-
January 2024 by Dillon
The worst bank I've ever dealt with. I got scammed and they never gave me my money back. No wonder they're going out of business I switched to TD Bank. They are way better
-
October 2023 by Nerice G.
Awful staff with ZERO customer empathy, and ZERO common sense. lacking knowledge on basic practices and will not take accountability for any wrongdoing or ignorance. Rude And unprofessiona.
-
September 2023 by Roland Deschain
I dont advocate for banks shutting down nor do I advocate for people losing their jobs. But I will make an exception for this bank and everyone working there to be put out on the street! Worst customer service ALL AROUND including online, on the phone and in person. Avoid this bank it suckkkksssss!
-
September 2023 by Bruce H
This might be the worst bank with the worst customer service. Everyone that works there should be digging latrines instead of working with people. Don't try to use the app as it will crash. Don't try to call cs as the wait time is not worth them fumbling over HOW TO SPELL YOUR NAME. I hope this bank goes under in the next crash and the employees fired!
-
September 2023 by JOSEPHINE MALAVE
Citizens Bank is not a people friendly bank. They hit you with overdraft fees even for zelle payments. They took the money out of my account then charged with with an overdraft fee because they decided to process a bill payment on that Monday and use the zelle money for that- then processed the zelle payment after. Thats not right. Then even though I lost my checkbook-they wanted to charge me with a fee to stop all ach payments from coming out of the account. No good! Not friendly! Im closing this account
-
August 2023 by John Landon
Very clean,very nice bank ,and very quick in and out.Ty the tiny girl who helped us was a gem!??
-
July 2023 by Sean Barros
Where do I even start. This bank and citizens in general apparently doesn’t have a customer service after hours. Not only that but if you plan on using their mobile app, don’t bother because it barely works. I have had numerous fraud issues and normally when you claim fraud the funds will populate within the first few days, nope not with me. I am beyond frustrated with this bank. It has caused me nothing but headaches. When I try to call the branch and they attempt to transfer me to a customer service number I get disconnected.if I could give this bank a zero I absolutely would. Thank you for making my decision to bank elsewhere an easy one.
-
April 2023 by Glenn Catania Sr
Customer Service skills needs updating. How does a bank employee walk away from a customer in the middle of a conversation? Seriously?
-
March 2023 by Glenn C.
a toxic environment lacking customer service skills.....
-
October 2022 by Kevin A Mendez
Every time I go to this bank to deposit my cash in singles into my business account the head supervisor is giving me a hard time saying I'm bringing to much singles. Telling me not to come with some much singles. I guess I'll be taking my singles I'm cash to another bank. Bad customer service
-
January 2022 by Wilmarie
Went into the branch to get some information about refinancing my student loans and Shaira Contreras the banker in there was amazing. She was so polite, knowledgeable, sincere, and welcoming. I will be sending all my friends and family to this branch. She truly makes you feel comfortable and listen to all your needs. Citizens did a great job in hiring such a talented banker.
-
September 2021 by Jae Sherman
Always a pleasure stopping by this Citizens Bank location.
-
December 2020 by Dali Gonzalez
If can give a zero star ill do itThis bank keep charging me refund and refund for closing my account
-
October 2020 by magdy dawood
This bank stole my money as I have sent them a check for collection but I have not received the money nor any reply
-
August 2019 by MY SPAGET
How do they get off charging $8.00 to cash a check drawn on their bank?
