Kitchen & Bath near Hamden, CT

“I've used these guys many times in the last year ot so and they'd become my go to for certain things. Items always arrived on time and as described so until now I'd never had to deal with customer service....until now.

I had to overnight a few items because of an oversight on a job I was working. Paid the 250 to get them quickly. Git confirmation ema and even tracking pretty quickly. Problem arose the next morning when I woke up to another email from ups stating shipping was rescheduled and that they didn't have the items yet.

I immediately emailed and later called to try and resolve this as fast as possible. After several emails (the last one still unabswered days later) and phone calls I was told ups dropped the ball but I'd have it next day. Fine, mistakes happen (although label wasn't created for 3 hours after my order) but here's my problem.....I asked what was going to be done in regards to the $250 I paid for overnight when 2 day shipping is half the cost.

I was told they were working with ups to get it figured out....I'm sorry but after 4 days I still don't have an answer and I don't feel like I as the end customer should be waiting while you (CD) straighten this out with the shipper YOU hired.

If this happens with a sub on one of my jobs I would immediately refund my customer and then fight with the sub myself. Not tell my customer sorry about your luck, you'll get a refund if/when we do.

It's sad because I am ordering a new snap cutter and as a business I will always need more product but this has left a terrible taste in my mouth

**UPDATE **

after posting my review I was contacted fairly quickly and the situation was corrected. I held back 1 star because I shouldn't have had to take this public to get results but I will continue to use them provided there's no further issues”

“Wow! When I entered the showroom, I thought I died, and went to bathroom heaven. Their showroom is better than my entire house! The only thing better than the showroom, though, was their customer service. The receptionist, Sherleen, is outstanding! She is courteous, professional, and personable. The girl is an absolute gem. Whatever they're paying her is not enough! Don't buy her coffee, or a pizza lunch, give her a raise. Show me the money! The sales associate, Dariluz, was no less superior. She was helpful, efficient, and very amenable. In fact, she does the work of two people. She's is competently bilingual, as was Sherleen, and they should be appropriately, and significantly compensated. Show me the money! Employers should pay for these skills, that are highly sougt after. Finally, Terry, at the parts counter was friendly, and a wizard at attention to detail, with a wicked sense of humor. You can tell he enjoys his job. BENDER should feel fortunate to have these incredible employees representing them. If you require any further details of my visit, just call me. I'm not hard to find, and I'm even harder to forget. Thank you.”

“Chris Angeski did a great job from start to finish. He laid out everything for us and followed through to the end. Brian Smith did a fantastic job on the installation. We were very pleased with his professionalism and dedication to the job. I have already recommended Kitchen Advantage to my friends.Services: Kitchen countertop installation”

“We bought our house in 2019 and Bender’s has been one of our go to places because of their amazing inventory and even more amazing staff and service!!!! Leslie has worked with us for years and has gone above and beyond everytime!!”

“I decided to sell my condo this year and knew I had to have the kitchen renovated in order to attract buyers. Rob came highly recommended to me and I couldn't be happier with the work he did. Not only did he turn an old, dark, outdated kitchen into a beautiful, clean and bright living space, but he was a pleasure to work with. I found him to be reliable, knowledgeable and meticulous in his workmanship. I highly recommend Rob, and will most definitely hire him again for any future renovations!”

“Wow, finally someone who knows what he’s doing! Nir and his team did an excellent job, and had very reasonable prices. He came twice to my house to discuss design plans, and I’m super happy with how it came out. Great communication and very professional. Highly recommend.”

“We recently updated our kitchen and I am so grateful we went with Express Kitchens. Not only did we stay on budget, but we also got fantastic advice and help throughout the entire process. In addition, in a household with three young kids, having a new kitchen start to finish in just two weeks was a huge plus so we were able to quickly get back to normal!”