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January 2024 by Shadi Samawi
Fantastic brand and a beautiful boutique on Greenwich avenue. Not very welcoming staff I must say, kinda ruined the experience. 5 stars for the brand and the boutique though
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June 2023 by Mac Maccer
How to kill your business.Looking for a new suitcase, we went here. However, soon all our shopping intensions were ended by a rude salesperson, ms. P. (I prefer not to mention the full name here in public, though management could contact me) Instead of helping out, we were criticised about the handling of the suitcase. Moreover, when talking about the functionalities, she down talked the suitcase we were intending to buy. She continued to have an attitude. Instead of promoting the Tumi product she just interfered in our conversation. When asking about the price, I felt the price was sniffed towards me. Overall the sales representative stopped us from buying just by the attitude. We shop often in this nice neighbourhood, but next time Tumi is the store we will bypass.
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November 2022 by Miguel T.
OUTSIDE - in the heart of Greenwich on main drag. Like an old bank bldg years ago ENTRANCE- very elegant looking inside. However the showroom is small COLLECTIONS - not a plethora of selections but very stylish floor models for large, carryon, and other wallets bags etc. SERVICE - Pauline was extremely helpful and knowledgeable. She helped set up luggage codes and customized placards for the bags PRICES - this luggage is higher quality and prices are extravagant. Big bags are in the $1,000 range, the carry on type more like $700-900 Overall a good place for high end stuff
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November 2022 by Domenica V.
Amazing customer service, Paulette was an absolute pleasure to work with. I love the Tumi brand and she made me value it even more!
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August 2022 by John G.
I love the luggage and the staff is amazing and very helpful and knowledgeable of the product. The store manager is very helpful and deserves a promotion!
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April 2022 by John T.
I love Tumi products. It lasts forever. They make some cool stuff. But for me it is the durability. Smart designs, durable products, good looking.
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April 2022 by K S.
Horrible customer service. Took me two visits and hours just to make an exchange. The employee and the manager were both rude and incompetent. Stay away from this store!
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October 2021 by John Baner
nicely designed and located in a nice neighborhood
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January 2020 by Angelo DiCello
Great service & product knowledge. Spoke to Michael who was really helpful in making sure I got the right backpack for my specific needs.
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June 2018 by Lisa Mckeon
love the store love the staff great service
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January 2017 by Ann C.
The sales people in this store are rude and unhelpful. My boyfriend in NY bought me a carry on suitcase that I decided to return because it was too heavy. We brought it in to the Greenwich store with the gift receipt, and his credit card to make the return rather than lugging it back to NY. Helen would not issue a refund because she claimed that she wouldn't know how much he paid without the original receipt. When we checked with the NY store where he purchased the bag, they said that she could easily have seen the price paid with the gift receipt. My boyfriend ended up having to trek all the way back to Greenwich the following weekend with the original receipt. Thank you Helen for a wonderful customer service experience.