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June 2023 by Sherry Riddick
Love finish line
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July 2022 by Jason D.
After not so great the past experiences I decided to come here again. The store is definitely getting better and the customer service is becoming good. Are used to come here a lot and never got the good service and in general the store wasn't great but seems like it's getting better. I am going to start coming shopping here again hopefully things will get better and better. I really love Macy's and think the stores are great for different things you can choose from I like that you can find many things in the one roof makes things so easier when you buying different items.
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December 2021 by Ernie Flowers
I ordered a pair of boots online they never sent me a email to confirm my order, but then took the money out of my account.when I called to ask questions about my order they don’t even see it in there system, so I called them to refund me my money they said I Have to call my bank so I did and I’m still waiting they said within ten working days never again will I order from this horrible place.
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November 2021 by T D.
Terrible customers service. I'm a Platinum customer I needed a copy of a receipt was told 4 weeks! What service
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September 2021 by Timothy B.
Our family loves this store. I highly recommend it. On a side note, I'm a very open person and love sharing my own personal information. I apologise if I'm offending anyone but I wud love sharing mine with someone. Please call me. Three one two -770-0946. Thank you so much!
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July 2021 by Debbie S.
Had a fabulous experience dealing with Nathan Stack in the furniture/mattress department. He is so knowledgeable about different types of beds, and was so helpful. Debbie S.
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April 2021 by Sam B
Horrible customer service. Attitude and insulting person. Blamed me for their mistake. Never will shop there again.
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February 2021 by James Bowser
Stopped in to look around on my way to look for a phone.
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January 2021 by Nohar Medith
I think they can do better with pricing. I buy here when they have a shoe that I can get anywhere else, then I will pay that extra to get them.
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October 2020 by Claire Downes
Was able to get a pair that even online couldn't be found. Pure luck or the best store? I think somewhere in between.
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March 2020 by Carrie J.
NATHAN who works in the Mattress Department is THE BEST. He's a kind man, a patient professional and gave us all the information we needed as we researched our mattress purchase (and helped us as we wandered around ALL the furniture). Thank you NATHAN for offering customer service that the the world needs more of!
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March 2020 by Cathy B.
When I bought my bedroom set at Macy's in 2011, the salesperson convinced me to buy the worry no more insurance since if I didn't use it I could get a sales credit for the amount. What wasn't pointed out is that there was only a 90-day period in which to claim it. I checked the policy a couple of times but never time to claim. Then life got busy. When finally remembered to check again, I was over the odd period of 7 years (had checked at 5). I assumed since only asking for store credit, they would go ahead and honor. Not the case. They just kept quoting policy. Their lack of customer centric insures that I will never be shopping there again. I will also be canceling my Macy's credit card.
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November 2019 by Lillian Zheng
Worst shopping experience! The seller with long straight hair gave me a horrible service. One of the shoes were right by her side, and she couldn't see. She yelled at me and said I took it. I also work as a part-time cashier and I would never give such attitude to my customers. I never want to come back to this store ever again.
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July 2019 by Mari K.
Probably the worst Macy's I've been to. It continues to shock me that Stamford has such sub par retail locations. It's constantly a mess, especially the clothes. The employees are slow, there is always a wait to check out because someone is confused about something and can't figure out how to process an order or moving like molasses. It's truly amazing how so many of the employees are so slow and lack so much knowledge about the store itself, what they carry, how to process returns, Macy's own rewards programs, etc.
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April 2019 by Jax B.
Honestly, be careful about what you buy here. It used to be a great place to shop until the Backstage area popped up, and now the selection's not really that great. The Backstage portion is pretty mediocre too, which is to be expected when you don't really have a guaranteed set stock, but the merchandise is often stored incorrectly (mediums hanging on large hangers, etc.) or in the wrong area entirely. For example, I accidentally bought size 9.5 shoes from here when I'm a size 9. Moreover, one of them kept slipping off my foot, so I was certain that they were different sizes. Wore them only once for a couple of hours and then decided that the pain really wasn't worth keeping them. The return policy on the back of the receipt (item has to be of saleable quality) differs from on the front of the receipt (item cannot have been worn), so I figured, try my luck and return it. See what happens. The worst they'd do is tell me politely that they can't accept it, right? Wrong. The worst part about the Backstage department is the fact that the people working there quite obviously don't want to be working there. I knew that before even trying to return the shoes. The cashier there didn't even wave me up or greet me; she just took her place and stared at me until I walked up. Didn't even bother with a hello. I explained the situation, and she looked at the shoes once, then proceeded to treat me like I was scamming her. Like, kept repeating that they're the same size and that they've been worn. I said, fine, I'll take them back, no problem, and she just sort of glared at me and told me they can't sell them. No explanation of the return policy, no acknowledgment of anything I was saying, not even a "have a nice day." Just treat the customer like she's an idiot for trying to return a pair of shoes. This isn't even the first time I've been treated super coldly when walking through that Backstage department. Cashiers *normally* don't even say hello or talk to you, and sometimes, it's difficult to get one at the cashier's desk. It's just that this is the first time I wasn't just going in, finding stuff on my own, and giving them money for it. So yes, if you want to be treated like you're a burden for even walking in the door, go right ahead. Otherwise, there are plenty of other stores in the same mall that will treat you better and are often cheaper, and there are plenty of Macy's elsewhere.
