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November 2023 by Caleb Miller
Outstanding service and top notch sales person helped us out. Would recommend buying from here. Definitely didn’t see anything that resembled money laundering either despite conspiracy theories on the internet. A+
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October 2023 by Ted Farah
Joe provided 6 star service.He has an excellent understanding of the various sleep needs and allows you to discover what will work for you.Joe made the customer experience painless.
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August 2023 by Megan Farbman
Brent did a fantastic job helping my fiancé and me pick out a new mattress. I like firm and my fiancé likes soft so we did not have high hopes of us both being comfortable. Brent found the perfect mattress that is firm but has a soft top layer. It was the quickest and easiest mattress shopping trip I've had!
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August 2023 by Diana Jepsen
After researching box springs, I found the best deal and service, online or local, was at the local Mattress Firm. Their quality/price ratio was the best and the in-store and delivery staff were knowledgeable and professional. Will definitely buy here again. They delivered on time as promised and communicated throughout the process.
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August 2023 by Georgette Chin-quee
Tripp was my salesman and he was amazing... I did not knew exactly what I wanted but he patiently showed me different products plus cost. I will definitely return to this location in West Hartford. I left a very satisfied customer.
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August 2023 by Patricia Bonsignore
So many mattresses to choose from. My sales rep Trip was a pleasure to work with. He listened, was knowledge, and easily guided me to a great fit. So happy with my purchase.
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August 2023 by Maureen Cavanaugh
Trip and Brent were fantastic to work with. I was struggling with night sweats but loved my Tempur-Pedic. They told me my heavy sheets were actually blocking the cooling from the mattress, and helped me pick out some cooling sheets, and a SUPER cool purple pillow for my fat head. Thanks so much guys!
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July 2023 by Marc Rodman
Brent at the West Hartford store is absolutely amazing and truly exceptional at customer service. I had some issues with one of my mattresses and he goes above and beyond to resolve the issue so much so, I bought another mattress from him today. Definitely go visit Brent as he is a very knowledgeable and nice person he’s not out to just make a buck.
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July 2023 by Hannah Brown
I had a wonderful experience buying a mattress at the Mattress Firm in West Hartford. Trip, the sales associate I worked with, was knowledgable and considerate of my price point. He helped me find the perfect mattress and answered all of my questions about the delivery process.
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July 2023 by A.J. Scott
I truly appreciate Trips’ help in selecting a mattress got me a really great deal on a bomb a** mattress! I’ll definitely be back for a new one in the years to come & highly recommend y’all go see Trip!
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June 2023 by James Battaglini
My experience in the Mattress Firm store at Bishop’s Corner, West Hartford CT was professional and productive because of Mattress Firm’s Sleep Expert: Trip. He listened to my needs and addressed them in my priority not his. He did not rush to sell me a mattress. Initially, I had warranty concerns about my existing Mattress Firm mattress and he spent time walking me through the process to resolve my issue. It took me two weeks to successfully complete that process. With that behind me, I returned to the store and sought Trip to purchase a new mattress. His exceptional product knowledge, to include the pros and cons of each mattress and the different manufacturers, resulted in my selection. Because of his approach to sales, I left the store feeling confident I had made my selection and my decision, although his assistance was beneficial in leading me through the process. There was never pressure by him for me to do anything. I found him engaging, patient, never overbearing or attempting to sell me a specific mattress. I believe he would give any customer the consideration and outstanding support he gave me. I recommend this store and to ask specifically for Trip.
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June 2023 by Wayne Cote
Went I because I saw a Memorial Day add for a mattress I thought was what I wanted however it was not for me so my salesman Ryan showed me some others which I did like and buy one with a pillow and a adjustable bed frame. Store was clean and neat. Ryan was a real good salesman would recommend this store.
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June 2023 by selines paulino
Hello to all??Went there yesterday to try and find a mattress that suited me. But the prices we’re ridiculous so I decided NOT to move forward with them. I also felt like darell which was the man I spoke to yesterday 05/20/23 was trying to make me put down a deposit for a bed I didn’t want. Like just for the box spring it cost 650.00.. I’m all set wish you all luck ? trying to find a mattress that’s comfortable
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June 2023 by Meghan Kane
Ryan was super helpful, patient and took time to answer all my questions. Not salesy, talked through all price points and payment options. Would highly recommend this store.
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June 2023 by Chris Skurkis
Excellent service. Showed us lots of options. No pressure. Great prices. Great conversation with sales associate. Quick delivery.
