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March 2024 by Eugenia Titus
Great professional service. Celeste the appraiser was very knowledgeable and she kept me informed throughout the repair process. Very satisfied with the collision repair done on my SUV.
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March 2024 by Allyson Calderin
They were very informative and extremely helpful with my leased car! Certainly a place to go if you're looking for quality care!
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March 2024 by Peter Rae
At the recommendation of the local Land Rover dealership, I took my Discovery to Executive for a fairly comprehensive repair/replacement of the significantly damaged liftgate and surrounding parts of the rear end. It took three weeks of Executive’s working and of waiting for replacement parts, but in the end, the back of the car was perfectly restored. Throughout the process, I was in touch with Celeste in the Executive office; she was very helpful, friendly, and patient with my naivety.
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January 2024 by Christopher Sedelmaier
Did great work repairing my car after a deer strike. Highly recommend!
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January 2024 by Jeff H
Had an undesirable experience with this shop. They threw me under the bus because I was dealing with Allstate which is supposedly a difficult insurer to work with because of how they pay out. Customer service is abysmal when you call, the 2 girls that work behind the desk are always clueless about the status of the car and I’d always have to wait for Jeff to call me back because no internal notes are ever made in their system. Payments with Allstate repairs are generally paid directly to the car owner and then the car owner pays the shop directly. However one of the 3 “supplemental” payments was sent directly to Executive Auto but it was not recorded on their end. This became a huge cat and mouse chase of Allstate saying they paid and Executive saying they did not receive payment directly from Allstate. In the end the rest bumper on my car came out ok and looks color matched, but there were a bunch fish eye/dust nibs left in the new paint which was annoying and I moved on from since it would be more of a hassle to deal with Allstate for a 2nd rental and to work with Executive Auto. Also the shop didn’t reconnect the subwoofer speaker that sits in the spare tire, so I drove for a month until I noticed that.
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December 2023 by Shannon Mcdonald
Wish i could put NO STARS!! The manager Jeff is rude and disrespectful. How can i feel comfortable bringing my car to be repaired with rude staff. They told the company i had tow my car to them how to do their job and to take my car off the property. Now i have to inconvenience myself and the tow company which now makes me have to pay more money that i barely have in this economy!!! DONT RECOMMEND
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November 2023 by Bella C.
Wish i could put NO STARS!! The manager Jeff is rude and disrespectful. How can i feel comfortable bringing my car to be repaired with rude staff. They told the company i had tow my car to them how to do their job and to take my car off the property. Now i have to inconvenience myself and the tow company which now makes me have to pay more money that i barely have in this economy!!! DONT RECOMMEND!!!
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November 2023 by Pasquale Puglia
Update: I received a call on day 22 to ask why my order had been cancelled. My call to cancel about a week prior never even reached the guy. No wonder this place operates like this.I brought my MDX in for an estimate. I was told to wait a "couple days" for the estimate to be sent to the insurance company and for a total cost to be agreed upon. I accepted. When my insurance adjuster and I had not heard anything for a week, I called the shop and was told I'd get a call back later that day. There was no call back. A week after my call and two weeks since the estimate I'd found the estimate had still not been sent to insurance. My claims adjuster had also called and was told the estimate would be sent that day of the call or the day after at the latest. This, also, didn't happen.I just called and told them to forget about it. I'm taking my car somewhere else. Two weeks, three calls, promised call-back and assurance the estimate would be sent and nothing has happened. When I called to cancel, the woman on the phone said, "ok, perfect!" No empathy, no apology, no attempt to ask why. I won't be back.
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November 2023 by chloe rogala
Executive collision center went above and beyond. Our truck was stolen and needed a ton of repairs. Jeff, the manager was extremely helpful in helping us deal with the insurance side of things as well as the repairs. They kept us in the look with what was going on. They were transparent through and through. The guys working in the shop were extremely nice and understanding. Highly highly recommend!
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October 2023 by Christopher Meyer
Took them over a month to fix a scratched bumper, replace a headlight and window washer fluid reservoir. Never called once to update me…had to track them down every time. When I did call the receptionist was rude and curt.Go anywhere else.Service: Painting
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August 2023 by Isabella Rodriguez
Had a recent accident and I must admit I was nervous having my car with this place because of some of the reviews I seen online BUT I actually was very impressed with the amount of communication I had with Don, he was a pleasure to work with and the repairs look great. On the down side the detailing was terrible, the amount of glass still left in my car was not safe for my children. Overall I would recommend this place BUT GO straight to the car wash to vacuum your car ASAP!
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August 2023 by Angel Lugo
Ralph and Celeste helped as much as they could but at the bottom of the day the whole place as a whole isIncompetent. The car that I had repaired took days longer than estimated and the work was not completed the right way. This led to delays and my one being wasted. If GEICO tells you to use this place for repairs…….run, unless you like your time wasted.
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April 2023 by Elizabeth Borkowski Infante
My car is running like a dream after they did work on my vandalized car. Recommend 100%
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April 2023 by Belmarys Barreto
My car was hit while it was parked. I decided to use executive collision for repair since my car has only been touched by Honda. The office staff provide no updates made to you regarding your cars repair or that your car is ready unless you call them and wait for them to check on your car. My car was held for 5 days after being repaired fully due to awaiting payment to insurance for additional repairs. Never notified me that the car repair was complete until I called the office. They had already received the first check for the original estimate amount and received a direct pay proof of payment from the auto insurance for the additional repairs made yet would not release my repair vehicle to me. I notified them that the insurance would not pay for additional car rental days as the repair is complete and that I was leaving for vacation and would not be able to return the car rental for another week until I arrive back from vacation with the car so I needed my car back and return the car rental. Their excuse was that their policy to withhold the car from the customer while waiting for the second physical check is because they have been burned from other auto insurance companies previously. None of the many calls I made and encounters I had with this business were helpful as they do not take the initiative to help their customers and give them a better experience. They mentioned the policy and that I could choose to pay for the service myself then contact that insurance have them stop payment on the check already in the mail and have them pay me back in no way would that be a better option. I chose honda thinking that it would be professional and make this process easier as it is stressful. That’s was not my experience. I was ping ponging back and forth with them and the insurance. In my opinion, they should be communicating with our auto insurance is directly especially since they don’t provide updates directly to the customer. I do not recommend choosing this shop for your auto repair needs. Its a headache that can be avoided.First update: Currently waiting to see upper management will release my vehicle with proof of payment emailed to their office from insurance company. Check was mailed out this week and is in route to them.Last update: I received a call from executive collision appraiser notifying me management decided they could release my car to me.Repair: The repair looks good. Its unfortunate how the customer service ruins the whole experience.
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February 2023 by Holly Anne
Did a great job fixing my car, was quick and everyone was friendly and stayed in touch to let me know the process.
