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August 2024 by Andy Brittingham
It really takes a lot of planning to make purchasing tires from here work in your favor but if you have patience, it can be finally savvy.
I bought tires here in November 2022. If you are Sabi and can figure things out ordering online will be your best bet. If you’re not too sure, just go in the store with a photo of the numbers on your tire and make sure you know what kind of car along with trim you have.
I got my tires in about five days from ordering . They have them installed in about an hour.
What makes my rating stand out so high? Fast forward to June 2024, I end up running over a nail and a switchblade, causing an air leak. I didn’t realize this until I took it in and they put it up on the lift. They swiftly put on the donut I had, and I got a quick crash course of how replacement tire would work.
Remember, they do not typically carry most tires in the store, and you will have to wait a few days for them to come in .
The biggest thing to remember … with their current policy depending on how much tread you have left on the damage to tire, they can give you a prorated discount towards a replacement tire. Remember, this is case by case, and the tech will explain it to you. My $417 tire replacement came down to about 130 bucks.
Once my tire came in, they were prompt to call me, and I came right in and had it swapped out in about an hour.
The free rotations and nitro top off are a nice added touch, especially as rotations can be expensive at a dealer.
If you live close to this tire center or any of the Costco tire centers, consider buying your tires here for peace of mind. I have every plan to buy my next set here as well.
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July 2024 by Albert Miller
Costco tires can not take certain lug nuts off. I purchased 4 tires which included installation. They told me the lug nuts were on too tight and they did not have the ability to install my tires. I took my tires to my local mechanic who installed them with no problem. Sad a Costco tire installer can’t install tires. I am out $125 and Costco will not credit or reimburse me. Buyer be aware of their serious limitations. Won’t make this mistake again and will spread this news.
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June 2024 by Rejana Cuadra
5 stars for Hasan, very polite and helpful.
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June 2024 by Dan Liu
Visited twice, one for tire repair last month and one for new tire installation today. Took me more than three hours waiting each time. This place is either understaffed or lack of well management.
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May 2024 by Greg Mand
Fantastic experience today! Had appointment and Hasan checked me in right on time. While I was waiting for Hasan another colleague asked for my key to move my car into the bay to get things underway. Had 4 new tires put on my vehicle and the work was finished in 50 minutes. Recommend this location!
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May 2024 by JoAnne Diaz
Made an appointment to have my tires installed. Waited more than 2 hours. Making an appointment was useless. Several other customers seemed to be experiencing the same.
The phone rang off the hook because no one was manning the sales desk. Go to a different Costco
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April 2024 by Jacob Alexandre
Ordered tires online, scheduled appointment after they were delivered to the store. Showed up right at my appointment time on 3/23 and was taken care of right away. Got a call less than an hour later that my car was done. Thanks guys!
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March 2024 by Kyle Moores
Arrived 30 minutes before the shop opened for a 10am appointment (never know how traffic is). Technician waiting to start his day saw me park and waved me in. They opened up 30 minutes early to get started on my car and I had it back in just over an hour.
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February 2024 by Rohit Singh
I agree with the other negative reviews for this particular Tire Center. Few days back I went to this Costco Tire Center just to get the tire tread checked for any damage caused due to a scrap metal plate lodged into it and check for a warranty claim eligibility. One of the employees said that they can't take walk-ins and can book an appointment the next day, fair enough. The next day I reach there 15 minutes before the appointment and they said I have to wait for more than 2 hours as they are backed up. So I politely asked them to provide me an estimated time of my turn and I'll be back with my car or maybe I'll be back in the next hour and thus I will have to wait less in the tire shop, so the gentleman's response to my ask was, no matter what I have to wait there for 2 hours and there's no other option if I want to get my tires checked. He also went ahead and said that he can suggest me good movies on YT that I can watch while I'm waiting. I again asked him very politely, what's the reason that he wants me to wait there when I can be back in the next 1 or 2 hours, but his response was, whatever time I reach there, I will have to wait for 2 hours. That's what a walk-in means then why was I denied a walk-in the last day is still a mystery. What's the point of an appointment is another puzzle. The gentleman wanted me to leave my car there even though he will look at it only after minimum of 2 hours have been passed and didn't want me to wait at my home and be back when it's time for my turn. His other suggestion was to wait for a month and get the tire checked and summer tire replacement done at the same time so that I'll have to wait for 2 hours only once. That's not how warranty claim works so I decided to it myself and leave and before I left he smiled and asked me would I need another appointment and it comes with a wait time of minimum 2 hours. This tire center is not worth it. Last time I got work done on my other car, they left a lug nut into my glove box. I thought they would have changed over the years but looks like it's just going down from there.
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February 2024 by Kaarthikraajan Dharmarajan
Never ever visit costco tires in this location, I have come here twice both times never got my appointment sorted n there was an issue always n extremely under staffed you will never be able to find anyone in front desk to assist you n have always seen peoplefighting here due to too many people visiting this branch for tires n issues related to tire! I do not recommend this location for any services related to tires! Do not waste your time! #worstserviceAtCostco
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February 2024 by Samer Alzaim
Tire are good and priced well. The center seems is understaffed. Booked an appointment and came on time and handed over the car to them and when checked after more than an hour I was told the car will be worked in turn!!! Not sure why the apportionment if they willNot work the car at that time.
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December 2023 by Yemi
I got tires installed today. The staff isn't the issue as much as it is Costco the corporation and/or upper management. All the negative reviews about customer service should be provided the context that the store seems to be understaffed and insufficiently supported. I heard an employee mentioned that their printer has been bad for over a month. How is Costco not able to get a new printer within a week? The store has a lot of volume despite the negative reviews. You will experience much of the negative aspects mentioned in reviews. I have to give staff credit for doing the best they can with what they have. They are humans and when you don't work in a good environment most humans will succumb to the negative impacts of that. It's no excuse but the reality. Ultimately if you hope for the best but plan for the worst you won't be disappointed with your visit
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December 2023 by Aziz
Costco store is great with very energetic helpful staff but the tire center is completely the opposite, very poor customer service and extremely slow and unhelpful staff.
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October 2023 by Renford Brevett
There is no drop box. Their hazard warranty tire that I needed took over a month to get delivered. So I had to get my own tire sourced, which only took 1 day including delivery.
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October 2023 by Nancy
1) Very short in staff. You wait for the whole day to get anything done in your tires.2) The customer service in this department are not helpful at all. They just want to make you leave and not come back again. Maybe because it a lot for them and they are short in staff as they say.3) The quality of the service is not as good as it was, I’m not sure it’s only this branch or it’s for Costco in general.I hope they get back to that great service I liked about it before.
