them know I was running behind and you cannot talk to aPerson from the local office so the lady why answered told Me I had 15 minutes after my appointment then they wouldMake me reschedule I went in 13 minutes late and the computer canceled my appointment and the lady said you can only be 10 minutes late and that I need to reschedule and there were 2 people sitting waiting while 2 ladies who worked there were just sitting at there desks I tried to reschedule and finally she helps me and tells me they don’tTake my insurance any way which no one told me when I made my original appointment ? I wasn’t theOnly one with this issue the older couple after me had the same issue.
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September 2023 by sam das
I have visited many Quest locations and this is consistently the worst. There is a big mismatch with what Quest says and what the employees do. I made an appointment and checked in on my phone. However no one called me so I asked an employee named Karen and she told me that my appointment time has passed and they can't help me. On the mobile app, it clearly says that Quest will call you and to not check in at the kiosk but the employees only honor kiosk check in. They also helped a white lady whose appointment was after me while I (brown woman) was waiting for them to call me. Finally they were super rude and tried to shame me in front of other customers for coming late even though I checked in the mobile app at my appointment time.
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July 2023 by Alyssa Foraker
The people in here are rude and ignorant. I called ans asked if they do walk ins and wasted my time going in and was told they didn't do walk ins only appts. The fact they could have accommodated me when their wasn't anyone in there is quite rude when I called prior to being told they did walk ins. They are very rude and arrogant. If I could give 0 stars i would. I will never return back to this place of business ever again.
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July 2023 by Elizabeth Rea
I’ve had two great experiences at this location. I have a blood phobia so getting blood work done is extremely difficult for me. The two times I went here, both phlebotomists were great. They checked me in really quickly and had my blood work done within a few minutes. Definitely recommend making an appointment online and adding your insurance information in advance. Get there 10+ minutes in advance too. I was there 20 min early, checked in on the iPad, provided my insurance info and had my blood drawn all before my scheduled appt. They were great!
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May 2023 by 302 Garage Painters Dropship
Came here for a drug screen and was pushed off for about 30 mins til the next shift bc the staff was ready to go home. There is no sense of urgency, and it seems like no one really likes their job or wants to be at work. WOULD RECOMMEND GOING TI ANOTHER LOCATION.
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April 2023 by ML
Staff here is very rude and abrasive. What's the point of making an appointment if you still have to wait over an hour? No apologies besides "there's only two of us here". Apparently this upset the nurse who gave me attitude throughout the process. Really really poorly run place. Seek another establishments unless you are forced to be here..
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April 2023 by I G
Techs are knowledgeable, professional and even went the extra mile for me to resolve an issue. I was seen at my exact appointment time. No walk-in are seen at the time of patients appointments which helps us get in and out.
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February 2023 by Victoria Vaden
Decent location with plenty of parking. It's in the back of the health complex, so if you feel like you passed it, you didn’t. Just look for the Quest Diagnostics vehicles literally all the way in the back corner. There is a little wait, but not usually more than 10 minutes if you scheduled an appointment prior to arriving. People are usually friendly, and efficient. Have been visiting for almost 10 years, and my experience has always been consistent with customer service, care, and turnaround time for results. I frequented LabCorp my entire life growing up, but Quest has a better app and I like that I get my results faster than my doctor’s office in most times.
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February 2023 by Mahesh Banala
The blood work never have been so painful than here, It’s been two days and my nerves still shiver and I have been having pain every time I lift my hand up… I can feel my nerve shakes at my wrist, though blood is taken from upper forearm.. I will not have my appointments again at this location
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October 2022 by Cynthia Scott
On 9/28/2022 I Cynthia S a woman if color had a schedule appointment at 10:40 am. I checked in at the at 10:30 am. I informed a the white woman behind the desk of my schedule time. She stated I need to wait. After I checked in two more white women came in with out an appointment went in before me. Any woman or man of color should not go to the Quest diagnostic. The address is
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October 2022 by Alina West
I signed in at 12:22p as a walk-in on the kiosk! The tv said serving 0 and 7 appointments within the next hour….. 1230 comes she calls a gentleman’s name he is outside smoking I ask her if she wants me to get him she says no let him smoke…why you can take someone else? The place is empty….she walks in the back he comes back in sits down she comes back says a name it’s not him his paperwork is wrong she tells him to call the employer and fix it. I ask her if I can go to the bathroom I have to go really bad. She says your appointment isn’t until 1pm I said I’m a walk-in I didn’t have an appointment. She said if I take you now it messes up everyone else. A lady walks in had an appointment for 1240 she takes her right away, as the 1230 appointment is making calls and smoking again. The lady tells her she made an appointment this time because she had to wait so long last time. The worker laughs and says yup some people have to learn the hard way! So she purposely was making me wait. Then her coworker came back from break starts to help me try’s to explain the system. Still doesn’t make sense they don’t take walk-ins period! The coworker said if we take you it pushes someone’s appointment to your time slot…ma'am your 1230 is still trying to figure out paperwork I could have been done while he was trying to figure out his paperwork before your 1240 came in…. Now that he messed up everyone’s appointment gets pushed back obviously because he wasn’t ready at 1230. Not everyone’s life can be scheduled don’t advertise you take walk-ins if you don’t and you purposely make them wait.
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October 2022 by Michael Tyman
Went for pre employment drug test .. site clearly says .. walk ins ... No appointment needed .. was greeted at 8am by the rudest individual I've ever experienced. Will be going to another site for my test ..
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September 2022 by Cassondra Hyden
This office the staff are rude laughing behind my back trying to be slick. Long story but short
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May 2022 by Kristeen Chubb
Best quest I’ve been too. I’ve been trying for weeks to get my blood word done at my local quest to no avail. And this location went above and beyond to make it happen.I showed up late to my appointment (traffic) and then i find out they didn’t receive my order from my physician. I was able to get my dr to fix it over and quest was still able to get everything completed in time for the 9am cutoff of my specific test. I will travel the extra 30 minutes to this location from her on. They did an excellent job
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March 2022 by Brian Crossan
What they don’t tell you on their website is that you have to make an appointment or you’ll have to wait in an empty waiting room for hours.
