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October 2023 by Stacy Raymer
I visited Kay's on 10/20/23. Laura & Dee were very friendly and professional. I went into Kay's to trade in and upgrade a previous purchase.I spoke briefly with Laura on the phone before I arrived at the store. It was obvious that Laura is very knowledgeable about the products they sell. I told Laura what I was looking for and she was very helpful explaining the different options available. She explained they were having a sale and depending on the price point of my purchase I would get 25% or 35% off and my trade in value would then be deducted after the sale price was determined.Laura was very gracious and patient with me as I spent a great deal of time having her pull items in and out of the case for me to try on. ? In addition to pulling items from the cases Laura also looked online to see if there were any additional items in the style and size I was looking for.After a lot of indecision I finally selected an item from the case. Laura cleaned the items and began the paperwork/computer work while I went to grab a bite to eat.Upon my return Laura was ready to finalize my purchase.I would absolutely recommend Kay's to friends and familyThank you again Laura and Dee for making my experience at Kay Jewelers a pleasant one. I'm certain I will return to Kay's in the future for additional purchases.
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October 2023 by Kadeem Johnson
Our service with Nelly was amazing, although it was busy she was still able to give us great customer service and we were able to get the a necklace we were looking for our Godson !! Definitely will be coming back soon.
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September 2023 by Jennifer Lopez
Went to visit for a resize and Jeff and Tamika were great. Prompt, friendly service and Jeff even convinced me to upgrade. Aahhhhh, I’m in love with my new set. Thank you both so much!
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August 2023 by skigirl12 diys
Laura was so kind and amazing ! One of the reasons I choose k jewelers ! She did an amazing job helping me pick out my ring ! Thank you
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August 2023 by Corrine Gonzalez
Lori and Nelly were very helpful. 5 stars definitely love their service. Happy girl !!
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July 2023 by jake finley
Upon a visit to the Manchester Buckland Mall location, my fiancé was greeted by a very sweet employee, Laurie. My fiancé was shopping for her wedding band, and Laurie made this experience one of the most comfortable that we’ve had. Not only did she find the ring for the big day, but also shared stories with Laurie about weddings and fun memories one another’s life.We will certainly be back, and will definitely be requesting Laurie’s professional assistance in the near future!
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July 2023 by Kristina Vavra
Nelly was AMAZING! recently getting a divorce and she let me know my options as what I can do with my wedding rings. Nelly is awesome!!!
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June 2023 by Kimberly MacVarish
Nellie and Laurie are amazing! They have been incredibly kind and helpful as I navigate upgrading my wedding ring. Great experience!
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June 2023 by Kevin Mathiau
Great service went above and beyond on sale and service and ensuring we got everything back in time as stated. The manager is top notch.
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May 2023 by Srijan Banjara
Jeff made the process so easy that I was in and out in 30 minutes.I knew what I was looking for and that made it easy but Jeff made the experience even better.
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May 2023 by Eddy S.
I don't know the female employees name that works there and didn't get her name but she was very rude! I waited around 45 min until they opened then walked in to pick up my ring that I had ordered this past weekend. I presented my Military ID and email showing my ready for pickup email with the order number and name. She said I need a drivers license and told her I brought my Military Veterans ID which I bring with me everywhere I go. I didn't understand what the issue was then she said I can leave and come back later. I told her I'm simply there to pick up my order and leave. The gentleman I purchased the ring from was very cordial and professional. There's no need for the female employee to go overboard and call security! The gentleman came to finish helping me with my order and had no problems. I've purchased 2 rings there recently because I was recommended by a friend that has worked for them for a long time but don't feel like returning there in the future after that experience!
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May 2023 by Michell Breedlove
We’ve been shopping as Kay’s for 10 years and have loved out experience every time!We sure miss Carmen but Jeff is absolutely amazing!!!
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April 2023 by Dominic Cruz
Customer service needs STRONG (!) improvement. I was gifted a bracelet from Kay Jewelers & had to bring it back to get it re-sized. I received an email saying the bracelet was ready for pickup… so I went to pick it up. The girls in the store were chatting & did not greet us coming in, which was not the issue. The girl’s customer service lacked tremendously. She held her hand out waiting for a receipt or paperwork and didn’t say anything, just held her hand out. I also received a concert from her while waiting for her to process the bracelet for me to take home. She was laughing asking if I was sure I received an email saying it was ready. Yes, or else I wouldn’t be here. She said the bracelet shipped to the store but hadn’t gotten delivered yet so I left. As she was handing my paperwork back, she laughed. It wasn’t 10 minutes later we got a call saying the bracelet was there. Maybe if they weren’t caught up in their own conversation, they would have had time to process all of the jewelry & do their job.
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April 2023 by James Spellman
Jeff at Kay Jewelers in Buckland Hills made finding the perfect ring a pleasant and worry free experience. His attention to the finest details of both the jewelry and the buying process were welcomed in every way.
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March 2023 by Jeanette Olona-Kelley
Amazing experience!!! Jeff is so experienced and always knows exactly how to service customers . Thank you!