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May 2021 by A I
Very nice baby furniture
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July 2020 by Zizi Hart
Staff is always nice and the experience was very personal
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June 2020 by Sarah Jones
Wonderful help planning my nursery!
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June 2020 by Chris Frissora
Great store for teens and kids in downtown Greenwich
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February 2018 by Kevin Jaffe
Great place and great stuff
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December 2017 by Pauline Dirkmaat
Very unpleasant experience with a very bad service. Took me many phone calls and visits to get the order correct
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March 2017 by Aneesa H.
Drive an hour and a half to get to this location because we wanted to see the furniture we wanted to buy in person before our purchase.. or at least a sample of the color. We had a few quick questions, but could not get a salesperson's time to ask them. There 4 salespeople working and all of them were in dedicated design conversations with other customers. There was no one "manning" the store and none of the reps would pause and allow us to ask a quick question. After an hour of waiting, we finally got some time with one person. We asked our questions and within 10 minutes were gone. In hindsight, we should have left- but the drive we took compelled us to get the answers we were seeking. It was an enormous waste of time. I would not recommend visiting this store unless you're in the mood to get frustrated and feel like wasting your own time.
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December 2016 by C S.
Staff is incompetent. Better off dealing with customer service or ordering online. Paulette has no control of her staff. They are not trained to process basic returns and they repeatedly do not follow up when they say they will. Don't bother with "design services" as they will only frustrate you further with lack of follow up/delivery. The gallery is beautiful but I'd strongly recommend just going to look, design everything yourself, and order online. Very annoying to do baby registry through the store as well.
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November 2016 by JC C.
If you find someone to help you in this store consider yourself lucky - the layout of the store is strange - no main area to find sales people - you tend to think they are also customers lounging on couches or sitting at a round table - they barely look up and you feel like you are an idiot asking a question. The window treatment fabrics and rugs are hidden away in a side room and getting someone to come in there to help is nearly impossible and I had to look through the swatches myself only to find that they were out of almost all of the ones I came for. There are many things that are not in this store and they advise you to check the website! Really? I wasted my time looking for a parking spot for nothing. I was not impressed.
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August 2016 by D R.
The single worst experience of my life at what should be the most joyous time of my life. Leave it to a baby furniture store to pile on unwanted and unnessary stress on a new mother and father by failing to deliver the baby's furniture when it was due to arrive; by making promises to deliver the next day only to lie about it. By failing to send all of our furniture at once to its "shipping company" causing yet another day. And throughout all of the screw-ups, they never once had even the decency to call and update us on the status. The only way we learned about all of our problems was by sitting at home with a newborn and waiting for furniture to arrive time and again, and then calling them up to find out what was going on after hours had passed and no funtiture having arrived. The way they treat you is disgusting. They have no regard for anything but their sale. They put you on hold for long periods of time only to come back with some beaurocratic corporate talk to justify their repeated failings. And it is not as if you are getting a deal here. All of their stuff is overpriced. It's nice, but expensive. You really should go to a local mom and pop store where they actually care about expecting and new parents. I'll likely sue them for having us have to go out and buy replacement furniture, not only because of the repeated stress they have out on us but so they can show some minimal amount of respect and compassion for their customers in the future.
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July 2016 by Yevgeny B.
I was so glad to learn that RH has children furniture and rushed to buy everything: bunk bed for 3, mattresses, decor. Boy, was I WRONG! The bunk bed (lacking the 3rd bottom drawer) came yesterday and was assembled WITHOUT screwing the GUARD Rails. What requires 32 screws, is secured with ONE! Clearly, delivery people knew what they were doing if they used ONE. None of the leftover hardware items were left behind. I can't begin to imagine what would happen to my poor 5-year old if I let her sleep up there and she fell. The mattresses were unwrapped without permission (making them unreturnable). We got rid of the crib and toddler bed ahead of the delivery. Now we are forced to sleep all in one room, kids with us and on the floor. Customer service said it will take 48 to 72 hours for the delivery company to contact me to schedule(!) when they will come to fix this. And the house smells of fresh paint from the bed. Definitely not the quality and service I was looking to get from an expensive retailer.
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December 2015 by Jess K.
We just bought a dining room table and chairs here. The sales associate who helped us was nice. He was patient in showing us all of our options and the color swatches. What wasn't okay was another sales associate, Alissa, saying to my husband that we shouldn't have brought our 1 year old daughter. She is a happy, calm toddler. It wasn't that our daughter was doing anything disruptive. It was just that she was in the path Alissa was walking down. And so she turned to my husband and said she shouldn't even be in this store. My husband wanted to walk out but I really wanted to finish our purchase. So you can see who won. But then I called customer service and told them what happened (very helpful and good about it). Thanks for being such a rude person Alissa! I hope you have the happy holiday you deserve!
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November 2015 by Austin R.
I tried calling mid-day on a Saturday. Someone there literally picked up the phone and hanged up, to stop the ringing It happened four times. I kid you not What a mess of a store
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October 2015 by Hannah G.
STAY AWAY. Similar to some other Yelpers (wish I had heeded those reviews), I also ordered my whole baby nursery from the Restoration Hardware on Greenwich Ave. Yes, service was indeed as bad as the other Yelpers said too -- after hunting through their maze-like store and finding across several store associates who all were mysteriously too busy to help me (fluffing pillows and avoiding customers) I finally found someone who would deign to help me buy furniture. Not that she actually knew anything about the furniture or could answer any questions, but she pulled up an iPad (just like the one I brought with me) and placed an order for me on their website (the same website I could have ordered from at home). She did, however, promise that the furniture would be delivered within two months, as a "worst case" date -- and the confirmation email from Restoration Hardware said "no later than", so I felt pretty confident I would be fully furnished by baby's arrival. She further called the distribution center and confirmed that the crib (most critical piece) was actually on track to be delivered 3 weeks earlier than promised date. So I placed the order for the entire nursery. Pieces started arriving - but no crib and no glider. Then just before I was expecting a delivery scheduling phone call, I got an email from RH saying, inexplicably, the crib was delayed. I called to inquire and was told to disregard, we were still on track for an early delivery. A couple of weeks later I called again on an issue unrelated to the crib, and the call center agent said very casually, "oh by the way, you know that crib is going to be a month late, right?" That puts the delivery date past my due date, which means both that my baby is sleeping on the floor and that this has to be the slowest order to delivery time frame of any furniture store on the face of this earth. I made half the baby in the time they are proposing to make the crib. And of course, they're not actually promising to deliver the crib in that time frame - that's just the new tentative date. After escalating through a series of unhelpful customer service agents (and of course, the store is "regretfully unable to help"), RH decided to resolve this situation by sending me a free "Moses basket" -- that's right, a straw basket that sits on the floor that you are supposed to put your baby in. Why don't I just put a blanket on a cookie sheet and plop her on that? At least it will be less scratchy and have less of a smothering risk. I'm now buying another crib to sub in -- but of course, I already have the other furniture, and now nothing will match. Talk about a bait and switch. I will never buy anything from RH again and strongly urge you don't either, unless you're buying 9 months ahead and can handle a ton of stress while pregnant.
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May 2015 by Hilary G.
Bait and switch city- extremely disappointed in my entire experience here. Ordered $14,000 in outdoor furniture 3 weeks ago, told specifically all but two items were ready to go, now told we will be updated on JUNE 21st regarding new delivery date. At least they delivered the seat cushions so we can be comfortable sitting on the ground. Wasted the whole summer with their lies and apathy. In a town with such great service options and quality, nobody should waste time, money, or dignity at this black hole of competence.
