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February 2024 by Steve M.
So, I look up a product online (to make sure it was 'in stock') see the price which gives various ways to 'purchase the product' including 'in store' (ALL from the COVID fiasco that many stores STILL USE!) So I drive over, FIND the product but see the price is 'SUBSTANTIALLY HIGHER' on the shelf tag. I take the product to the counter and ask about the 'substantial 25% difference of the price from the 'on-line price' and?? I'm told, 'Thats for if you ordered it on-line then came to pick it up'... I state to the very nice two ladies.. 'That's STUPID.. So if I CALL or however I place the order.. but ON-LINE, I STILL have to drive over to PICK IT UP but if I just DRIVE here and still pick up the item...off the shelf MYSELF?? It's FAR more expensive than ordering it on-line.. for PICKUP!?' They both nod (they don't make policy but SOMEONE does!) So I say, 'Well will you give me the online discounted price SINCE I HAD to drive here ANYWAY?' She nods (nice girl) and when I'm hit with the total including tax? I'm now paying 40% (FORTY PERCENT!!!) or $14.00 MORE!??? I just paid, grabbed my product and left! Thats not exactly the discount I just eveidently mistook the nod 'yes' for and I think I've got to stop using Petco and they need to revise their policies as people will stop going there if they're going to be taken advantage of like this! Idiotic! And in THESE trying financial times??
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January 2024 by Kier Dejesus
Thank you to the staff. My dog was so nervous, she peed and they had wipes everywhere so we can clean up after accidents
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January 2024 by RPM
Great staff and selection
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January 2024 by robynne martino
Had the product we were looking for even though it wasn’t on sale and we had no coupons.Stopped in the grooming area to find out about having our Newfoundland puppy groomed and was very impressed by the man who was there. He was knowledgeable and made us feel at ease with bringing our boy there unlike PetSmart when we brought him there. He seemed to understand the way patience needed to groom a puppy who is 120 lbs. PetSmart couldn’t handle him at 50 lbs and acted like they had never seen a puppy this size. He’s a sweet boy just very big and acts like a puppy.
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January 2024 by Jeffrey Maltz
Friendly staff. Has the product that the other pet stores do not carry
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January 2024 by Jessica Carnein
Dawn was a stellar cashier on the day before Christmas Eve
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January 2024 by Mary Lynn Crosson
The staff of the Manchester, CT store were so AWESOME to me. They helped answer my questions regarding fish and food for my finicky adult Chihuahua. They encouraged me to joint your fish discount club. I do wish you had a combined cat/dog club as I have both.
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January 2024 by Anita Montanile
Small store but big selection.
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January 2024 by Kingdom General
The staff was unfriendly and inattentive
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November 2023 by Kristine Blake
Rye was ? helpful from the second I arrived. I flashed a photo in my phone of the item, and followed her to the aisle.Then she opened a register so I didn’t wait. Opened a profile at the register and received a discount.Donated to animals too.She’s awesome and PETCO should hang onto her like a life preserver .Thank you Rye! Happy holidays!
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October 2023 by Jason Brunswick
We got some great deals and the staff is always great! Manchester manager is the best. Cannot think of her name, but top shelf.
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October 2023 by Richard L
Bought a new tank & stand.Product was Great & the Staff was even BETTER!..Keep up the good work.??
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September 2023 by Joseph Marques
I can always count on Petco resolving any issues, problems or questions that I might have. They have quality products at reasonable prices. My wife and I enjoy shopping there.
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September 2023 by Stormy Kitt
My pup loves going here ! She always picks out a treat in the check out line ? && they always seem to have good sales going on
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September 2023 by Connor
The girl with the nose ring is the best. She’s very knowledgeable and helpful in making informed decisions for my various types of animals including my retriever, fish, and lizard. Would highly recommend this Petco due to her superior service. It’s employees like this that make me come back. Only complaint, parking is weird.