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August 2022 by Jonathan Kolenc
Nicholas the store manager and Dean the service manager were both amazing help and went above and beyond. I am from Colorado and needed to leave the next day but i had 2 unsafe tires. They didnt have the tires in stock that my truck needed so they called and called not only did they find them Dean went and picked them up himself. Meanwhile Nicholas helped the technicians start working on my truck. The icing on the cake all of them stayed late to finish. I feel very lucky to have walked into there store and get this above and beyond customer service! Thank you to all of you for all you did!
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July 2022 by Tree Bies
Fast and friendly service! A really great group of people work here!I was visiting from South Carolina and a part of a strut broke loose. They put me on their schedule right away and did an excellent job finding and fixing it and getting me back on the road.I'm a loyal Goodyear customer and have been for years. I've been to Goodyear in Connecticut, California and South Carolina, but the customer service I received here was the best I've had by far, I can't thank them enough!!! :)
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July 2022 by Alissa Woods Mahoney
We blew a tire on our RV on the way to our camping trip for the weekend. We called ahead to see if they had the tires we needed and Nick Arnesen, the store manager, was very helpful We managed to get to the goodyear location to get new tires. Nick and Dean (the service manager) were great. They got right on getting our RV equipped with new tires. They were incredibly accommodating to our family and pup. We are so thankful that we were back on the road in no time. What could have been a terrible experience was turned around because of Nick and Dean.
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May 2022 by Quill Lucet
They helped me attach my new plate free of charge, and answered questions about CT's biannual registration.
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March 2022 by Chuck Hogan
I developed car trouble during an out of town business trip. It turns out that it was a major repair.Nick and Dean were accommodating( especially as an out of town traveler ) and professional at every step.This location, staffed by Nick and Dean, is a credit to the Goodyear chain.
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February 2022 by MAK3212
Very friendly and courteous staff including Nick. The gentleman Jeremy aka J Burger who installed my tires did a thorough job! Highly Wreckommend Goodyear in Hartford!
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December 2021 by Tracy Gallivan
I always have a 5 star experience with Nick and today I would give 6 stars if possible! During a routine oil change with Nissan, I was told I needed new tires and brakes. I made the appointment for both with Nick. As it turned out, my brakes did not need replacing yet and Nick called to let me know. His honesty was so appreciated as was the efficiency of the appointment and the consideration in asking the budget for my tires and finding me the best ones within it. I was on my way in no time and will be back for my brakes when the time comes. Trust, integrity, and solid workmanship is what you get at this Goodyear! Highly recommend!
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November 2021 by Thomas Wissmann
My wife and I were traveling home, southbound on interstate 91 in Hartford, Connecticut, when all of a sudden, my 1999 Chevy Tahoe started making a loud banging noise. I thought the engine possibly spun a bearing and a rod was knocking. I was able limp the Tahoe off of the highway to the nearest exit ramp, and at the end of the exit ramp, there was the Hartford Goodyear Tire Center. I met the Service Manager Dean Boucher, and told him my situation. He was extremely professional and courteous to me and my wife because he could tell we were shaken up by what we just experienced. He was proactive, and told me he would bring it into the shop that night, and look at my vehicle first thing in the morning. He made us feel comfortable while we were at his store, and kindly offered us water in which we graciously accepted. Fortunately for me and my wife, one of my sons was traveling southbound home as well. He was about a half hour behind us, but he was still able to pick us up, and bring us back to Long Island where we live. Dean Boucher called me up first thing the next morning and told me my that vehicles’ drive draft shaft yoke broke, including the U-joint. I asked him if it was repairable, and he said yes. I gave him the OK to fix it. He had the part shipped to him, and his team repaired the vehicle quickly and professionally. He called me a few days later, and told me it was all fixed, and ready for pick up. My wife and I made arrangements with Dean to let him know when we were able to make the trip up. We drove up to Harford, Connecticut and met up with Dean Boucher again. He explained everything to me, and I couldn’t be more satisfied with way he handled our situation. What a FANTASTIC job he and his crew did to fix my 1999 Chevy Tahoe. I had to drive another 2 1/2 hours home, and was concerned that nothing else would happen to me on my back home. To my delight, I couldn’t believe how well the vehicle drove and performed. It was such a smooth and quiet ride home. The Goodyear team in Hartford , Connecticut did an outstanding job, and I HIGHLY recommend their services to anyone that needs work performed on their vehicle. Thank you Dean, my wife and I are indebted to you for taking care of us at an extremely exasperating situation. Great job!!
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October 2021 by Crystal Kelly
I had a nail stuck in my tire, which was causing a slow leak. I brought my car in for a tire repair. When they brought my car into the service area, they realized that the rims on my car have an anti-theft key and the key wasn't in the car. I just purchased my car last month, which means that the dealership didn't provide me with the key. Which of course placed me in a jam. I had to call the dealership and go back and fourth with them to find a solution to the problem. This process took over an hour and was frustrating. I just wanted to write this review to emphasize how kind, compassionate, and understanding Nicholas Arnesen and the other employee (I didn't get his name) were to me. While on the phone with the dealership outside, the second employee came outside and brought me an ice cold water, because he seen I was having a rough morning. Nicholas even spoke to the dealership at one point and helped figure things out. The solution to the problem was for me to drive 2 miles up the street to the nearest dealership. Nicholas put air in my tire so I would make it to the safely to the dealership. Ultimately due to the circumstances I had to go to the dealership and have them complete the repair. Again, I thank you to Nicolas and the second employee your kindness and patience was appreciated. If I lived in Hartford I would only come to these guys for service!
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August 2021 by Nancy Britton
Really fast, friendly, and professional service to a couple stranded with a flat tire on a trip. Excellent service!
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June 2021 by T
Great customer service! Love my new tires! Rich was awesome! He explained different options ( i had nails in two different tires!) and did a great job making sure my car was safe for my trip back down south.
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June 2021 by Nancy Roy
Great customer service!! Had a leak in one of my tires and they took my car in on the spot to check it out. Repaired it for me and was in and out! Had originally gone to Vernon but they wouldn't help me without my original receipt.
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May 2021 by Jamie D'Amato
Goodyear in Hartford, CT always takes care of my vehicles! It's the first and only place I go to - I can count on them to make quick work of any maintenance or repairs so that I'm back on the road safely. Thanks, Rich, for always taking care of us!
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May 2021 by shelly mobley
Great customer service. Dean and Rich really know there stuff!!! Honest and reliable you definitely will see me back for any and all maintenance for my vehicles !!!
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May 2021 by Shantal Boucher
Great place, called for new tires with alignment. Got appointment for the next day. Price was reasonable from what I was quoted elsewhere. Definitely recommend Goodyear in Hartford
