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November 2023 by Michael C. Krepak, MBA
Very professional and efficient staff - knowledgeable of all products in the comfort space. Was a pleasure to work with the team there. I highly recommend working with Jamar, Denzel & AJ. Best in the industry!
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October 2023 by L Miller
I called Mattress Firm, in advance, to make sure Joe was working. I went to the store, Joe spent time with me choosing the right mattress. He is very knowledgeable and patient.I picked out the mattress, Joe swiped my card and I was on my way. Delivery on Saturday!!! Seamless experience!
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October 2023 by D
Excellent and transparent customer service. Ask for Jamar Davis, he is the best! He is great!
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October 2023 by kate parnell
Absolute delivery disasterThe worker who helped me in store - five stars great guy. Everyone else from that point onwards was terrible.The delivery drivers didn’t show up, I’m in an apartment building, I said I’d be down in 10 minutes (it’s a big building) and that reception would tell them where to go. They never arrived at all.I called the Greenwich location, and the worker said he would try to get the truck to come back today (Wednesday) or be delivered on Friday. He said he would call me back either way to let me know.Didn’t call back.I called and followed up on Thursday afternoon after not hearing any confirmation times - to which I was told “we’d missed the booking window” and it would now Monday at best.No apology for not rebooking, or admission of fault that it wasn’t rebooked until I called to follow up.Mattress FINALLY arrived Monday, almost a full week after it was due. Usually this wouldn’t be an issue, however this is a new apartment and I’m PAYING for temporary accommodation as I’ve moved from a different area which I had to extend for another five day.Very expensive.Very unnecessary.Many points where this could have been resolved, I acknowledge the delivery drivers are often third party, but the lack of hustle from the on site team and lack of follow through was highly disappointing.
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September 2023 by Joseph Condomitti
Third time I’ve bought a mattress from them. Joe is the best and saved me a ton of money.
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September 2023 by M Moore
The phone support was great first and then Denzel was wonderful in store. Very happy with the two mattresses we bought. So much better than buying online. Hoping delivery goes smoothly also.
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September 2023 by Emmi Aryeh
Joe was extremely helpful in helping our family purchase new mattresses. He was very knowledgeable, kind and patient. Thanks Joe!
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September 2023 by Dave Deacon
The salesperson, Denzel, was great. Very knowledgeable answering all of our questions, but not pushy. Listened to what we wanted in a mattress and then gave us the best choices based on our requirements. Also very friendly with a nice sense of humor. Very pleased with the choice we made and appreciative of Denzell’s help in getting us there.
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August 2023 by Amber Meagher
Joe is the best! He is very knowledgeable and he takes his time with you and helps figure out what works best for you. DON'T FORGET THE PILLOWS! I am so excited to sleep on my new mattress! Thanks, Joe!
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August 2023 by Emily Fink
Wonderful experience!! Ask for Joe! Knowledgeable, patient, honest, practical. We greatly appreciated his support in choosing the right mattress for our needs! We’ll be buying our next mattress from him!
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August 2023 by Philip Rothman
After shopping around decided to purchase my mattress at mattress firm in Greenwich. Joe helped me and was great, top notch customer service. Highly recommend going to see Joe.
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June 2023 by Elizabeth Fredrickson
Joseph helped my fiancé and I pick out the perfect mattress for our new home! He was so informative and matched our speedy pace! Thank you so much for a great experience!!
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June 2023 by Frank Roa
We dealt with Jamar Davis who was very polite, professional and knowledgeable about all products in the store. He wasn't pushy which I really appreciated about his style. Thank you
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June 2023 by Neel Gupta
Scott was a great help in finding the right mattresses for our house and gave us a great price to boot. A+++ recommend.
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April 2023 by Gina Manos
Excellent selection! Joe was very knowledgeable, professional & great bedside manner! He helped me to select a great mattress for my elderly Dad.Thank you again, Joe!
