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November 2023 by Hans Plickert
Above 5 Star service. With our local store having closed, we called a store 90 miles away to help with a needed repair (after 9+ years of near-constant usage) on a zero gravity chair. Jesse Hogan sprung into action; he called the manufacturer, and is well on the way to solving our problem. He has been informing us of every step in the process. I did not think customer care responsiveness like that does not exist anymore. Cannot recommend this store more.
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August 2023 by Nate Parker
The staff was very attentive and informative about the chairs and how each one would fit a given body type and help with different sorts of discomfort. The chairs were comfortable and, despite the store having a fairly small footprint, they had a wide selection from several different brands. Well worth the two hour drive to check them out.
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August 2023 by Steve Hernandez
Went in for a quick glance at the products, Jesse was great did not rush me and spent time answering all my questions, explaining the product and evaluating my needs. Jesse did what many sales associates fail to do - listen. Great experience
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August 2023 by Bethany Tebrow
This massage chair has been life changing for me. I havent slept though out the night in over 18 months. I finally had 2 goodnights of sleep. Definitely worth every penny spent. I also got the spot massage perfect for my bf. So he can enjoy it too. Ive had back and shoulder surgery.
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July 2023 by Jason Gage
Relax the back in general was a great experience. Doug, was very knowledgeable and took care of all of our needs. He also gave us some tips on our sleeping habits, medical issues. If you have back issues, and are looking for some help, this is the place!
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June 2023 by Phillip Goodsell
I have been shopping in this store for over 20 years. The products are all top quality and the store stands behind them after the sale. Also, the people working there and the owner, Doug, are great. Go there firsts for lounge chairs, desk chairs and mattresses. You won’t regret it.
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June 2023 by Chandrashekar Suvarna
Doug took his time to explain to us the huge benefits of the chair, he then made us experience the chair, it was an amazing experience, I could literally feel the difference almost instantlyIt was truly a five star experience and Doug was awesome
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June 2023 by Allen Grosnick
I bought The X-Chair from Doug.I tried almost all the chairs in the store and through all of this Doug showed an enormous amount of patience with me and all of my questions.He sure knows his stuff!They didn’t have one little accessory and Doug offered to personally deliver it to me -almost an hour away!So if you want someone who is super knowledgeable and who has a lot patience, Doug is your man!
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June 2023 by s d
Doug was very nice, informative and knowledgeable of all the chairs and of spinal health . I’m exited to start building my new office chair. Even if you are not buying anything I highly recommend stopping in and trying the massage chairs just for fun.
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June 2023 by Shivani Suvarna
Such a great experience here! Doug was very knowledgeable and shared valuable scientific information. He is very personable and tailored the experience to exactly what we needed, as dentists:)
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March 2023 by Rick Liftig
I’m a retired dentist, so I know all about ergonomics and back pain. I’m happy to say that Jah, Betty and Doug know a lot about it too. They sell quality products, and most importantly, realize that one size does not fit all. Neck and back pain is often caused by little things that we aren’t even aware of: poorly supportive chairs, worn pillows, and worn mattresses. I highly recommend the folks at this store and wish them continued success.
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March 2023 by Jeffrey Grody
Why should you buy an X Chair at Relax the Back, West Hartford when you can buy it online? Because of the service and support you can get locally from this terrific team that just doesn't come with online purchases. It made a difference for me to spend an hour with Doug and Jah sitting in different chairs. That gave me the confidence that I was selecting the right chair for me. Betty followed up with perfect customer support when a manufacturer's defect was discovered in the chair originally delivered. The replacement chair was delivered two days ago. Even Kendall, who handles deliveries, helps make dealing with this store a special experience. Couldn't be happier. Thanks, guys.
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March 2023 by Bridget Avian life
Had a very relaxing experience today. Very knowledgeable about every product. Very interested in knowing each customer and not at all pusy about buying products. Appreciated the experience in your store. Jah was very informative about every selection, understanding each and every function and need to ones perfect fit in comfort. It's important to have good tools to keep in good health. It's great to have a team who cares for every customer and gets to know them and their needs.
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February 2023 by Janet Lynch
After a fun dinner celebrating my sister’s birthday, we walked over to Relax the Back in West Hartford center. Queen Betty wasn’t working, but Jah welcomed us right in. We got chair massages and had a nice conversation with him about the chairs and the area. Highly recommend this place for all your massage needs!
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February 2023 by Kevin O'Connor
I accompanied my mother to Relax The Back and was very impressed with Betty and John who were very helpful in assisting her. Both were knowledgeable and did not pressure her into purchasing one of their quality products. I would recommend Relax the Back to anyone looking for comfort for their back.
