Terrible service. It's been 3 weeks of calling and still have not received my order!!!! Despite repeated phone calls to management, still cannot get my stuff. Unbelievable!!! And this was not first time. I'm done!!!
November 2020 by Ra M.
**Dont do business with w.B. Mason *** I belong to a wonderful group on Facebook called Ct coronavirus essential locator group. We share info on where to find things like Lysol . Someone from our group posted that W.B. Mason had plenty of Lysol. When I went to your sight it was out of stock for single cans but had plenty of 12 pack 19 ounce cans. I didn't want to be greedy so I ordered one case for $ 87.00 plus $10.00 shipping. I was guaranteed delivery in two days. Two days later I called and was told my order was on the truck on its way to me. Two hours later I'm told the driver couldn't find my Lysol and that they would send it to me the next day. The next day I called and was told that the driver comes from Massachussets and would be in my area around 2pm at 4 I called and someone else gave me a totally different story. That they never received their shipment and that my Lysol was on back order. It never dispatched so everyone was lying to me. They promised delivery in another two days. I called again two days later they told me it was too early for their Massachussets truck to be in my area. Mind you I saw the truck pass my house I followed the truck asked the guy and the driver said they have deliveries in Connecticut all times of the day. Today Friday over a week since I placed my order i reeves a text stating they are backed up on shipment and I wouldn't be getting my Lysol for another week. I cancelled the order and demanded a refund. They claim I'll get my refund on Tuesday . I do t trust Wb mason I'll be challenging those charges with my credit card
