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October 2023 by Knut Vegard Fosse
Waited 45 minutes to get pre ordered rental. (Pre filled credit card and drivers license number online) When we got it the windshield wipers was almost broken so driving in the rain was horrible. Car was dirty inside and outside probably from last renter. Ordered booster seats for additional cost, they were ok but really old and worn and not the safest kind with isofix. Even after enquiring for booster seats weeks in advance. Car smelled of cigarette smoke, and they tried to fix it by hanging a wonderbaum in it. Car worked well enough but this was not worth the money overall.
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August 2023 by Nick Linsner
Cant give 0 stars. Made a reservation online and waited in store for an hour and a half only to be told that they have no more cars left. Staff was rude about the entire situation. Rent from someone else.
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August 2023 by Carol Quattro - Real Estate
Car was dirty, we had to clean the windows and inside the car before we could go anywhere the windows were gross. They charged my card for full coverage insurance when I said no. I was told they would place a hold on my card that's what I was signing for not that I was getting full coverage insurance. When I dropped off car asked about it again and was still told was a hold on my card and that it would not be charged, however when I looked at my credit card statement it was charged. They lied!!What they say is not correct. Next time I will go to enterprise across the street.
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July 2023 by Ziggy/Maddschillz Maddschillzcre8ionZ,llcTM
Very unprofessional. Improper accusations, even after desk clerk admitted to being unsure about his duties when checking in a car. Submitting a damage claim past 24hrs later. Not at check in but 24hrs later, and that was not by notification. I happened to return to the location, checking for my email that still hasnt came from the previous day at 12 noon. This was returned on the 27th. I then came to check for email the next day at 5pm.
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July 2023 by Aly Eltokatly
The worst serviceI booked a car through the app and when i went to pick it up at the marrows rd newark,DE they said they don’t have any cars available even though i had my confirmation code and everything and when i said that i had made arrangements based on the booking they told you can look for any of our locations by wasting my time and money by using uber to search for a car in their nearby locations. When i said this is a convinence for me i called customer service they told that i should have called to check the availability of the ca. so I’m wondering why the company make investments in developing the app and the website and at the end i should make a call before like we live in the 80’s and 90’s
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June 2023 by Jeanna H.
We arrived to pick up our rental that had been planned months in advance. We sat in line for over an hour, and when we finally made it to the front, the agent abruptly stood up and left. She didn't give any explanation, she just left. Several people were waiting for cars it appeared that they didn't even have a vehicle for us. I called Avis and promptly secured another vehicle and we left. The customer service was horrible and it was evidence that the employees didn't really care about doing a good job or that they may be ruining vacations. I understand that it's a crappy job, but you could still try to at least do a good job.
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June 2023 by Fuji Le
This is what an EV rental at Hertz look like. Car was not wash or clean. Interior was a “wreck”with panels falling from the side and chair. When I called Hertz to report, they acknowledged the knew about the car condition and its cleanliness before dropping it off at the repair shop for me to pickup. The agent said I can come in to switch to a different vehicle if desire but availability is not guaranteed. Why would Hertz rent this car in the first place?
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June 2023 by C K.
Several rentals, all problematic.Untrained and and unmanaged counter staff.Cars are dirty and poorly maintained.And ...reservations are not honored!! ("Sorry- we have no cars available")
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April 2023 by Celeste Dodson
Worst experience I've ever had at a Hertz. Arrived on time, the l girl at the counter asked me how she could help me. I advised her I was there to pick up my rental. She gathered her purse and belongings, told me she had to leave and someone would be there to help me in a few minutes. I watched her get in her car and leave. No one else was at the counter. I called Hertz customer service to complain and ask for assistance, they weren't able to help me. After 45 mins another employee came to the front. She advised me they had no vehicles available. By pure luck another customer came in to return her vehicle. I took it without them cleaning it or filling the gas up. I just needed a car. Unbelievable!! Very poor management and absolutely no customer service.
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April 2023 by Lorey Jones
Rented a car online only to show up and be told that they had none available. The agent even suggested that I try Enterprise instead. Why don't they make an effort to call customers before they make the journey to pick up a car if they have no inventory? This is the second time Hertz has done this to me. I will no longer entertain the idea of renting from any of their locations in Delaware!
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April 2023 by K A.
This place is horrible. Booked my reservation through Priceline and took a Lyft to the branch to get my rental and they told me sold out.RIDICULOUS! Notified me last minute! Never book here
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April 2023 by Celeste D.
Worst experience I've ever had at a Hertz. Arrived on time, the l girl at the counter asked me how she could help me. I advised her I was there to pick up my rental. She gathered her purse and belongings, told me she had to leave and someone would be there to help me in a few minutes. I watched her get in her car and leave. No one else was at the counter. I called Hertz customer service to complain and ask for assistance, they weren't able to help me. After 45 mins another employee came to the front. She advised me they had no vehicles available. By pure luck another customer came in to return her vehicle. I took it without them cleaning it or filling the gas up. I just needed a car. Unbelievable!! Very poor management and absolutely no customer service.
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April 2023 by HomeTowneHobby
Didnt tell me til pickup they have no vehicles.. so ended up wasting a couple hundred bucks. Usually try other companies anyways but i thought id try something different. Never going thru them again.
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March 2023 by Kat M
Was able to book a rental but when arrived we were told they didn't have a car. I was unhappy about that but the reason for my bad review is she didn't even bother to see what she could do for me after I said I really needed a car. She didn't want to even be bothered. I'm sorry I apologized for interrupting her eating her lunch at 3pm. I'm very disappointed in the lack of customer service.
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March 2023 by Brenden M.
Literal sacks of feces. I tried to call ahead, no answer, compounding the issue.Came in, was told to wait for like 10-15min, making the situation worse.Ended up ruining whole trip, costing me tons of money!!!!!!!!!!!!!! Hundreds of dollars. I am pissed.LAZY. LAZY. LAZY EMPLOYEES. Some of the worst customer Service EVER!!!