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August 2024 by Geri Sellers
Spoke to Jadon He was very knowledgeable about this service also very friendly
Great customer service I was with customer service for over forty-five years I give him a ten. I also will be switching as soon as I am out the the service I have now.
Thank you Jason for being so polite
We need more people like you .
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August 2024 by alonzo osborne
Eli was excellent in regards to his professional and expert information. And he has a pleasant phone personality. Thank you Eli! Great product and service!
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August 2024 by Derek Morrison
Hi you all and any future customers please avoid this company they are fraudulent and should be shut down. If you take a look at the copious bad reviews you’ll see a history of customers whose claims were not taken care of and cancellations that were not honored. Also I am not a competitor of this company and am happy to have not lost my money to this scam. Avoid at all costs!
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August 2024 by Elaine Ramirez
Eli was quick efficient and very friendly. He explained everything where I completely understand and he ensured me that this business was reputable.
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August 2024 by Jermaine Frazier
My experience talking to Jason deserves more than 5 stars. Jason was very resourceful, efficient, cooperative and very loyal to his answers to my questions. I would definitely recommend EAP (empire auto protection) to anyone who needs coverage. Hats off to Jason.
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August 2024 by Chugwater Jack
AVOID THIS OUTFIT!
First, when you have to have repairs done, the process is subject to multiple disconnections, misdirection, and convolutions. Trying to find a person able to explain, let alone help is a real telephone web that will take you hours.
Second, their plan does NOT make mention of a deductible except for $100 on the Sated Coverage page, nor of age/mileage based limitations to repairs. My $2,000 repair was to be covered only to $500 by them.
Third, their plan clearly says "We will reimburse up to $30.00 par day up to six days…from a licensed rental car agency." Now they tell me that the rental must be through my shop, and pre-approved.
The legalese and small print should have been a hint of trouble to come, and it did!
August 27, 2024. The company now says I only selected the basic coverage, when I clearly ordered and paid for the complete coverage.
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August 2024 by King Joshua
Totally rude In unprofessional customer service I will not be doing any business with them !!!!!
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August 2024 by Jim Devany
The agent was very professional and friendly and helped me resolve the problem.
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August 2024 by Jeff Busch
Professional. Polite.
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August 2024 by Jules Mahalo
Eric worked with me from day one when I bought my new "slightly used" 2017 VW Jetta from the dealership. He followed through with emails and answered all my questions. Good customer support and informative. Helped me get the best warranty for my beautiful new car!
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August 2024 by Leo Perrone
Rep was helpful and professional!!
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August 2024 by K. “Julius” Boyd
Dan Tate Great sale services and Work with you for your vehicle for the best coverage
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August 2024 by mesbah baroudi
This choice brings nothing but trouble.
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August 2024 by meredith harris
unprofessional. rude. condescending. scammers.
signed up on 7/10 and was told that i had a 30 day window to cancel and get a full refund. cancelled on 8/5 (within the 30 days), only to be charged on 8/6 for my next payment. called them to have a quick phone call where i simply confirmed my phone number and had the employee (who did not tell me their name) just say “it’s cancelled” before i could ask any questions. today on 8/15, i called them because i was still waiting on a refund. i was told that there was no record of my cancelling and got transferred to another employee. this person told me my refund was on the way as got processed monday 8/12. when i asked why it didn’t get processed on 8/5 or 8/6, when my initial phone calls were, he told me i didn’t call either of those days and got very short and defensive when trying to tell me that i hadn’t cancelled until 8/12. tried to ask me if i had cancellation confirmation from 8/5 in a “gotcha!” tone and dropped it immediately when i said “no i don’t, because you all never sent it. it’s not my fault you didn’t do your job, but i do have several emails i’ve sent between now and then about this that you all never answered”
these people are scammers and will try to lie their way out of their own incompetence .
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August 2024 by abdullah al smoudi
Stay far away. This place doesn’t honor the warranty
