Zipcar

Most Recent Comments

• September 2020 by Jeff D.
  I had good experience with Zipcar when it first started. I guess as long as you don't want to speak to an actual human being, it might be okay. But god, don't get into any troubles or try to cancel your membership. I had to contact my credit card company to have them blocked as fraudulent in order to stop the monthly fees. Awful customer service, just awful!
• July 2020 by Gabrielle S.
  If I could give them zero star I would. I registered for the service a month or so ago, paid the membership fee and all. I tried to book a trip and had a difficult time finding a car within reasonable walking distance and price range. A trip to a friend who lives 10 miles or so away was going to be $90 - NOT a good deal. The app / booking is not intuitive, you need to book multiple hour trips well a head of time to ensure that there is availability which I am sure many learn the hard way. All that said - I was not please with my experience and decided it was not worth my money. Logically, I tried to cancel my membership which has been IMPOSSIBLE. I have called three times now, all at different times of the day and have waited for an hour each time with NO response. I have email, Instagram, and am now here wondering if this will do anything. I had such high hopes for the company and system - but will never recommend or renew the service with them again. If someone from zipcar is reading this - PLEASE have someone answer the phone when someone want to cancel their membership.
• July 2020 by B. W.
  Used Zipcar for the first time today and the battery died on me.I called the Zipcar support line and was on hold 30+ minutes before the line finally just hung up on me. While I waited I also emailed them and messaged their support handle on Twitter. My phone was dying and I had other obligations, so I needed someone to confirm what to do. Eventually, I had to just lock the car/end the trip and pay for a Lyft. I've since been charged a late fee since my trip "end time" arrived while I was still trying to figure out what to do with the dead car and I couldn't get in touch with anyone to discuss the situation.Several hours later I was able to get a response from someone on Instagram asking me to confirm my name, email, etc. But since they're only responsive on Instagram until 5 EST it looks like it'll be at least tomorrow until they respond again. I also signed up several hours ago to get a call-back from the "anytime" support line when a rep is available, but haven't gotten one. After reading the other bad reviews about customer service, I'm worried I might need to start the [apparently long] process of getting out of my membership.
• May 2020 by Reyna G.
  Rented a car ahead of time for mothers day weekend, only to find out that my car was not ready for the time I rented it for ( 9:00 am), the only two options I was offered was either wait until 3pm to get a car or walk to another Zipcar location and get a car from 9 am to 12pm. Great customer service and accommodations they have. Won't be using them again. Account cancelled.
• May 2020 by Eugene B.
  Zipcar has failed to provide a car I reserved (they actually have switched 5 cars for my reservation each time due to car being unavailable). I was charged $272.98 and did not get a full refund, despite not getting a car from Zipcar. I had to reschedule and then cancel my plans to errors on Zipcar side, spend 2.5 hours on the phone -- and still not get my money back. Sounds like a fraud. Full version below. Usually I rent cars from National. I've got an Executive tier and a corporate rate, so usually I pay $80 per day and get to choose any car in Executive aisle, which is really convenient. In order to get to National location I have to take an Uber to an airport, which is not a great idea now due to COVID outbreak in NYC. So I've decided to get a car from Zipcar, since there are two locations just across the street with plenty of cars available. Getting a car for 24 hours at this location costed $140, which is $60 more than a National, but convenient location was a priority -- so I was OK. I've booked the car on Thursday for a Saturday trip -- i.e. in advance. Car #1 I've selected a Honda CRV for my trip, just across the street. We wanted a mid-size SUV so it's comfortable but not huge. Got confirmation, all good. Car #2 A few hours later received a notification saying that CRV was not available, and they have upgraded us to Mercedes C300. Same location, nice car, no complains from my side. Car #3 Next day (Friday) I've received another notification, saying that they have switched the car again. This time to Honda Odyssey -- a large minivan. Not what I wanted, but the real problem was the they've also changes the location. The new location was 50 blocks away, so I would have to take and Uber or a Subway to get there. I.e. to do exactly what I didn't want to do and for what I was paying extra $60. Can you imagine booking a beachfront hotel at a higher rate and then getting a notification "we've decided to move you farther from the beach"? Or renting a car at the airport and then getting notification "you can pick up a car at the different airport"? It doesn't work this way, right? So I've called the support. Car #4 After having a non-productive conversation with the first person ("nothing I can do, the car is unavailable"), I've got connected to a supervisor. They said no cars were available at my desired location, but offered to upgrade me to a "better car" which was... Ready for this? Honda CRV! The actual car I've initially booked.Then they have offered upgrading to a something they described as "Mercedes X3, a small minivan". This turned out to be a BMW X3. Car #5 -- not available at pickup time After thinking about the options we've realized locations is a high priority for us but we can postpone our plans for one day. Zipcar website shown a few cars available for 24 hours starting from 9PM Saturday, so I've called the support. Again, the first person I've talked to was not able to help, so they connected to a supervisor. Supervisor couldn't modify the start/end time on existing reservation, so they suggested cancelling this one, getting a full refund, and making a new reservation for 24 hours starting at Saturday 9 PM. The car that I've got reserved was Mercedes C300, supervisor has applied a discount "to make up for inconvenience" so I was charged $85. At 9 PM I've arrived to the pick up location (garage) only to learn that the car was not there. The app didn't show any notifications, didn't warn me that the car isn't there. No emails. mo messages, nothing. So I had to call support. Once again, the first person was not helpful "oh, we are sorry for inconvenience, the only thing I can doo is to cancel your trip". Turned out the person who had reservation did not return the car, and Zipcar was not aware until I've called. The supervisor was willing to work with me, so after a lot of research we have found a solution -- another car
• April 2020 by Kiarra R.
  This is the worst company I have every had the displeasure of working with in my life. The cars are never ready when they say they will be, then you have to call and change the reservation. They never know where the cars are to even give an ETA so your time gets messed up and they all tell you different information. I also got into a minor accident with one of the cars and the fee to fix it was absurd and no matter what customer service person you speak to, none of them have the same information as the other so you end up going in circles. The supervisors in billing don't even know where the bills come from and they keep your on hold for at least 40 minutes each time. They also told me I could cancel my account then pay the outstanding balance over the phone afterwards, now they say that I have to reactivate the account to pay then call to deactivate it. ITS NOT WORTH IT, THEY ARE THE BIGGEST GROUP OF IDIOTS IN ONE PLACE. SAVE YOURSELF THE HEADACHE.
• March 2020 by Dmitriy L.
  Haven't rented even once yet, and already so many issues! Gave me wrong info about rentals. When I called to complain about it, they cancelled my application and kept the $25 initiation fee. I re-applied and was assured I won't be charged $25 again. Guess what? They did charge me for it anyway. Let's see how it'll work when I actually rent a car, but so far they are looking pretty terrible.
• March 2020 by CeCe S.
  Updating my last one-star review. I won a judgement in Small Claims Court. Zipcar's response? "Oh, we have so many of those against us, we just ignore them."
• March 2020 by Josh C.
  This is my first month using Zipcar. I'm using this service to take my wife back and forth to the doctors. This has been an awful experience and if you are looking to throw money away as well as time...by all means sign up. This week alone I reserved 3 cars in 3 days and upon arrival to pick up my vehicle it wasn't available. Customer service wasn't helpful at all and claim this never happens. Hmmm 3 days 3 times doesn't sound like a me problem. I don't recommend this company to anyone but would love other recommendations in NYC. P.S, cars are always dirty with no gas
• March 2020 by Nicole S.
  Well, ZIPCAR ruined our day again! Unfortunately "Wheels when you want them" hasn't been true in a looooong time for NY users. Haven't been able to make a same day reservation in YEARS, & today for the 2nd time, the car we reserved way in advance wasn't usable (doors wouldn't unlock). The help line, per usual, offered us the crappy choice of an alternate car an hour away or a measly $20 credit. IF WE COULD TRAVEL AN HOUR AWAY WE WOULDN'T NEED ZIPCAR!!! And $20 hardly makes up for having to cancel our plans and disappoint our family and friends. Zipcar, if you can't keep enough cars in reserve ro meet demand at least do something nice for your customers when you disappoint them. Canceling my membership.
• March 2020 by Jason T.
  Terrible, I made reservations twice and they couldn't accommodate me. The first one was for a car that wasn't even there and the second was for a car I wouldn't get out of the parking lot. I then called to notify them but they couldn't help. I asked for a refund which they told me I would get in 3 to 5 business days along with a driving credit. I called in today which is the 5th business day and they told me that they didn't have anything on file stating that. Very shady and unprofessional treatment with these people. Do not waste your money with this company
• February 2020 by Amanda O.
  DO. NOT. USE. Incredibly disgusting company. While using a Zipvan, I was in a building for a moment with a client, when I came back to the car, it wouldn't unlock. I called zipcar and they told me the vehicle was malfunctioned and offline so it wouldn't unlock and had to be towed. My backpack with my ID, cards, cash, medication, everything I need were inside. I waited 6 hours for them to tow it and open the car. They never came. I was left with a dead phone, no ID, no money, no anything 20 miles from where I picked up the car and no help from zipcar with a solution to get me home. I finally borrowed a phone and called the only number I could think of to pick me up. They left me STRANDED with nothing. They towed the car the next day. It is now 3 days later, 56 phone calls and 18 emails later and they will not tell me where my items are or what tow company they used, so maybe I could at least ask them where my personal items are. They emailed back once saying that they had the items. But they will not say where. THREE DAYS. I have no way of getting new medication because I have no money or an ID. They left me to figure out my way home with nothing overnight. They put my life at risk and don't care at all. They yelled at me over the phone to "not worry about it, it could take weeks to get a location of my items." A DISGUSTING COMPANY. There was a police report filed against them, due to the fact that this is theft at this point of life-threatening levels. ABSOLUTELY AVOID THIS COMPANY.
• February 2020 by Anonymous A.
  Zipcar is fraudulent and incompetent. I booked a 3 day trip 2 weeks in advance for $486. When I showed up for pickup the vehicle would not open. After 30 mins on the phone with zipcar they determined the vehicle was offline and rebooked me for another vehicle, charging me an additional $371. This 2nd vehicle did not start. After another 30 mins on the phone with Zipcar they determined the battery was dead. They then rebooked me in the previous vehicle that was offline. The call concluded with them telling me they were sorry and could not place me in any vehicle because the others were reserved. They did credit me the additional $371 that they charged me but they have not credited me for the original $486 they charged me. The is beyond the pale...They charged me $486 and did not provide me with the service I booked. I now have to call again which is time-sucking and nausea inducing. ZIPCAR, YOU ARE EITHER FRAUDS OR INCOMPETENT...OR BOTH
• February 2020 by Lindsey C.
  This company is the worst possible company of any car sharing company on the market right now. They constantly have issues with the cars locking you out and leave you standing in the rain while they have you on hold for an hour plus. I have repeatedly had issues with this company. They don't deserve to be in business anymore because they are putting customers lives at risk by having us locked out of the car for over an hour at night time. Disgusting that they can even get away with this type of business practice and get away with it.
• February 2020 by Abe W.
  So far the car didn't even come so I would say medium good but pretty bad cuz it's hard to get anywhere without a car. I don't know why I'm saying this. Nicole is going to stay with Ian and Jenny but that probably has nothing to do with it I just wanted to let you know just a car what's your good or bad guy is sick and basically in Chattanooga