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August 2024 by Joseph Proctor
Great service
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December 2023 by Xunko
You can't reach this office, it's in an army base that not allow to get in.
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October 2022 by Haley C.
the female employee at the front desk is the absolute rudest woman. she's late every time i've shown up at 9am (the opening time). i was there to get my passport photo taken, after waiting in line and her going at snails pace she said the passport photo employee isn't in today. i asked when he would be in, she said "i don't know". when i came back a few days later and waited in line for 30 minutes because she didn't come into work on time, she said the same thing except added a detail that he comes in later. so rude to customers and lazy. she needs an attitude training class.
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May 2022 by Anna T.
I wish I could leave less than 1 star. Like others that mentioned, Walter, the older male who regularly works here is aggressive, condescending and down right mean. I always brushed off his belittling behavior, because hey I'm sure working at the post office can be aggravating. That changed today. I went in to drop off letters to mail and was immediately scolded for thinking I could drop my pre-stamped letters in the front mailbox. Keep in mind I'm at the front of the store, and can't really hear him from the back of the store, behind glass. So I walk to the back of the store, and said "Sorry I couldn't really hear you, should I leave these with you?" He continued to aggressively scold me for even asking where I should put the letters, and reiterated that he said to put them in the glass box next to him. I said "Ok", put them in the glass box and said "Is there anything else I need to do?" He flew off the handle yelling at me, asking if I was stupid, what else could I possibly need to do. He continued to condescendingly and aggressively yell at me that he told me to put them in the glass box, and "did I do that? Well then what else would be needed". I was in shock and responded, "I was just asking if you needed me to do anything else, sometimes I get a receipt? Why are you yelling at me." He continued to berate me, never collecting the letters from where I put them. I left the store to get out of the situation, in shock over what just happened. The letters were about 20 hand written notes that took me a week to write, so I went back in. The letters were untouched where I left them, I asked if I could just have my letters back (I didn't want to just grab them from his glass box). That didn't go over well, he started yelling at me that something was wrong with me. Grabbed the letters and threw them in a bin on the floor behind him. He threatened that he was going to call all the other post offices so they wouldn't take my mail and let them know how awful I am. I burst into tears, and asked if I could please just have my letters back. To which he told me that I was mentally unwell, needed psychiatric help and to go get therapy immediately. This back and forth of him yelling at me and me asking for my letters, crying, continued. More people started to come into the office, so he eventually threw my letters back at me and I left. I'm still in shock over what happened...definitely not the morning I was anticipating. Unless you're in the mood to get verbally assaulted, go somewhere else. I should also note that I am a "young" female which seems to be on trend with his bullying. If you had a similar experience consider filing a report against him with the Post Office.
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May 2022 by Malissa M.
The employees here were incredibly rude. Not only to me, but the other customers in the store too. One employee tried to explain where the different slips are at and she didn't understand and he started to explain how to tell the left side from the right side. And she had stated this wasn't the first time he has treated her like this.
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April 2022 by Katherine Brown
This post office does not even deserve 1 star for its customer service. I had a package being shipped to a friend in the area that was never delivered. I filed a claim and a representative from this post office called named, Cerita Busch. When I tried to call the post office back, no one answered the post office phone for several days. When I finally got a hold of her after calling 5 times that day. She was very unprofessional and rude on the phone. She was unable to provide me any advice on how to locate this package that was never delivered. The only advice she could give was to call the 600 Pennsylvania Ave post office to see if it is there. Again, no one from the post office is answering the phone and she could not connect me directly with anyone from this post office. I do not know how the post office can get away with the very unprofessional employees that are hired to work there and that do not seem to care at all about providing at least adequate postal service to the surrounding area. I often wonder where all these missing packages disappear too.
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January 2022 by Zoe W.
The older guy behind the desk is so incredibly rude and dismissive. I work in the service industry so I know how frustrating it can be to deal with the public, but this guy is awful. I simply asked him about mailing a package with a prepaid label and he said, "there's a machine up there. Have a good one. NEXT!" I said ok but do I get a tracking number? "I'm not going to repeat myself ma'am. NEXT!" He's awful and he was just hanging around behind the counter while the line was out to the door. Second time I've had the unfortunate experience of him waiting on me.
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August 2021 by Lorraine Rodriguez
Not open when it's supposed to be.
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July 2021 by Katie Rogers
This post office does not even deserve 1 star for its customer service. I had a package being shipped to a friend in the area that was never delivered. I filed a claim and a representative from this post office called named, Cerita Busch. When I tried to call the post office back, no one answered the post office phone for several days. When I finally got a hold of her after calling 5 times that day. She was very unprofessional and rude on the phone. She was unable to provide me any advice on how to locate this package that was never delivered. The only advice she could give was to call the 600 Pennsylvania Ave post office to see if it is there. Again, no one from the post office is answering the phone and she could not connect me directly with anyone from this post office. I do not know how the post office can get away with the very unprofessional employees that are hired to work there and that do not seem to care at all about providing at least adequate postal service to the surrounding area. I often wonder where all these missing packages disappear too.
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May 2021 by Eli W. R.
I was in today Tues 5/4 in the afternoon. The man and woman are absolutely terrible. The woman especially. She clearly hates her job. I literally walked up to the window and asked for pricing information because there were no pricing labels on the shelves where I got the envelope and box I was inquiring about. She proceeds to start screaming and be incredibly aggressive. You would think I had cursed at her. I quickly notified her that I would post a review with her name if she didn't get her act together. I mentioned that I was simply asking her a basic question related to the functions of her job (customer service) and she toned it down. She is someone who should be fired. Why keep the incompetent and those with terrible attitudes. Besides that today their card readers were down. No where did they specify that we needed cash. There is a massive line of people per usual and only after turning down two cash-less customers did she announce aggressively that we needed cash to pay as if though it was our fault their machines don't work. The man to his credit was more polite but I feel he stiffed me. There was priority tape lying around on the table free to use. So I used it. No where was there a notice that if I used that tape on a regular box I would get charged priority shipping rates. I was so done with their bs and a few extra bucks wasn't going to kill me so I let it go. But he wouldn't even let me see the options. Absolute terrible customer service by two people who should lose their jobs. It's no wonder people hate the post office. I never go and I'm reminded why....
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April 2019 by Suzana K.
The self-service is broken all the time but you don't find out until you spend 10 minutes inputting information. I went in three separate occasions. Not ever again. The line is always very long. You will lose 40min of your life here every time. That they don't fix the machines or at least have more than one is shameful. The staff has always been nice though so I won't give one star.
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April 2019 by Jane L.
I've never had any issues at this location, but after reading reviews I am a bit nervous to go here. I have only dropped off packages with prepaid shipping labels. I always make sure to get a receipt so that it's scanned in while I am there.
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January 2019 by Tyler GeeOmi
They need to change the hours. I got here at 1:15pm and it was closed. Even on the outside of the building it says it closes at 2pm. There were at least 4 people who showed up to see if it was open. Ridiculous.
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September 2018 by Mrs. N.
This location is very convenient for many offices. It is my go to during the work day. The women who work here are always very friendly and answer any questions I have. I don't expect crazy customer service at a post office, and I appreciate the friendly chat and banter, however as this is a business area post office I struggle with the chatting getting in the way of efficiency. When I come here during the work day, it's hard to wait in a line 10 people deep at 3:30pm when I need to get back to the office. The balance between being friendly and being slow is a little fine here. There is a gentleman who "works" here, but I'll be honest I've never really understood what he does. Sometimes he asks questions to the line, but never seems to be able to help anyone. The last time I went, he was just sort of wandering around outside...
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July 2018 by Kathryn B.
The staff are always so friendly and respectful. It's a pleasure to visit this Post Office and I'm so grateful that it's my local one. There's never a long wait. Best USPS experience ever!
