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February 2024 by John D.
Very polite. Axel was awesome. Quality was excellent. I highly recommend. I need a new valve stem and I was in and out in 5 mins. I personally look for a company that has good service in and at the front desk. This place is it. I am definitely getting my next set of tires here.
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February 2024 by Noah Lux
Came in for a flat tire repair, they were super busy all day but they got me in and fixed up my tire. Mike was great to work with and had great customer service. Highly recommended!!
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February 2024 by K
Mike and the team is awesome! Quick and oil change
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February 2024 by Church Price
I came in for new tires and I got a really good discount on the price and the work was fast so I didn't have to wait long good place and even better work
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February 2024 by Ryan Reid
Went shopping with the wife and got a flat tire dropped my car off. Mike was very helpful and it was my first time taking my car here and because of Mike’s excellent customer I will now only bring my car to this location for services than you so much Mike.
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February 2024 by Mary Woods
So today I had anappointment at 12, to get new tires for my car. I pull in and the manager and his employee are arguing and fighting in front of the building. I walk in, stand there 10 minutes, no one comes. I go out front, ask the manager if anyone is working, he says he has someone working the counter. I'm like no you don't, he proceeds to argue with employee in front of me. I'm so damn pissed at this point. I'm like I don't even want you working on my car. I left, they lost a sale. Acting like clowns. Unprofessional. So I call, ask for manager and corporates number, the guy I spoke to sound drunk. I don't know what's going on there, but dear lord, it was a show today. All I wanted was tires, what an inconvenience you all caused me, cause tomorrow is Sunday. Can't get tires. Thanks guys!
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February 2024 by William D.
Date of Service: January 4, 2024 After a disappointing and concerning experience at NTB's Newark location, I feel compelled to share my story to inform potential customers. My 2019 Hyundai Santa Fe required a simple battery replacement, a service I thought would be straightforward and hassle-free. Unfortunately, the aftermath has been anything but. Immediate Issues Post-Service: Merely four days after the battery replacement - delayed use due to a snowstorm - my vehicle began emitting a burning smell within 15 minutes of operation. This alarming discovery led to the car being towed to another service provider, revealing the root cause: an incorrect battery installation by NTB, which necessitated repairs costing $1,683.74. Lack of Accountability: Despite multiple attempts to resolve this issue directly with NTB, including detailed discussions with a manager named John, the response has been frustratingly dismissive. The explanation suggested a refusal to acknowledge any potential oversight or the indirect effects their service could have on the vehicle's electrical system. Unresolved and Dismissed: My attempts to seek a fair resolution were met with refusals and justifications that sidestepped the core issues. The significant safety risks, financial burden, and distress this service failure has caused are of little concern to NTB, as reflected in their refusal to take responsibility beyond a basic battery refund. Final Thoughts: This experience has deeply shaken my trust in NTB. I had hoped for a resolution that acknowledged the seriousness of the situation and restored my confidence in their services. However, the lack of accountability and the dismissive attitude towards customer safety and satisfaction have led me to share this review. Customers deserve to know the potential risks and frustrations when considering NTB for their vehicle service needs. I urge NTB Corporate to address such matters with the urgency and seriousness they deserve to prevent future customers from facing similar distressing experiences. I will be filing with the BBB also.
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February 2024 by Brendon Neville
Mike is a great guy!!! I always love showing up and having a good conversation while his team works on my car. 100/10 definitely recommend coming here for any car service. I also reccomend Viktor too loves to have a good conversation
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February 2024 by Amy Geshay
New management has definitely changed this place for the better. Kind service and very trustworthy advice.
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February 2024 by Gene Paulus
Service was great, no pressure to get additional services, explained everything. Mike and Axel were great. Highly recommend.
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February 2024 by Danielle Gravell
Bought my tires from Amazon and then brought them here for the installation. They were able to get me in the same day I called, and were very helpful, friendly and knowledgeable. Thank you to Mike and Justin at NTB on route 40 in Glasgow, Delaware..you guys are amazing!
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February 2024 by Bob Porter
Professional
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February 2024 by jose hilario
NTB services our cars for enterprise! Does great for every vehicle, and we send them EVERYTHING! Great place with great people!
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December 2023 by Paul Woodland
Received a call in advance of my appointment to confirm, and they said they could take me early. All services were performed quickly and I was on my way in a short amount of time. Manager was courteous, professional and friendly.
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December 2023 by Herman Tilghman
Ariel was extremely professional and provided great service for installing a set of tires on my wife’s car. She did an amazing job accommodating me with the service. I highly recommend her and Mavis’s services for any service in your vehicle!!
