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November 2023 by Jarred Barnes
I went to the store today in Norwalk to see if I wanted to upgrade my phone to the iPhone 15. I was greeted at the door by Jermaine and had one of the best customer service experiences in my life with Verizon. I will be heading back to the store next week and looking at more products because of the service and care he provided.
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November 2023 by NJK1946
Jermaine Jenkins is the ultimate salesman. He is knowledgeable, articulate and helped me purchase a watch and phone and it was both painless and pleasant. He is an excellent teacher and had the patience of a saint. Bravo.
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October 2023 by Foxy Rahxy
Alison was great! Very kind and professional. Quick resolution. I was on the phone getting transferred to a lot of people with wrong information. Alison got what I needed handled quickly. Thank you!
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September 2023 by N N
Kareen and Montel are not helpful, they both lack customer service etiquette.Allison, was a gem, as she assisted me with all of my needs, while her colleagues brushed off her questions and assisting her with a few request, in turn dismissing my needs and questions as well.
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September 2023 by Jessie Knopp
Jermaine was fabulous to work with. The customer service at Verizon is amazing. I highly recommend this location and service!!
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September 2023 by J P
Jermaine and the staff were absolutely great! I switched from another service to Verizon and Jermaine was awesome the whole way! He helped me out with everything, was in an out. Thanks again J!
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September 2023 by Rahxy Cook
Alison was great! Very kind and professional. Quick resolution. I was on the phone getting transferred to a lot of people with wrong information. Alison got what I needed handled quickly. Thank you!
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August 2023 by Ruth Erway
Allison was wonderful. Very knowledgeable and personable. Great service, quick and efficient. The whole team was a pleasure to work with. Highly recommend for all your phone needs.
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August 2023 by Linda Dragotta
My daughter and I had such a great experience! Quincy was so knowledgeable and helped us find the best deal for us! We’ll definitely be back!
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July 2023 by Christine Eye
Kareem was absolutely fantastic! He’s extremely knowledgeable and made my experience very easy. He found out the reason my phone was having issues. He fixed the problem and I am happy to say I have a new iPhone 14 Pro! I recommend him highly. Very efficient and a great personality!Christine Eye
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July 2023 by Emilio Torres
Allison, Montele, Jermaine were all amazing when it came down to getting my contract set up. They each worked well together and made sure that I was informed on each of the decision they made. They even helped to get my devices setup and even applied the covers as well.
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July 2023 by Shatiqua Fleming
Let me start by saying this is team of excellence. Made my day I came in upset and a ticking time bomb about my TMobile service. They quickly came to my aid got me laughing and told me all the options I had as a new Verizon business account. Allison set up and transferred my business info to the new device Kareem was quick on his feet with working the logistics and numbers to work in my budget. Jermaine helped with Technical support effectively and efficiently. Montell set up my brand new business account making sure all required legalities were in place. I tell you one might have been overwhelmed with the amount of support given but this lady here loved it. They have great customer service and I will recommend this location to everyone.
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July 2023 by Katy Morris
Highly recommend! Extremely helpful, proactive and friendly! Will be my go to store for sure.
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July 2023 by a praveen
Jermaine and Montele were great. They were really cool and got me my new phone fast.
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July 2023 by Stephanie Silvestre
Came here very last minute for my mom who needed a new phone. Jermaine helped us from the very start and I was pleased with how eager he was to help us out. The staff here were all helpful and accommodating. Jermaine answered all of my questions and concerns and helped us transfer all of my moms information to her new phone. Definitely recommend him if you are looking to get a new phone or have any billing questions etc.. thanks Jermaine!