“Metro in the mall has the best customer service I ever experienced. Nancy is very helpful and knowledgeable. She is the best. Help me withu all my phone problems and got me a FREE tablet and got me into a better plan. Ask for Nancy”
“This is best service ever ok.They will make you run around in circles to different stores wasting gas. Never help get upgrade for a new phone. They keep telling me to call the online service, then the online service tells to go to the store. Never again then store clerk tells me it will be $498 to upgrade the iPhone 11. That’s the upgrade and if the online representative said something different they do not do what they can do call them back. So I did then the online representative said go back to the store only the store can do upgrades to phone plan and I have been a customer for 5 years. This is craziness. So I ask for a supervisor politely no attitude at all. Then they tell they only can give me an android upgrade to stay when I got a iPhone and can go to boost mobile for a better upgrade for a iPhone. I even told them I like thier service is their anything can do even if I pay more for the upgrade they said no only the store do upgrades. Then they have promotions online for iPhones they won’t give online im very confused on why should I stay with them ever again. This company will make run around waste gas almost $4.00 a gallon to do nothing then tell go back a different location store this is craziness. Help please”
“I am a Metro PCS customer since 2015. I have recently upgraded my phone to the 5G at the Chase Avenue store in Waterbury CT. The sales lady was extremely nice and went above and beyond my expectations, transferring not only my contacts and photos from the old phone to the new, but surprisingly all my apps. I highly recommend Metro PCS. They offer a clear plan without hidden fees and the service is excellent.”
“Had an amazing experience at this location. Soti went above and beyond to make sure all my needs were meet . I highly recommend you go to this location and speak to Soti she knows her stuff & has GREAT deals .”
“Five stars say enough, plus another five stars to Sully, even tho all the employees are great, she is the greatest, her knowledge and professionalism is second to none.”
“I was looking to switch my service so that I can have more high speed internet. I use my phone all day long and I need high speed for music and watching YouTube. This service is the absolute best.”
“The family is very well knowledgeable of their merchandise if you have a problem with your merchandise then gladly would come back and fix it they have 90 days for you merchandise they do accept cash and they're coming back to my house because my dryer is not working and they're going to fix this for free and if it's not able to be fixed they might give me another dryer our recommend them to anybody the mom is very friendly the kids are friendly and they're willing to help and they're not overly priced so if you're looking for a new washer and dryer or a used washer and dryer or a stove or refrigerator that is a place to go I recommend them to anyone. Sincerely Amanda Cramblit and Jay smith”
8AM - 10PM
300 Chase Ave, Waterbury
Electronics
“Clean and Staff that help you and know the store but avoid weekends or busy times. Love the prices and wait for stuff, Black Friday and Holidays. Everything you Want and Might Need for everyone.”
Open 24 hours
511 Cooke St, Waterbury
Electronics
“People like to hang out here! Depending on the time that's the kinda crowd you will find! No seats & tables but they will stand at the register talking & talking! Sometimes just buying ticket after ticket ! Scratching in search of those millions! You can always come in and grab hot food and coffee or on a hot day some chips and a slurpee !! They now have an iPad "BELLY" at the counter for you to check-in and accumulate points towards free coffee food snacks, and slurpee for a year ! I something like that you need 5,000 points! At 5 points a visit it doesn't seem that hard. All it takes is your email address and a belly card! Easy enough!! They also have gift cards and charcoal for that BBQ on the whim !!”
“Nice selection nice people, especially the guy that takes care of the carts he was so so sweet. He went more then out of his way to help me around the store. Thank you guys for hiring such nice people. Also has a great selection of games which I LOVE so kudos to target for there 15 different types of monopolies!!”
“I came here in need of a small loan on an item. The whole team makes you not just recognize but appreciate the family atmosphere. I asked Kyle and Corey for help literally 10 minutes before closing. Not only did they take the time but made sure I got a sweet deal on the items I brought in. Inventory is growing and I’m buying. Definitely worth more than 5 stars.”
“I went to the Brass Mill mall location for help getting my sons phone reset because of problems with the screen. I had been to 2 other locations for help and was pretty much blown off. I was lucky enough to get Emily who took her time, figured out a strategy and completed the reset for me. I couldn't be more happy with the service. Emily is the best! Don't lose her!”
Open 24 hours
1664 Baldwin St, Waterbury
Electronics
“Hard Working Staff who work long hours but, are very Kind to All who come in. The Parking lot needs more lighting and it's a older building but, the Owner keeps it up. Clean and Bright everything a 711 needs. Also my favorite is the sugar free slur-pies or Diet Coke when I know it's bad but that's the day I'm having. Lotto All the Snacks even snacks and Fresh.”
10AM - 7PM
735 Wolcott St, Waterbury
Electronics
“Went to rent a center and got a new 70 inch tv and couches ..I want to thank omayra for everything..If u want to purchase something ask for omayra she's sweet caring and friendly ..Also are the other staff .I recommend everyone to go here if u wnt to purchase anything ...if I can give a 10 stars I would ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐.....Did I mention it's under NEW STAFF.”
Open 24 hours
815 Hamilton Ave, Waterbury
Electronics
“Let's start off by saying that the staff is very friendly and pleasant. They seem to enjoy being at their job, and even though I made a mess with an overflowing Frozen Slurpee, they cleaned up the spill immediately. No grouchy employees here. This being said, how does this place run out of a basic necessity like straws? Also, the lids for the X-large drinks don't fit and keep popping off. Minor issues aside, a clean store, friendly staff, and extremely efficient at getting customers going. Nice to see an establishment that must have a great management team that will definitely translate into the employees being fantastic for customers who do business with this location”
Electronics
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“Amazing service. Kathy goes above and beyond, always. I’ve been doing business with them for 30+ years, personal and business lines. Thank you for the amazing service!”