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January 2024 by Ivette Soto
I being filling my taxes for years in the office of norwalk Ct and always have a great experience;but on January 23rd I had and appointment to file my taxes with my husband and our 2 year old son.Marina was the person helping us with our taxes she was amazing and very helpful ; but her coworker was another story, she was being rude to our son and my husband , telling to another client that was there that it shouldn’t be allowed to bring kids to the office and just when on and on. how she couldn’t concentrate because he doesn’t shut up. He was interacting with Marina the lady helping us and she didn’t have any problems with him talking to her or offering snacks that she very sweet accept and was very pleasant to him.now the other lady was struggling with her work because clearly she didn’t know what she was doing she was constantly asking the other person questions and help on what to do and she was trying to blame it on a two year old that he was the reason she couldn’t do her work.my husband and I work with costumer and that is not the way to treat a client she makes us feel very upset, uncomfortable I think she needs more training on how to interact with costumer.
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August 2023 by Jovanka Kelly
These people are extremely unprofessional. I made an appointment for today and no one was at the office. I did not even get a cancelation call nor email. The customer service number they have is based in India and they rude and no help. We don't plan on using these people anymore. It's extremely frustrating trying to get a hold of someone that can help us. What's the point of having office hours if no one is in the office to attend you. We will not be back.
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March 2023 by Stephanie Paul
I have been doing my taxes with Jackson Hewitt for 15 plus years in Norwalk with Tony and Carol. Then 2 years ago made an appt. to file my taxes and found out that they retired. Christina helped me I feel like I have known here for 15 plus years. I would recommend anyone to have their taxes done here.
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August 2022 by Nala Akua
As my experience with jackson hewitt i would say they are so knowledgeable .they know everything u want to ask .
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May 2022 by Paula Torelli
We dropped off our small business taxes over 2 months ago. We have called, stopped by and even called a person that works there personal cell phone number. We are getting nowhere! I filed my personal taxes before bringing the business taxes. They say that's a problem. I filed them separately last year with a problem. This company never answers the phone and keeps saying they are working on it. Never in my life have I had taxes take this long.why can't I get a person to call me back and explain this to me? I would not recommend this company to anyone. I am very disappointed.
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April 2022 by Camise T
I have been going to Jackson Hewitt for over 10 years. While I find them pricey I do trust their expertise.
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April 2022 by Franco Salhi
Courteous friendly knowledgeable on time everything someone needs or could ask for
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February 2022 by Elliot Lee
I usually use TurboTax (which is free, Single W-2 simple tax return). This year I did TurboTax first to see the return amount (which took maybe 10 minutes on my phone) but, figured I’d check another company’s return amount since I never have. After going in person for an hour (my rep was very nice) the amount was the exact same as TurboTax but I figured I’d go forward with Jackson Hewitt after investing so much time and energy. Five days after no email/text etc. confirming my filing status, I called (spoke to a very rude man) and it turned out that they had to confirm info which makes me wonder when they would have reached out, if ever. Now, I look in my paperwork to double check the amount of my refund and in fine print, it shows that I’m paying a $497 Fee which was never verbally mentioned whatsoever. I’m extremely annoyed that I’m paying $497 for something I could have done for free, and feel extremely deceived and disappointed.
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March 2021 by maria carrillo
My husband and I went there to get our taxes done because my dad has always had a good experience. We on the other hand did not. First, there was only one person working there. We had to wait and hour, not because there was other people ahead of us, but because the worker was way to busy with her personal issues, on the phone making personal calls to attend us. Second, they wanted to charge both of us $500 to do our taxes with them. I haven’t paid more than $150 ever with any other place. Third, they only gave me a discount because I said I was going to go somewhere else. They brought it down to $200, I paid it. When I left I saw they still wanted to take $250 out of my tax returns when I had already paid $200 dollars in store. Fourth, I have been waiting and waiting for my return, I saw that my husband got his and I didn’t get mine. I found it odd. I started to look through the paper work just to find out that the lady was such in a hurry to go home that she put my wire number instead of my account number, while the account number was written in bigger letters and numbers. Surprised that the routing number was actually correct. Horrible, horrible, horrible experience. I will never go here again. And I suggest people to go somewhere else. Never again will I go here.
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March 2021 by Peter D.
You might as well get your dog to do your taxes you might as well get your dog I was quoted a price to do my taxes and after they were done it double. They say they open at 9 but they don't open until 10. The 800-number they Supply put you on hold forever and has no explanation. The person who does your taxes quite possibly will not be there the next day or any other day. Extremely unprofessional and unknowledgeable. The girl who did my taxes said she was a pizza delivery driver as her main job. These people are not savvy t professionals. I will never make this mistake again and you shouldn't make it for the first time
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February 2021 by Elizabeth Yates
5 stars!!! Friendly, kind & understanding staff- they explained EVERYTHING clearly & they took such good care of me & my family. I will certainly return EVERY year & ask for Martha specifically- she made everything so clear & she made me feel at ease!!!
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February 2021 by Patrick Taiwo
Carol Manousos is always great at getting those taxes prepared well, makes it a painless process and a pleasant visit always. Great office to get your taxes done, pay them a visit and you will have no regrets.
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January 2021 by Vanessa Epps
Yanibel Perez Is An Amazing Person, She was really informative of my tax preparation, she is very knowledgeable, which makes the prep so much easier. Thank you So much!!
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February 2020 by Juan Fonseca
Love it a very good jjob
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August 2018 by Patricia Rios
I am editing this post because jackson hewitt is a terrible company, they say they do the taxes as if is their own. Well they don't, the staff is not qualified all they care about is the money they are getting. Got audited by the IRS and they wouldn't help me correct their mistake, instead they made it worse and now got audited by the IRS again and have to pay for filling error. TERRIBLE DO NOT GO THERE, THEY ARE THIEVES AND LIARS!!!!!! Horrible staff, they do not know what they are doing.
