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July 2024 by Chariny Luciano
The manager at the Fairfield location, Victor, was extremely rude and unprofessional. I needed a tire replaced under warranty, and despite having my Member ID and receipt, he insisted on another receipt and refused to help. Instead of assisting, he drove to the North Haven location to bring the tire, which was farther away from me, just to avoid dealing with the tire replacement. He knew it was unsafe for me, a pregnant woman, to drive to North Haven with the way the tire was but didn’t bother to do his job. This is not what good customer service looks like. I won't be returning to this location and don't recommend it to others.
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June 2024 by Jose Naranjo
Today I had a very frustrating experience at the tire center cause Eugene, one of the workers didn't mention to the next guy that I needed a flat repair and a tire rotation, although i got the flat repaired the tire rotation was out of the question, I don't understand why when the guy had thirty minutes before the next appointment, I know they have to follow rules but, I didn't make the mistake Eugene did, and the supervisor that came to inspect the job didn't do anything to fix the mistake either. I would like to remind them that I paid $80.00usd in advance to have this issues resolved when I make the appointment. Perhaps this is the last time that I spend my money in BJ's, I know there are some other tire stores that offer similar service!
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April 2024 by John Jr
Chris was very informative and polite he was able to help me out fixing my tires at a timely manner. Would highly recommend coming back!
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January 2024 by Kareen Williams
Quick and friendly services.
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December 2023 by X L.
The cashier's attitude is very bad, we haven't finished counting the money, she said to quickly take away your shopping cart, really rude, hope to improve the quality of staff. Merchandise is good, cashiers are terrible
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February 2023 by Eloise P.
I am suffering with covid and placed a large order from BJs in Fairfield, CT.The delivery was scheduled for yesterday. Nine of the items I ordered werenot delivered though I was charged for them. While they have sent me many emails, first telling me they have received my order, then that it was being processed, on its way to delivery, delivered, how did I like them? etc., etc.etc.When I sent them several emails advising them that 9 items were missing and would they please deliver them...not one response. I called and no response. I am furious with them as I am ill and really don't feel like spending so much time on this. Now I must dispute the charge on my credit card. Never again!!
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December 2022 by Luis De Leon
Great service, friendly employee.
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July 2022 by Julianna P.
oblem and have my mom get her $5 back for one item, but we ended up waiting 15 minutes because after the person in front of us left they took the person on the side first which who came after us and we were clearly there first. The person in front of us just wanted a lottery ticket but took forever!! Me and my mom were sitting there and we were clearly very upset because it was a small issue that could have been fixed in a split but it took forever and none of the employees seemed to care. After waiting about 15 minutes we finally fixed the issue, which btw only took 2 minutes. Also the security was scanning all of our things again when we were leaving and me and my mom were confused because the people in front of us didn't have to do that. FINALLY, some of their prices were good, but so many things were expensive so we didn't end up getting because Costco is so much better with their prices and you get get way better deals. I definitely recommend going to Costco instead because Costco has so much better deals than BJ's and their customer service is 100x better than BJ's. Here's a tip... go to Costco instead. Trust me your better off. And the place is very sketch.
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January 2022 by Mike M
Do not get tires here!!! Worst customer service!! They will basically tell you they just don't care and would rather not help you... Miserable staff and management poorly run just the worst...
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August 2021 by Bianca C.
I placed an order YESTERDAY for pickup TODAY. My window to retrieve my items was btwn 10am-11am. I arrived at 11am to allow the full time to pick the items. It is now 11:54am and I am currently STILL in the parking lot with a toddler waiting for them to pick the items that I ordered YESTERDAY! Not to mention that due to the Delta variant, CT has placed mask mandates again and there are many people walking in and out without mask on. Get it together, guys! SMH
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August 2021 by Joy
Best place for tires. Price and appointments online. Scheduled installation. Bob Jarvis
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August 2021 by Michael Soda
Good place to buy tires the only problem is they're very understaffed it's basically a one-man band he does the best he can definitely call up and make an appointment
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August 2021 by Eric Toro
They are very courteous and nice. The only problem is that they have to order tires. Maybe going to a store that sells just tires is better due to inventory in stock.
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April 2021 by Joann Lopez
They should update they're hrs says open until 8pm they close at 4pm no weekend hrs. as posted Customer service person told me Monday through Friday it's supposed to open at 9am but since the guy lives so far away he might not open until 945 am what kind of way is this to run a business I wish I didn't purchase my tires here
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January 2021 by George M.
Good location. This is my closest bjs so I come here pretty often. Set up like a typical bjs location. The staff is friendly. Usually when I need something I can ask and they will point me in the right direction. It's only been once or twice I've come here and I couldn't find something and no one was available or willing to help me. The shelves are usually stocked up and they have a great selection of bulk items. The only issue I have is the check out lines can be really long sometimes and not managed well during those times. Even with self check-out open. So you wait for what feels like forever for a couple items. But that's it. If your in the area stop in and sign up for a bjs membership. It really is a good value. Especially if you need bulk items for you and yours family or a party.
