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July 2023 by Walt Holloway
Worst FedEx visit EVER! I was quite obviously BOTHERING this agent. Came in and dropped a pre-labeled box for shipment - easy! Little or no conversation throughout, even though she was speaking with other employees, only business questions for me - when SHE wanted the info. Had to mail additional set of papers and began process. Have done many times for company and know the process and tried to assist in providing information at the right spots. Employee - no name tag - was obviously bothered, NEVER looked at me, was RUDE with interruptions and would NOT accept the order I gave her info and just was just NOT THERE. If I gave her info in the wrong spot, she simply asked again when we got there. I.e. Are you using a business account? Really? Cannot remember a yes or no answer? NOT listening to the customer! I finally "snapped back" at one point and the remainder if the contact was "business only".This employee needs customer service training in a BIG way. She was HORRIBLE. Will NEVER use this store again. Store manager needs to supervise the employees much closer, and needs to consider letting this person go. She does NOT belong in a customer service position. Not wired for it. Period.
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July 2023 by Sue Bucks
544 Farmington Ave location was listed online and on the door as opening at 8AM. It's 8:31AM and not an employee in sight. Should be 2 employees responsibility to open. 4 customers waited then left. I wish you would open another location back in downtown Hartford, CT.
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June 2023 by Reza S.
I waited 20 minutes for a simple print. I didn't receive my print and left the place as I was running late for my appointment.
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June 2023 by Linton Cameron
Great place to do business. Friendly customer service , always helpful.
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May 2023 by Deep Dand
Quick and clean is the way here. They are helpful and knowledgeable.It was a pleasant experience.I got my Fitbit watch trade in started and handed over photos to be shredded
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May 2023 by Matt Ciscel
Wow, incredibly rude young woman with a nose ring. I know the labor market is tight, but FedEx should have enough resources to be able to hire and train folks with at least some level of professionalism. I had a damaged package dropped on my porch yesterday and tried to refuse delivery, but she just said over and over that FedEx is three different companies and that she couldn't give me a receipt. Then she got even more rude when I laughed in frustration at her initial rudeness. Still stuck with the damaged package until I get resolution from the seller (while FedEx were clearly the ones who damaged it). Terrible customer service and experience.
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April 2023 by Obert W. Burke, Jr.
UNQUESTIONABLY, THIS LOCATION HAS ALWAYS BEEN RELIABLE, FAST SERVICE, FRIENDLY & HELPFUL PERSONNEL, AND EXCELLENT PARKING SPOTS FOR HANDICAP PARKING!
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March 2023 by Gokulakrishnan
Pathetic customer service. Their service is very rude.
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February 2023 by Farah M Qureshi
takes way too long to get full service printing done and took people who came after me before me when all they had to do was check in email if they received my file. If this wasn't an emergency printing I would've not even bothered to get it done. Next time will go elsewhere .
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December 2022 by BRIGHT JEBARAJ SELVARAJ
Haleema was so polite and professional. She was extremely competent and answered all my questions patiently.
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November 2022 by A B.
One star is one too many!i returned a package that FedEx had mistakenly addressed to me (was meant to go to California, as the invoice in box showed). Instead of thanking me, I was actually physically attacked by an employee (she grabbed me by the arm and shoved me - I am 74!), claimed I could not leave the package there, and threw the package out the door with contents strewn all over sidewalk. She was screaming at me she would call the police! Fortunately the manager came, I explained the situation, he tanked me and apologized. Told him I would not file a complaint with the police this once, but I believe a review is in order.
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October 2022 by Anthony McLendon
We went there 3 times in the course of a week. Each time, we needed help with a different task a d ea h time, the staff went a ove and beyond to help us accomplish it.
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September 2022 by Babispyce Sugar
the staff here are super stars well caring and patient.. I use this location quite often and can I say I love it there
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July 2022 by madmatt15
The manager is awesome. They go above and beyond.
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June 2022 by Marina Jaffe
The people at this FedEx were incredibly helpful and professional. I needed a brochure printed last minute and they made sure I got exactly what I needed. They were patient, informative, and all around friendly. Special thanks to Santino, Thomas and Janessa for making sure I was 100% happy with the final result.
