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December 2022 by Kristy A.
I have never rented such a piece of crap in my life. The problem with Avis is they choose your car for you. First, the reservation was inexplicably cancelled. I got stuck with a 2020 Ford Ecosport. The trunk wouldn't open. The car was scratched up. Almost 40k miles. Several stains on the interior. Acceleration was trash. This car shouldn't be in service. If given the option, I'll never rent with Avis again.
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October 2022 by Traci K.
Horrible customer service experience with the manager, Andrew. The car had to be exchanged after the staff said the changed the battery in the key fob but didn't which left me stranded. Had to use their roadside assistance which was another service failure. The replacement vehicle was gross, not cleaned, smelled and was in disrepair. No option to use my iPhone with CarPlay, the wheels shook when the car reached 70 mph. Do not rent from Avis or Budget.
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September 2022 by Claudia D.
A pesar de haber hecho el check in previamente, tuvimos que hacer una tremenda línea. Una vez que nos atendieron no tenían carros en el sistema y la empleada tuvo que salir a buscar el carro que nos iban a asignar. Habíamos seleccionado un Ford Edge y nos dieron un Chevrolet Equinox, que claramente no se compara, porque si vas a comprar un Edge con el dinero para un Equinox no te lo puedes llevar. Nos ofrecieron pagar la gasolina por adelantado que nos da la facilidad de entregar el carro sin preocuparnos de la gasolina que queda en el tanque, pero si hacemos mas de 74 millas nos cargan el precio del tanque completo aunque este por la mitad. En fin... un timo
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July 2022 by Yusuf H.
Your dealer at BDL selected options against my wishes. I did not choose these options when I prepaid for my rental, yet they chose these options - insurance and gas - when I explicitly said I did not want any other options. My bill went from $89/day - prepaid - to $157/day. Due to flight cancellation, I needed to extend my rental by a day. Prior to extending my rental for one day, I called Avis and was told that the charges were removed and the reservation was corrected. I then opted to extend my rental for one day rather than return the car and get a rental elsewhere. Avis was wrong and outright lied. The changes weren't made and the bill ended up at $310 instead of under $200. Finally, I repeatedly asked if the TOTAL was $215 including my prepaid $89, or if it was $215 PLUS $89. Repeatedly I was told the former, which would indicate that the billing error was corrected and that the difference was due to a different rate for the weekend. They outright lied. They outright chose options after I chose the opposite and repeated said I did not want to pay anything more than my prepaid amount. Now I'm still trying to have this corrected. These people are terrible. Try harder.
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July 2022 by millie holt
Wasn't pleased with my hubcaps, they weren't clean and I had the top of the line wash
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November 2021 by Joan L.
Not sure why we keep renting from Avis? Maybe it's because we are Preferred Gold and the rates are usually good, but not sure if a lower price is worth their terrible service. I rented a car in Albany on November 5th. On my drive down to Hartford on November 6th, I could tell there was something wrong with the car. It would not go over 60mph on the highway. When I called Avis to ask about switching the car, four different people told me I had to drive 2 1/2 hours back to Albany to make the switch. How absurd to ask a customer to drive almost 3 hours with a bad car? There was was no way I could or would do that. I finally got someone with a brain who said I could return the car to Hartford Airport and gave me a reference number. The staff at the Hartford airport on November 6th could not have been more unfriendly and less helpful. They did not apologize or inquire about my safety. They were just concerned about and kept mentioning that they were charging me for the gas that I had forgotten to refill during this stressful situation. They did switch the car and gave me a downgraded vehicle without the Sirius radio I had paid for. I had a similar situation last summer with Hertz and their staff could not have been nicer. I had to switch out a car and they apologized, gave me an upgraded vehicle, and a free tank of gas. Avis really needs to do some customer training.
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October 2021 by Elise D.
I rented a full sized car that I needed for work travel. The first car I received was a Toyota Camry with 65,000 miles. Certainly well worn but fit the bill. I got ten minutes up the road and all of the sudden the "maintenance required" light went on. So, I turned the car around and went back to Avis (frustrating). They put me in car #2, a Nissan Altima - which as soon as I started the car, the "oil change" light came on. I don't know who is checking on these cars and keeping them up and running but there is something seriously lacking in this location. This wasted almost an HOUR of my time. Then I asked for a manager and spoke with Joe who told me he would "upgrade me" (which by this time I should have been able to pick any car off the lot of my choosing, but alas that did not happen) and "upgraded me" from a Toyota Camry to a Volkswagen Passat. I am sure that you, like me, are confused as to how that is any upgrade of ANY sort to compensate me for the trouble of not one, but two unfunctional cars. Had I gotten on the road with either of these cars, I could have had a breakdown en-route to Boston and that could have been dangerous to me. I just wanted to message my frustration with the way that this was handled and I am acutely aware that I was not "upgraded." I paid for a Toyota Camry and got another full size car. Explain to me how that is any better for me. Anyhow, as an Avis Preferred member, maybe you guys can take better care of customers that you make mistakes for. Thank you.
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September 2021 by Julia S.
BEWARE. When you search Avis for "Hartford airport" location, the downtown Avis pops up (as what is called 'Hartford" by Southwest Airlines is apparently not in Hartford!),. I dropped my car off at the airport Avis and they added over $2300 to my $233 rental (this is not a typo_! Which I only discovered on my credit card statement. And they are totally giving me the runaround about fixing it. No one can take billing questions on Sundays, 30 minutes on hold Monday, now she is refunding so of my money but can't tell me what the total charges are, says I will have to call back in 5-10 business days to see what the taxes and fees are.... Soured me to the whole company.
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September 2021 by Jon S.
These guys are crooks, don't rent from Avis if you can help it at all. But if you have to: 1. Take photos/video of the entire vehicle before accepting the car. 2. Upon return, do the same & capture every detail. 3. Insist someone from the office looks at the car with you and signs a receipt stating that there's no damage. Otherwise...they'll send their bulldogs after you due to damage that appears after you're gone. It's there way of making extra money and tricking you into having to buy insurance. Rent from ANY ONE BUT Avis or their subsidiaries.
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June 2021 by Jodi L.
I had to deal with this Avis branch with a few administrative requests re: my existing reservation. Every single person I spoke to there was cordial, helpful, professional and they went out of their way to make sure they could meet my requests. I had a truly pleasant experience with every aspect of my interaction with this time and can't thank them enough for their help. WELL DONE!
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March 2020 by Brittany W.
There has been an issue each of the 4-5 times I've rented from this location. This particular location typically has several issues with my reservations. If it wasn't the required rental company for my job, I'd avoid Avis altogether. There desk agents are typically slow as well and have you waiting.
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January 2020 by Randy V.
Staff was good but place is old and has a a really small wait area. Didn't have a car available for my reservation so waited a long time until they figured out what to do. It is really ridiculous how we book online and there the cars are sold-out... don't understand the business model.
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November 2019 by Beverly S.
Arrived today at 4:30 a.m. for a 6:00 a.m. flight out of BDL. Not a soul around to check in the rental vehicle. No one. Counter inside was dark. I began to wonder if we would have to Uber to the airport. We stood in the dark with our luggage for a while. My husband finally decided to walk toward the road to ask a security guard if this is typical. While he was gone a woman finally arrived from who knows where, saying the shuttle would there soon. The driver asked "what airline?", then proceeded to run down a list of every single airline and which do curbside check-in and who does not. I was getting anxious we would miss our flight. Then when he was done delivering his speech to us he got off the van and disappeared for at least ten minutes. When he finally arrived we pulled up to the curb at BDL and he gave us another long tutorial on how to decide whether we should go in or check in curbside. He finally allowed to exit the vehicle and we got in the curbside line. We were almost to the front of the line when my husband noticed he had not delivered us at Delta as instructed but Southwest. Had to get out of the line and make our way to Delta, struggling with our luggage to fight the crowds on the sidewalk. We just barely made our flight. Steer clear of this frustrating nut house. They are great at one thing though: trying to up sell when you pick up your car. There are plenty of employees around then.
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November 2019 by Evan D.
This is more about Avis as a whole, but the main point of contention happened at Bradley. I got a flat tire on the way to Connecticut after picking up in a different location. I put on the spare, called the number on the keychain and was told to drive the car to the nearest location. Then when I told her where I was, she told me I wouldn't make it to that location before it closed. So I had to find a place to spend the night. I woke up the next day and drove to the nearest (45 minutes) location on the spare tire. The guy there told me there were no cars available at his location and to drive to the airport. I then drove another 30 minutes to Bradley. When I got there I was told that I would have to pay for the flat tire. I was flustered at this point and felt the need to explain my ordeal, but there was zero sympathy offered, only blame. "When you put on the spare tire, you became responsible for the cost of the flat tire", "I'm not the one who drove over a nail or whatever you drove over", "You should've told customer service that you needed someone to bring a car to you", "You should've called different locations to find out who had a car available". I explained that I did exactly what customer service instructed me to do. The overall attitude from the employee was "Oh well". So they swapped out my car and I left. Not long after that trip was over, I got billed $40 for the 2 tolls I drove through. I used the e-toll in both cars. I understand the e-toll convenience fee, but they charged the cars separately so they were able to charge me twice their $20 max. This was my first and last Avis experience.
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September 2019 by Kyle C.
They have everything you need: Lazy shuttle drivers who don't help with your bags or even talk to you... they got them. Rude service clerks that don't communicate or help you solve any problems... got those too. No instructions about where or how to get your car.. you bet! And don't forget the attitude, they throw that in for free. They're lucky they are on a busy road and have barbed wire or I would've taken my business to Budget next door. Just remember, you get what you pay for. Next time I'll pay more elsewhere so I don't have to expect less again.
