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June 2024 by Christine DeAnda
Lots to look at.
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May 2024 by ELAINE SHELDON
Clean store.
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April 2024 by Susan Leavell
Better service than the old location and much brighter inside.
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March 2024 by Douglas Hall
The fact that they do not honor the prices on the shelves is enough for me to never return. Also when an employee blames customers for moving an entire product to a shelf it speaks volumes as to the quality of people they hire. Whoever manages this store should be fired and replaced. Nothing is priced consistent
$15 for 6 rolls of paper towels is wild.
This is not a discount store for sure.
A lot of their product is way more than other stores
Dover doesn't need Big Lots at all.
Also who wants to stand in line for over an hour while employess walk around the store.
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February 2024 by D. L.
There is no reason in h*ll the line should be wrapped around the store and it take 30 minutes to checkout. Hire people and put more people at the register. Insane.
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February 2024 by Paul D.
My wife went to the Big Lots in Dover, Delaware to return some product that was damaged. She even told them that they did not need to get a refund, they could just swap out for the same items, and they refused. She was told first that they "didn't want to take the financial hit of a return" because she bought it at a different store, and that each store is independently owned. She was then told they could not accept it because it was food. Then, she was told they could not refund her because it was from another state and they had no way to refund the taxes from another state because Delaware is a tax-free state. These reasons were all given by two separate MANAGERS, JEN and JEFF. They lied to her face. The return policy states that you can return an item as long as you have the receipt and the package is returned in its original condition. In fact, she was able to take this product to another store the next day, and the store manager Dwight at the Big Lots in New Castle refunded her money and the taxes. She was also informed by several managers at other stores that the return should not have been an issue. Please avoid this store at any cost if you need to return something, as these two MANAGERS just do not want to deal with the headache. Horrible customer service. They would rather lose the sales for the items she was prepared to buy instead of giving her a $20 refund. Shame!
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January 2024 by Carolyn Moore
Always get great deals
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January 2024 by Dawn Demarest
Clean staff was pleasant
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January 2024 by Terry Otis
Cool stuff...inexpensive Xmas deco
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January 2024 by theodore pavkovich
Great products at excellent prices
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January 2024 by Alan Valmassoi
Best stocked store for all Big Lots
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November 2023 by JD Top Ten
Great staff
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November 2023 by Yoni R
??????
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November 2023 by Carol D.
Big Lots always have what I need and want in store and online!! Customer service is very friendly and helpful.
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October 2023 by Beverly Garnett
Love this place
