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January 2024 by Maribel F.
Went to this location -Midas New Britain Ave thinking I needed a new starter. Turns out just needed a new battery. They preceded to put the new starter despite the fact that it was not the problem. Had to pay a hefty bill for something not needed. Called them and they blamed me for thinking that is what I needed. I am not a mechanic and trusted them. Very rude customer service. They told me they did me a favor by putting a battery. No favors. I paid for the battery, paid to have it installed and still had to pay for the work on the starter that I did not need.
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November 2023 by Christina Hunter
I always go here for my emissions test. They are super quick and friendly. The waiting room is clean and comfortable. All services I've had done here on my Honda have been affordable and timely.
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November 2023 by Judy Piranian
I have been using this Midas shop for my 2002 Buick for over 10 years now. Most recently in the past few years, I have been very happy with the service. They go out of their way to help me, and do a great job very quickly. I have been at shops that friends' recommended to me, and it takes days to get my car into the shop to be worked on, and days to get it back. They do major work done on my car, in one day. I LOVE EASY! Highly recommend. Carlos will coordinate to your schedule. Good guys.Services: Air & cabin filter replacement
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November 2023 by Tracey Renee F.
Gave bad reviews on Google owner tried to bribe me with a free oil change to take it down. No sir my review was very accurate
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November 2023 by Keith hawkins
It was an exquisite performance with all employees at this location. EspecI definitely will use the location and also tell my associates that this location is costumer friendly. Enough said give them a raise.Sincerely keith another satisfied costumer.
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November 2023 by Kharie Snell
I needed a headlight changed they did it with no issues at all. Didn’t even charge me much Nissan in Hartford wanted to charge me $125 just to change my headlight because they claimed it was a part they had to takeoff Midas did it less than five minutes with no issues I highly recommend Midas. You guys are awesome.
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November 2023 by Mary Beth Nunez
And here I thought excellent customer service was a thing of the past.Midas in New Britain West Hartford exceeded my expectations!! Made an apt., was greeting very professional by Ivette, my car went in to be inspected on time, shop manager Carlos explained my options and went above and beyond what most shop managers wouldn't do to ensure that I got where I needed to go on time. Sorry ... past auto repairs shop...I found my car repair shop for all my car needs!!!!Thank you everyone at this shop.Services: Exhaust
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November 2023 by Meghan Mitnick
12/10 recommend for emissions testing! I was in and out of there in under 10 minutes. The staff was very nice; I’ll probably call in the future if I ever have different issues with my car!Service: Auto emissions testing
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November 2023 by Randy Savage
Came in for tire pressure with my Acura .I was greeted instantly and someone immediately came out to further assist me. I really appreciate the service. Very kind staff . Happy holidays .Service: Tires
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November 2023 by Wendy Burrell
I went in to get my car service for the emissions lady at the front desk, which was very nice. The lobby/ waiting area was clean. Michael was my tech his was very nice. I will be back for future needs.Service: Vehicle Inspection
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September 2023 by Quan Elliot
Customer service was up to to par I always get the help I needed with affordable prices they try to help u without braking your pockets plus the lady up front did an amazing job she was so polite and her focus was making sure me the customer was very satisfied with the Services there ??Service: Oil change
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September 2023 by Requan Willis
Mikey is the best he’s a short little guy but boy is he fast.The staff at Midas are professional and always do a great job.Services: Exhaust
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September 2023 by Nikola
I called about doing tire rotation and balancing. Lady on the phone was rude, not professional and lazy. She said how she can't give me a quote because they NEED TO SEE THE TIRES FIRST. It was really weird but I said ok. When I got over there, without looking at my car or my tires at all, she said how it's going to be $160. Ridiculous... She waisted my time and tried to rip me off. She could tell me this information over the phone, but no, she wanted me there because a lot of people will say yes because they want to do it after making an appointment and taking their time to get there. WELL, NOT ME.
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September 2023 by Ava Lockhart
I love coming to this particular store on New Britain Ave. All the staff and technicians are courteous and professional. Today I went in to have my car inspected because I was hearing a weird, grating noise when I drove it. I walked in without an appt. The receptionist let me know there would be a wait, which was fine because I wanted to know what was causing the noise in my car. After a short wait, I received a text message with a link to the report from the inspection. I noted that all was well and it wasn’t the brakes which I had thought were the issue. A few minutes later the technician came into the waiting area and explained what the issue was. I was not charged at all for the inspection as the issue was very minor and they were able to quickly fix it! I was so happy nothing serious was wrong! I will always come to this particular store and would love to show my appreciation to the staff! The customer service here is top quality and the technicians are skilled and knowledgeable! I had my brakes done at this store in 2021 and they are still going strong! Thank you Midas for making my day again!
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September 2023 by Victorious One
Great service. They gave recommendations as to all other services needed. Front desk Lady was very pleasant. Amazing staff and Speedy service. Very pleased. Will be my service provider for my vehicle
