-
February 2024 by Arthur Jennings
Angel was great and helpful
-
February 2024 by Art Jennings
Angel was terrific in helping us with plans and was excellent in switching and loading the new phone updates.
-
February 2024 by lacey rudd
Make sure you do your research, know your plan, and what you want before you go in. Employees will lie to you and try to tell you made up things in order to get you to spend more money for commission. I went in on Saturday in order to upgrade my phone and was told I would not get any trade in value for my current phone and there were no promotions available. I questioned that because on my Verizon app I had definitely seen there were promos available to get up to $800 off the phone I wanted. They then told me that in order to get $400 off the trade-in I had to change my plan to one that would charge me $60 more than what I was paying now for “more hotspot capabilities”, a feature I never use. I left because that was honestly crazy. Instead I did my trade in online where i was able to use a promo and get money off, plus did not have to change my plan at all. Also, I later found that the reason the plan was $60 more was because the employee was adding a bunch of perks on there that I never asked for to drive up the price. The dishonesty is truly disgusting.
-
February 2024 by Nancy Winans
Staff was not helpful. They gave me incorrect information.
-
February 2024 by Tyler Winans
Extremely slow service, took several hours for me to get a new phone. Staff seem lazy and unwilling to help
-
January 2024 by Gemma Ramsey
worst experience ive ever had anywhere. went in for a broken screen and the employee pulls out an iphone 15 and starts working on it before asking me if i even wanted a new phone. added a screen protector & case without asking. financed that new phone that i didn’t want nor need without asking if wanted to pay in full or finance. was NEVER even given a receipt, just a quote. the “new phone” didn’t even sync to my old one. lost all my contacts & photos. went back and they IMMEDIATELY directed me to apple, where i got my broken fixed in 1 hour. the employee was a complete scammer & took full advantage of my youth & inexperience in phones. the most disgusting part is that my bday was the next day & he didn’t care if i had a working phone or not. it’s been 4 days since i fixed my phone & i still can’t get internet without wifi & can’t make phone calls. my family’s been with verizon for 20+ years and we plan on switching to a new carrier soon. the manager was unhelpful & rude, every employee but mohammed was the same. this was the worst experience ive ever had with any store. NEVER go here for anything.
-
January 2024 by Kris Toomey
Only come here if you several hours to spare. There is only ever 1 slow employee in the building at a time and their selection is limited. A complete waste of time.
-
January 2024 by Briana Jennifer
They are normally very busy so plan to spend 15min+ waiting for an employee but they are always very nice and very helpful!
-
December 2023 by Sean Fagundes
5 stars for this location and rep not for Verizon the company!
-
December 2023 by Aida Ortiz
I went to Verizon in South Windsor and worked with Stevens. One of the advantages was that he is bilingual and bicultural. He is and excellent worker. He took the patience to help me with a lot of issues that I had with the phone that I need to trade. I called customer care 4 times with the same issue and no one helped me. I went another Verizon in Ct and he was the only one and the other customer center guy name Juan that fixed the problem I had. Thank you to Stevens and Juan for the help.
-
November 2023 by Patricia Wagner
Stopped in here today to ask lwhy many of my pictures were missing from my phone. Angel waited on us immediately, knew the fix to the problem and showed us how to remedy it, even though it is an older phone.....in and out in less than 10 minutes. We usually have good customer service at this location, today was no exception. Thanks again Angel.
-
November 2023 by Lisa Clark
Recently left Verizon for their high cost of 2 lines mobile phone plan. Didn't even get unlimited Data for what we were paying. T-Mobile gave us the unlimited data plus free Netfix for $100 dollars ,way cheaper than Verizon. This establishment couldn't even reset our pin in store when customer service & the financial dept said they could. I had an ID and was an authorize user on the account.. nope, still couldn't help. I had to email a corporate Executive ( the CEO ) just to get a itemized last bill sent out to me . And the one on Deming street doesn't except checks as payment. Like really?? I Highly Do Not Recommend Either one of these Establishments..
-
September 2023 by Mel P
Corporate please send an undercover shopper you will probably fire most of the staff especially the heavy set girl greeter with as much personality as a sloth
-
August 2023 by Felicity F.
George was really helpful and attentive to my needs. he didn't judge me for my beat up (dropped x 1000) phone and was very patient. Thank you so much!
-
July 2023 by Jen O
Went to get a replacement Sim card. Turns out that was not my problem with the phone. But they were friendly, knowledgeable, and definitely patient when trying to help figure out what was going on. Needed to get a new phone entirely but appreciate the help
