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February 2024 by Corey Hester
Will consider changing my review a couple stars when resolved.Switched from ATT to verizon at this store. Traded in my phone and was supposed to be receiving promotion a couple months after starting contract. First, my phone was lying around and never sent to verizon. Secondly, my account was supposed to be fixed with the proper amount and never was. Thirdly, it's six months later and I'm still paying full price for a plan that was supposed to be half of what it is.Imagine being a customer switching to a service and being treated like this from the start. What kind of business does that? Terrible business practice.
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February 2024 by Kathy
Great customer service - Joshua O answered all my questions concerning moving my service from another provider to Verizon. Took care of me setting my new iPhone & Ipad up. Will be back to get another phone. Recommended this store for any Verizon needs!
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December 2023 by Wine Pimp
My experience at this Verizon store was top notch. Joshua is fantastic and really knows his stuff. He went above and beyond to provide incredible customer service. Thank you very much. I highly recommend this location.
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November 2023 by Eliza Mendoza
This Verizon store has been hands down one of the best/exceptional customer service I have ever experienced. Frank and his team made this experience of coming over to Verizon stress free, from the moment I told them what was going on they made their mission to address all the issues and resolve them at that moment. There is a lot of surrounding stores that I have walked in and from that moment weren’t welcoming at all and really didn’t care about customer service. If I were to be asked would I recommend this store to friends and family? Absolutely! Frank is very welcoming and willing to go out and beyond for his customers. His team are as well welcoming and team players to ensure each and every customer walks out the store happy than before walking in to the store! I am thankful and grateful for their help.
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September 2023 by Anthony Holt
Scammers at best all they do is add things to your plan and cost you more money. They are not verizon. Go to a real verizon store. They will make it seem so complicated where as a real verizon store you are in and out not hassle.
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September 2023 by James Hamrick
I had the pleasure of receiving exceptional customer service from a Verizon employee named Frank. From the moment I walked into the store, Frank greeted me with a warm and friendly smile, instantly putting me at ease. They went above and beyond to assist me with my phone upgrade, patiently answering all of my questions and explaining the various options available to me. What truly stood out was their extensive knowledge of Verizon's products and services, ensuring that I left the store with the perfect plan and device for my needs. Frank's professionalism and dedication to customer satisfaction are truly commendable, and I would highly recommend Frank to anyone seeking top-notch service at Verizon.Frank made my Verizon experience seamless and enjoyable. Their attention to detail and commitment to ensuring I had a smooth transition to my new phone plan was remarkable. They took the time to understand my specific requirements and provided personalized recommendations that exceeded my expectations. Throughout the entire process, Frank displayed exceptional patience, professionalism, and a genuine passion for helping customers. What's even more remarkable is that Frank stayed two hours after closing to make sure I received the assistance I needed. Thanks to their outstanding service, I am now a loyal Verizon customer and will undoubtedly return to Frank for any future needs. If you're looking for a Verizon representative who goes the extra mile to make your experience outstanding, Frank is the one to seek out.
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August 2023 by Tim Smith
Nyles and Joshua helped me, my wife, and my in-laws tremendously in switching carriers, purchasing 4 phones and porting our numbers. They also helped us with a pile of questions. I would highly recommend visiting them at the Bear location.
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July 2023 by Becky Reed
Went to talk about plans (since contacting Verizon directly is nearly impossible). I was given great advice.
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July 2023 by Gina Roberts
Niles was excellent and my Samsung 23 ultra is perfect.
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June 2023 by Kathryn Redman
I am late in posting my praises for Frank....he was great to work with and I highly recommend that if you need a phone or a problem fixed , he is the man for the job!!
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May 2023 by Brett Ross
The whole team there is wonderful especially frank my mom and I went in there to fix my watch that was stolen but couldn't unlock it and he was more then helpful he ended up getting my phone updated since it was an older iPhone and there was a promotion that gave me a free Apple watch when I upgraded so it got both things done that I needed. I highly recommend going to try his store great customer service and they always put the customer first.
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April 2023 by Blair G
Always a great experience. Professional and knowledgeable. Donovan has a great attitude and is very helpful.
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March 2023 by Bryana Pavlick
The whole team at this location has been nothing but awesome. They were able to transfer my phone number from a different company to theirs with no issue and answered every question my husband and I had. I had an issue with my phone number not linking up the following day and the guys there made sure it was fixed and of course they did! Highly recommend this location!
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March 2023 by Bryana Hunt
The whole team at this location has been nothing but awesome. They were able to transfer my phone number from a different company to theirs with no issue and answered every question my husband and I had. I had an issue with my phone number not linking up the following day and the guys there made sure it was fixed and of course they did! Highly recommend this location!
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March 2023 by Jack Warrick
This was one of the best experiences we’ve had purchasing a cell phone and plan. The store had a great atmosphere and the sales crew was very knowledgeable and engaging. Frank Torres was our associate and he went above and beyond to ensure that all aspects of the new phone set up took place. We highly recommend Wireless Zone in Bear!!Jack and Janie