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June 2024 by mario benevenuti
This is by far the worst bank. Over the last twenty years it has steadily gone down hill. Most recently I tried to go on line to view a copy of my bank statement but because I get printed statements, unlike every other bank and financial institution, it will not let me see the statements on line.
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June 2024 by Bob DePaola
Saly and Lindsay were very professional, knowledgeable, and courteous. Both took their time to resolve an issue to my satisfaction. Thank you to both!!
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February 2024 by maria oliveira
Sat at drive thru 25 minutes for the person in front,then had to wait 20 minutes to cash a ck,a waste of almost an hour.never again.
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January 2024 by Carolyn Venceslau
I have banked with Webster in Glastonbury for over twenty years and they have always served me well.
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August 2023 by Anne Marie Pressamarita
the slowest bank ever
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March 2023 by Victoria Nader
Dealing with Paula and Sally is the greatest thing at this bank and that is the ONLY reason that i give them 5 stars!!!
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June 2022 by Kristina
I don’t think I’ve ever written a review of any establishment as I work in a customer service type role myself and I’m aware that many things can go on behind the scenes that can influence a customers experience. However, I was so bothered by the experience I had with the staff at this Webster branch the other day, I felt the need to say something. Thursday morning on my way to work I inadvertently left my wallet on the roof of my car while getting gas and drove off. Upon realizing it hours later, I called the gas station I was at as well as the local police department to see if it had been turned in, which it had not. Realizing I had no cash on me and just enough gas to get from New London where I work, to the closest branch that I am aware of in Glastonbury, I left work a few minutes early to get there. Knowing that I had no license due to my wallet being gone, I figured my work ID that provides a photo ID,government issued with a security chip, as well as my full social would be enough to verify my identity and take some money out as I literally had nothing in my possession. Wrong.I walked in and the only person to acknowledge me was a young blonde who was pleasant and willing to help once I explained my situation…until her co-workers overheard. I soon realized she must have been new. I heard one of them say “uh uh… do you know her. Who is she?” Another one quickly intervened and the whole exchange took a turn. Apparently my work ID was useless despite it being government issued because it doesn’t have my signature on it. I quickly offered to provide my full social and was repeatedly dismissed. The teller who took over explained she would have to call the branch I opened the account at. Ok, fine. After a few minutes she comes back and basically told me she’s “doing me a favor” by even considering this as she handed me a withdrawal slip. I filled it out and signed it. At which point she nearly threw it back at me and said “it doesn’t match! It’s not even close to what we have on file!” ….. ok. So you mean the signature I used 10 years ago when I was 22? Once again I offered to provide my full social and was dismissed again. At this point I’m upset and crying as a very stressful situation is becoming more stressful and I feel like I’m being treated like a criminal trying to steal someone else’s money. The teller tells me she’s “sorry” but she’s trying to protect my identity. Uh huh. Right. So after me basically begging for them to allow me access to my own money, the lovely teller whose name I did not get, finally agreed to let me withdrawal my money. But remembered to remind me she was doing me a favor. Right. This lovely lady who put me through hell for a 200 dollar withdrawal, who was so concerned about my identity, and also refused to give me a temporary bank card… at the end of all that, since she was so concerned about protecting my money and my identity… you’d think she would have cancelled my lost card, right? No. No, she did not.As I found out today after going to the Enfield branch and dealing with a much kinder staff who allowed me to withdrawal money based on the identification I provided and also gave me a temporary card so I wouldn’t have to go through that again.I apologize for the length of this review, but other than filing a formal complaint, this is the best I can do. To the young blonde who was training that day, thank you for trying to be helpful. Im sorry you had to end your day like that.
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March 2022 by Gage Perreault
Webster bank's ATM malfunctioned on me and did not dispense the appropriate amount of cash. They would not remedy my problem at the bank because I was not a member. What a ridiculous policy, especially when they charge $3-4 on an ATM transaction.
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November 2020 by W Tarfano
The employee’s of this Webster Bank location need training on the meaning of customer service. Their bank tellers need to lose their attitude and explain details to their customers instead of making the customer feel like an inconvenience. I have been a customer of Webster Bank for 20+ years, I am now seriously considering finding a different bank. Disappointing to say the least.
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June 2020 by Beth Devine
I got to the drive through 15 minutes before they closed. There was one person in front of me. They took so long that 3 people in the other lane went through. When I moved to the other lane they closed. It was after closing but they should have realized someone might have been waiting behind the person in the first lane. I called and was put on hold then disconnected and the machine came on when I called back. I have been banking with Webster for years but won't be going back to this branch.
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February 2020 by Jennifer Kelly
Our company has been working with Webster for quite a few years now. We have several million dollars worth of business with them. I have to say being only here going on a year, I am always pleasantly surprised with the service we receive. You would image with that many irons in the fire we might be considered a pain in the you know what but every time we are met with smiling face and an eagerness to assist. So a special thanks to Eve Acosta & Annette Larabee for everything you do! I really appreciate it and look forward to our continued growth and success as a team.
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September 2018 by HOFFMAN FI
Lissette is great , always willing to help out with any problems great customer service would highly recommend this branch .
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May 2018 by Anne
Poor customer service
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December 2017 by Linda Liversidge
I have been in business for 24 years and I can say without a doubt this bank at this branch is the absolute best I have ever used. They all go above and beyond to answer my questions and help with my banking needs in a professional and timely manner.
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November 2017 by Mike Mohr
The agent I spoke to did not know Webster's own rules regarding adding and removing folks from a church checking account. After wasting two Saturday mornings going there, I went to another Webster branch, and the issue was resolved immediately.
