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January 2024 by Dave Motparts
21/2 hours to pick up a prepaid car!One guy working there. He literally would work with somebody go get a car bring it in vacuum it out clean it. Come back in. Spend another 10 minutes with the person and move onto the next at least 15 to 20 minutes per person. There were 30 people in there, waiting some people waiting over two hours, just to return a car extremely poorly managed. It wasn’t until somebody came in to help them and move things along slightly, very bad experience would not recommend this location to rent a car from unless you have plenty of time to kill
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December 2023 by NASH ANSARI
The Worst customer service very very rude low IQ mannerless even the supervisor not responding phone most STINKING CAR ever rented not 5800 thousand miles driving with windows down at 25 degrees cold weather because if you turn AC or Heat on smell gets worse
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December 2023 by Dylan Moore
Decent place. Woman was super helpful and got me a replacement vehicle due to another location having gave me a rather dirty vehicle.
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November 2023 by M C.
Do not recommend. I prepaid online and arrived to find the car I had reserved was not available. They said they could get me on the road with a more expensive car that was available. This cancelled out any savings I would have gotten from choosing Budget.I presented my card to pay for the hold/deposit but the Agency's card reader was so old it couldn't read it. Agent was unable to key in my card information. I presented a new card and Agent told me there was a credit block on the card. I called my bank who said this was not the case. I left without a car. They wouldn't take my money, even when I agreed to pay more.
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October 2023 by Diana McConnell
It was an asset renting a car at this location just outside the City of Hartford as it saved a trip to Bradley Airport. The car was exactly what we had requested. All went smoothly on our two-week rental. Budget has been my preferred rental car agency for many years and does not disappoint. I find that Budget's prices most competitive.
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October 2023 by Yseline G.
Zero stars first of the the women at the counter clearly has some issues that management needs to address. The fact that this women work there tells me that the management team either has the same demeanor or worse. my husband booked online and when we arrived she indicated she didn't have a car available and told us she only has a van and quoted us double. She refuse to rent to my husband because she said his license has a crack on it. She was very rude very dismissive either she is working under the directive of management that is requiring her to be selective to who she rents. There is no way management is not aware of the horrible service at the Hartford location.
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September 2023 by Liz
Reserved my car and did everything I was supposed to get the the rental place and the service was awful and when I reserved the car was given one price and when I was in person the price jumped to 2x the original price never again!!!!!
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September 2023 by Robert Scaglia
Worst rental experience that I have ever had. Needed to modify my rental due to the hurricane in Florida. Nothing but grief and aggravation dealing with this company due to double billing of the rental and extra charges that they can't seem to straighten out despite being told they had fixed everything.
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August 2023 by Carter Lee
My pickup and drop off experience was phenomenal! During pickup, Another customer was causing a ruckus causing me to have to wait almost an hour to get to the desk but they associate made sure I was well taken care of by upgrading my Rental and I was satisfied with just the gesture! And Drop off was smooth and quick and I was in and out!
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July 2023 by Kyra Debardeleben
Honestly worst service I have ever had. The girl at the counter acted like she had no idea what she was doing and had to have a supervisor in her ear. She was talking bad about the customers to the supervisor while on the phone due to them being frustrated. Another man had issues as well for the same reason. I have done lots of traveling and gotten lots of rental cars, homes etc. it ruined our trip honestly. Will never use budget again.
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July 2023 by Victoria Villela
Ordered a car and prepaid online. Staff was helpful and quick to get us our vehicle. The vehicle was clean.
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June 2023 by Yolanda Champion
The service received was wonderful. The staff was pleasant. I enjoyed the vehicle that I received at a reasonable price.
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April 2023 by Alison Mahovsky
They opened late, closed early, and then had the nerve to still be there when I returned with their own car idling in the parking lot, waiting to cut out right at 3pm, and tell me that I could take it to another location with a drop box. Budget may be cheap, but you certainly get what you pay for. You might as well book somewhere else since you’ll likely get charged an extra day like I did thanks to someone else’s unwillingness to do their job well.
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April 2023 by nas nas
Owner of this location is very rude and unprofessional. Car I paid for was not available and the staff treats you like you did something for them not to have the car available. The way that they speak to customers is very condescending and as if you are lower class. Budget needs to change ownership of this location. It is very convenient spot but I work to hard to have some ..... talk to me any kind of way and think it's ok..
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March 2023 by Nas N.
This is the worse budget location there is and they need to close. Lady at the counter was beyond rude and when you call her out on it she tries to be condescending. There is only one person working at this location and after you reserve your car online. They never have the car available and try to force you to take something much worse than what you reserved. Absolutely worse location ever. This hartford branch need to close!