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June 2024 by Richard Grant
Do yourself a favor and DO NOT come in this store 10 minutes before close unless you want to receive passive-aggressive behavior from the staff and/or get yelled at by a CVS employee.
I have been coming to this CVS regularly for the past few years.
Unfortunately my experience this evening (6/17/24) was thoroughly disappointing. Understanding the store closed at 11pm, I walked in at 10:53 to buy a cup of yogurt, cereal, and a drink.
The moment I walked in the store the man behind the cash register, aggrevated and in an annoyed raised voice, said to me "Sir, we are about to close," all while checking out another customer in line. The tone clearly implied "why are you here?"
I thanked him for letting me know and continued my shopping. No less than 60 seconds later this same man says to me, clearly annoyed this time, "we close in 2 minutes" as I continue to shop for yogurt and my drink. (Mind you, it is now 10:55pm, and his statement is false).
I get my yogurt and continue toward the cereal isle. This time, this same man has an out of uniform private security officer approach and say from an aisle's length away to me, that they were closing in 2 minutes.
Now frustrated and feeling increasingly unwelcome, I thank him for letting me know and say "2 minutes is all I need." At this point, myself thoroughly frustrated, I return the yogurt and head to walk out of CVS and abandon my purchase.
This same man, turns to me in a raised voice, angry and reiterates to me as I walk past that they are closing in 2 minutes, visibly annoyed I was in the store and essentially wanting me (specifically) to leave. The CVS employee then starts to yell at me while I walk out of the store past another man at the register with his dog at the checkout counter and an additional customer behind him in line.
The man tells me his name is John, that he is a Manager, and would not provide the name or contact information of the General Manager when asked.
As I walk out of the store 3 young women walk in. I check my phone to see the time and now, it is actually 2 minutes until closing at 10:58pm.
Had the man not engaged so aggressively with me, I might have left the store well within 5 minutes fully completing my shopping and register transaction. I don't know what I did to receive this behavior. I walked in the store, acknowledged the man, and smiled warmly.
I will definitely think twice before spending any money here again. NEVER have I ever had an experience like this from any CVS employee, anwhere across America or really from any retail employee for that matter. The staff at the CVS down the street is much more pleasant.
Do better. How is this customer service?
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June 2024 by Angela B
Friendly and welcoming team, clean store, and fast service. Will come back
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June 2024 by Yvonne
Marquis went above and beyond to help me get my coupons printed and the pharmacy team does actually look out for the people they service
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June 2024 by Simone T
I’ve been sitting at this CVS for 15 minutes, and three customers in a row have come for meds they were told we’re ready. None of them have been filled. It’s not the first time I’ve seen this location do this. They say they have no control over the false ready notifications they send, but other CVSs in the city aren’t doing this
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May 2024 by Carla Rivas
Everything is locked up so if they are short staffed expect a quick pick up to be a 30 minute trip at least. Staff is nice store set up is the problem!
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May 2024 by Misha S. Linnehan
Needs to hire more staff.
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May 2024 by Dan Glowacki
Doesn’t have handicapped accessible entrance open or easily available
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May 2024 by Brenda Norris
Never Had Any Issues With A Prescription @ CVS PHARMACY.
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May 2024 by Leonard
Careless experience. Security is high as hell. Cashier is mouthy. Shelves look like someone stopped restocking and labelling product prices halfway
A mess.
Found some interesting products though.
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March 2024 by Jonathan Lane
Jessica, the pharmacist, moves mountains to make things happen — and she remembers my name (how anyone in such a high paced, stressful service business could do that with the throughput they get, is just astounding). I’ve not had universally great experiences with this pharmacy, but whenever Jessica is on duty, I quite literally breath a sigh of relief because I know that I’m going to be taken care of and she won’t rest until it’s fixed. I will continue to come back to this CVS Pharmacy as long as I live here, and she works there. (And yes, all it takes is one REALLY incredible staff member to merit a five star rating, just like it only takes one really not great staff member to tank a rating)
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March 2024 by Raianne Watkins
Very conveniently located! Friendly and helpful staff. I am always greeted whenever I come in, and the managers are always available to address concerns in my experience.
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February 2024 by Kennisha Bell
This CVS is great. The customer service is excellent and I see improvement everyday. The associates there are very helpful and nice.
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February 2024 by Sarah R.
Severely understaffed. The staff that are there are clearly overwhelmed. Due to understaffing they're unable to fulfill photo orders within the timeline advertised online. When I went in today there were only two people working the entire store, one on register the other running between registers and unlocking product locked up in the aisles with a long line forming. I honestly feel really bad for the employees.
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January 2024 by Eric Free
I walked 25 mins to get here in the middle of the day and randomly the pharmacy was closed. I get that theyre probably gone for lunch but seriously, this isnt great for their business.
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January 2024 by Rich Pugh
All the charm of a prison commissary.
