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December 2023 by Maja Jardin
When getting gas no one reads the sign and moves up behind a car creating a huge line where state transit and any other cars now have to navigate through. When the gas attendant was informed that someone needs to be there to direct people (no one was paying cash for gas) he said "I've done it. They don't listen." And continued sitting in his box. I have been to so many BJs across the state and the country and have never seen this level of incompetence from employees or stupidty from members! Trust me any savings in gas here are not worth the headache or your safety!
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December 2023 by Teresa Channer
Why do I need show my membership card at the door ? I won’t be able shop if I don’t have one! SICKENING
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October 2023 by Kulvir Singh
Very bad experience. Manager is so rude don't care about customers who's been with Bjs almost 10 years ago. They display a wrong price for item and Don't want to offer that price at all. I have to wait for 30 minutes for him to come out his office and still ignore me and said can't do anything either take it or leave that's not his problem. End up only giving me a 1 which I want a 2 but never helped with anything. West Hartford CT BJ's is worst ever. Again they need to hire a professional and helpful staff specifically the so called Managers
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October 2023 by Reno Dubios
Too stunned to even speak . All I’m going to say is upper management needs to ensure the safety of all guest while on their property.Getting caught in middle of a heated situation that I have nothing to do with .. has left a nasty taste in my mouth at this place .Which ever employee drives a gold/tan Toyota Camry speeding in parking lot needs to be removed from here . The brawl over heated drug deal/bm/ bd issues is personal issues that need to be handled else where . Where other people’s life’s are not put at risk . why does this location not have security
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August 2023 by Noemi Alvarado
I just ? shopping at b.j they have everything you can imagine food clothing cleanets paper good electronic you defenitly have to go there
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May 2023 by al
I have to pay a membership to shop in here every time I walk in the door they wanna see my membership now they’re doing bodywork in the parking lot I mention it to the manager she says that has nothing to do with me
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April 2023 by Avi Smith-Rapaport
The staff is really solid. Some great produce just watch expiration dates. They have regular brand dog food which is a huge bonus and way less than typical stores. Some fun odds and ends as well
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February 2023 by Jillian Kara
This store is awesome! The staff is so incredibly friendly and always willing to help. I have gone to this BJ's numerous times and each time an employee has offered to help me, scan my items at self checkout, or just asked how my day was going. The prices are great and they have a large selection of snacks. Their produce is fantastic (great quality and great prices). The parking lot is large and the store itself is easy to get to. I highly recommend this establishment.
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February 2023 by Are you Ok
Be aware that this is not an actual AT&T store, it's just an authorized retailer! I came in to buy a new iPhone and was told about a deal for 50% off the phone if you commit to payments for 36 months. I said I preferred to pay off the phone immediately, and they said this would be fine. So I paid 50% of the phone and was told I was all set as long as I stayed in the contract for 36 months.I got my bill and it says I owe money for the phone!! I went to the actual AT&T store down the street and the employees there told me that my phone plan did not qualify for this deal. The employees at this store never told me that and I was almost forced to pay double what I agreed to!! I honestly felt scammed. Thankfully AT&T customer service was able to help me, but I will never be returning to this store and will be warning others to avoid it.
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December 2022 by Topctlimo com
I got at the gas pump to fill gas ⛽️ in at 8:36pm attended shutdown pump but they should be open until 9pm. we I asked cashier they were two of them they was so rude and yelled at customers ?
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December 2022 by Jennifer Rivera
I just spent $400 with my digital BJ’s card in store and when I went to go use my digital BJ’s car to get gas the gas pump didn’t wanna scan my digital card and so I actually attended to help me. And she advised me that she could not help me. This is very inconvenient. If I would’ve known that my digital card was not gonna work at the gas pump. I would’ve done my groceries elsewhere. BJ’s you need to upgrade your system and do better you seriously inconvenienced your customers.
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December 2022 by Sahirah Boyd
On the weekdays the associates throughout the entire store are super helpful especially when checking out but this weekend crew at checkout all they did the whole time was stand around the courtesy counter describing an incident to one another rather then assist customers Even As the light was blinking. Very much annoyed especially at the arrogance of the young cashier when I asked for help?
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December 2022 by Mr. E.
As far as warehouse stores go, this one is pretty average. There are not enough free samples, and when there are, they are all for products I don't want to sample.What's more, their lettuces tend to start rotting weeks before the date on the package indicates.Something always smells slightly foul by the deli counter. I never buy anything from there for that reason.I do like their free valet parking, though it seems like the valet went on break while I was inside, and I'm now having trouble finding where they parked my car.
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November 2022 by MS THANG
If I had the option to give no stars, that's what this BJs location would get. I'm so surprised this location has not been forced to close their doors! From the time enter until you leave, you encounter nothing but rudeness and attitude from the staff. And management is even worse, if you can believe it gets worse. I always visit the Manchester store, 1000 times better. I visit this location when in dire need. I rather travel a hundred miles to another location than this location. Jermaine, who calls himself a manager, must be paying bjs for the manager title. He has no business working with the public. He has no customer service skills whatsoever but why should I be surprised, no one at this location does.Corporate should do everyone a favor and shut this location down.
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October 2022 by jahlyssa johnson
On the middle of October, me and my mom had visited this location at Bj's and their employee the lady that checks the receipts had accused me of stealing groceries from the store I had walked in with a cart full of Groceries from Stop and Shop a different store and the employee screamed did you check her repeatedly I feel discriminated against as a Black woman being a customer at this location I honestly don't feel comfortable shopping there and I would like to reach out to the Ceo about this problem the employees training customer service my rating is -100,000,000 stars.