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August 2024 by andrew roberts
I have no problem with the gym or the price, given it is central DC. The problem which has existed for years are the majority of front desk staff are rude and generally apathetic.
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August 2024 by Richard Gartenberg
Amazing location, some front desk staff border from apathetic to genuinely unkind. Finally switched to another gym, and shocked at how much nicer and human I can be treated? For less membership costs? Wild.
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August 2024 by Maria Langholz
Great staff. Great vibes. Very little macho bro energy, everyone just seems comfy doing their thing!
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July 2024 by Matthew Stefanak
The gym is fine but always really packed. The WiFi is not functional almost 100% of the time which is really disappointing considering membership costs so much. Also, beware that when you cancel membership you need to give 30 days notice - we got stuck with a $200 bill because of this, and there were no exceptions.
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June 2024 by Nadim Khouri
Facilities and staff are great.
Big problem with (men's) locker-room anabated thefts. The lock system is ridiculous. Break-ins could still be prevented by Y management simple interventions. Of course the alternative (blame the victim) is easier...but does not solve a very serious and fixabke issue.
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June 2024 by Denise Drake
Visited the Y today to find out about summer camp and swim classes for my little one and the older lady at the front desk was extremely rude. I left feeling conflicted because I know the summer camp supposed to be good yet the way in which people are spoken to is disturbing. I am honestly surprised that nobody has changed the culture at that place.
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March 2024 by Goddess Xiona
Excellent gym,
The front desk staff however are extremely impolite, unprofessional, lazy and rude.
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March 2024 by Jamal Mirzada
I am absolutely relieved to find out that I am not the only one who has had an issue with the front desk staff. literally every bad review on here has nothing to do with the gym itself which is really nice it’s the front desk staff that are rude and incompetent. In fact they are continuously trying to charge me when I already quit the gym. They will not answer any emails that I sent to them. Clearly it is an issue with the upper management. It’s quite obvious they are emotional and have issues from the past and are trying to take it out on people. Pretty embarrassing if you ask me. The first day I came in to ask for a membership; there was a black lady who was very rude even when I tried to be as kind as possible. Anyways, like I stated earlier, I am relieved to find out that there have been other people who have had issues with the front desk and it’s not just me thinking I did something wrong.
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February 2024 by Yeremenko Alexander
I called this place TWICE to ask about membership pricing and their Jan promotion. Receptionist picks up the call forwards me further to membership person where I left voice message twice. You can terminate that position without hesitation for being useless
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January 2024 by Vanessa Figueredo
Althought at the begining really liked me..then i started to notice that they never clean around the machines..is very dusty. The steam room is always with a lot of problem. Never works and the hair dryer it doesnt work either. You can spend 30 min trying to dry your hair. Also in some showers light doesnt work either and usually the steam room is also dirty.The good thing is that they have variety of machines and the place is nice.
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January 2024 by Sue Spolan
This Y is superior to many. The interior decor is posh. Plenty of equipment, all up to date. There was no wait for machines. The pool is gorgeous and clean. The women's locker room is done up in expensive finishes and feels like a four star hotel spa. Lots of showers, lockers, and even warm towels. Each locker room area is small and has a semi-private feeling. The facility is well maintained and the staff is friendly.
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January 2024 by Jason O'Malley
I have used this gym over the past two years while visiting the DC area. It is a nice extension of my nationwide membership from another city. The facility itself is really neat and I enjoy the equipment they have, plus the swimming pool and punching bag.Most of the staff has been pleasant to engage with. However, there is one woman that works the front desk, and has over the past two years, that is uncomfortable to be in the presence of, and is, unfortunately, unavoidable. My experience has been such that, she seems to intentionally attempt to create a conflicting dynamic as often as possible, and, in my case, for something as simple as checking in to the gym from out-of-town. Treating customers consistently as an emotional punching bag is enough for me to go elsewhere to workout. Guessing that since she still works there, and given that this seems to be a common experience in other reviews, this is most likely a reflection of upper management.Wish you all would have healthier standards, especially for a gym.
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January 2024 by Jai Evans
Great experience, and the staff is very helpful. Clean spaces, good equipment and nice pool. Convenient hours.
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October 2023 by NOELLEBABY
For 80 dollars a month you’d think the first desk staff would be a lot friendlier. They are quite condescending and unwelcoming to guest. It also always smells like a mix of tacos and sweaty feet in the main lobby. They also LOVE to rush you out the gym during closing. They even turned the lights off in the whole gym before I could collect my things out the locker room. Super unprofessional and impatient front desk staff. Trainers and other employees are always nice tho.
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September 2023 by Pierre Gomez
Terribly inconsistent customer service over the phone and at the front desk. I've been transferred to departments that don't pick up, hung up on, and given conflicting information multiple times. I can't recommend this location and only came here for the swim lessons, which were pretty good.
