-
January 2023 by Sandra LaJeunesse
Always get great service when I go into this store, even if I have what seems like a goofy question. These folks are the best.
-
January 2023 by TomYum Pai
Be careful with the bill from this store .Make sure you check retail on bill before you pay it.What’s they charge.?We register the account with 7 lines. After fill month they auto open extra 5 more line ( that the line we don’t use and never know).And they charge together on my bill. I’m so busy just pay bill and never check it. My brother just lets me know ( that problem) when I talk with him about the other phone company . ??
-
November 2022 by Luis Gonzalez
Visited the store today upgraded my cellphones . Service was great courtesy and professional . The store Manager and his team were courtesy and amazing great service all around
-
December 2021 by Liz
No help and rude. I went in to return my phone and was greeted by a bald man with glasses. He completely dismissed me after letting him know my issue. He said I needed a label and that I would have to send it in. Made no effort to help and was very rude! Get better employees that aren’t lazy and actually want to help people.
-
July 2021 by Jesus Christ
Jovan was an absolute pleasure to work with, I was looking for a particular model of phone and he literally called all the other stores looking for it! If you're looking for T-mobile, this is where you should do your business!
-
June 2021 by Joan G
The Staff here at the West Hartford Tmoble is great! They really went above and beyond to help me. I will only shop at this Tmoble ever!
-
June 2021 by Rano Aziz (aldcargo)
Not Proffessional costumer service
-
May 2021 by Wilson Baquero
Great store loved the environment
-
January 2021 by Kimberly T.
Raissa was an amazing help to me today when I came in for my upgrade. My phone became a brick unexpectedly this morning and I had to quickly get a replacement and get back to work. I also had a really old iPhone and had no idea how to use the new version, what it came with, etc. I knew there were a lot of changes and I needed to be walked through them. Raissa, in fact, the entire team-- greeted me when I walked in. She provided me options on what the best phone would be based on my usage and the size of my hand. I was skeptical of going with the smaller version, but she pulled out her own personal device and showed me how the screen was actually bigger than on my older device, despite being a smaller phone. She then picked out some cases, all of which I liked. She helped me activate the phone and made sure my plan stayed the same, which was a concern of mine. She also helped me set up my Apple Watch, showed me some key features and the other team members were helpful demonstrating features as well. She didn't pressure me into taking the insurance after I declined and she took me through my billing and what everything would cost. She also made sure I understood my contract. I was a Sprint customer and a little worried about stepping inside a T-Mobile store for the first time, but I feel much better knowing I have a great store near by if I need them. Thanks Raissa and Team!
-
November 2020 by ruben lopez
Good service and very good people in the store
-
December 2019 by Astrid Vega
Definitely not the best customer service. I won't put my experience on this google review as being unprofessional is the definition of this store. Cooperate was called. Overall ill keep my business at the Bloomfield sprint.
-
September 2019 by nandy y wandy
Best store
-
July 2019 by Justin Costick
I called looking for a certain phone and they had it in stock, but only one. I asked if they could hold it for me at 11am, even offered to put money down. "Dana" said dont worry it will be there "they aren't busy today". I called to ask a question before I left to go get it and she said that they sold it. 👎👎👎
-
July 2019 by dayna dinnall
I stopped in to quickly buy a charger and a sales rep named “Day†was so pleasant and helpful!
-
June 2019 by Tina Loredo30
Love this location & staff is Very respectful & helpful very professional & help in every way possible in a timely manner