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March 2024 by Classic Space
The place does not exist
Just a sign but no shop
They out of business it looks like
And definitely, no motorcycles around
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January 2024 by S Gomez
Dave was awesome with and for me when I purchased my Monster! Not sure what happened that others have had a poor experience. I can only speak for myself.
I came in from out of state to look bike over, and Dave waited for me with a cup of coffee. Thanks, Dave.
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August 2023 by Guilherme Oliveira
Absolutely no interest with costumer service.
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August 2022 by Robert Mack
This place is complete garbage, the sales team doesn’t have a clue as to what is going on.
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August 2022 by Earl Gunn
Went to shop from New Milford and apparently on Saturday you have to call and set up an appointment like holding audience with the pope. Guess I’ll be going to New Haven next Saturday to shop for Ducati’s
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July 2022 by Bryan W.
Im happybwith my purchase. Very competitive prices and I would definitely come back to do buisness with again
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July 2022 by Ken Johnsson
Called and spoke with Ludwig to arrange service for my Ducati Monster. He needed to check some things and promised to call me back the next day. A week later, I called again, left a message to please have Ludwig call me. Never returned my call. That was two weeks ago.
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June 2022 by Jason L.
This is quite possibly the worst dealership in the country. For every one star review, I GUARANTEE there is a planted 5 star review from an insider there. I bought a KTM 300 erzberg rodeo and they did not put ANY of the aftermarket parts on the bike that it comes with. I checked with multiple dealerships and KTM customer service. Everyone said it was strange and that the parts weren't required to be installed, but everyone does it. Everyone but motofit. The salesman were unprofessional. When I questioned them about installing parts, the salesman said the hand guards were "gay, and he'd never put them on his bike". They were a nightmare to get paperwork from and even worse to get on the phone. I can not say this enough. Do not go here. I'm not one to bad mouth business'. I understand I COULD HAVE just had a bad experience, but I think the other reviews speak for themselves. Did I ultimately get the bike? Yes. Am I happy with it? Yes. But it definitely was not worth the headache. I CAN'T believe they are a Ducati/KTM dealer. You would think these high end motorcycle brands would check on their dealers. Absolute trash.
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June 2022 by Troy M.
Not worth the drive. Based on their business hours, they clearly aren't in the business of selling motorcycles
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May 2022 by Christof Stein
drove there today (1.5 hours) because I'm interested in the new Ducati Streetfighter V2. Was quite a disappointing experience when I entered the showroom which is half the size of an average living room. I think I saw one Ducati motorcycle displayed. When the guy behind the counter asked me what I was looking for, I explained that I wanted to take a look at the new Streetfighter V2 but that it was apparent that they don't have any motorcycles to look at. He explained that I can place an order if I want one or if I was just a "tire kicker"? I explained that I wanted to see and check the new Streetfighter V2 out before I do anything. He continued that nowadays there are no motorcycles to check out for "tire kickers" and if I wanted to order one he would be happy to assist me. I thanked him and left as fast as I could... I'm surprised Ducati let them sell their motorcycles...
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March 2022 by Sean McGuire
I bought a bike from this dealer, as far as sales goes they were pretty good obviously I bought the bike. After they make the sale customer service wise, terrible. They don’t respond to phone calls or keep promises. When I got my bike it was missing the tool kit and also the Manual. I talked to the owner about it while we were filling out paperwork and he said they would figure out what happened to it and sort it out for me, never did. In fact, I called several times and asked about it and each time I either didn’t get and answer or when someone did pick up they would say “I’ll figure out what happened to it and we’ll get it to you”. It’s been almost exactly 1 year later and I still have not heard a word about it. I won’t be buying any other bikes from this dealer due to that very simple issue.
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September 2021 by Jason Ambrosi
Dropped my KTM 450 EXC R off on 12/2/2020 for a clutch repair, new tires and a tune up. Picked up the bike today (9/7/2021.) after a bunch of back and forth nonsense. $1010 and 9 months later, clutch works (repaired not replaced) no new tires, bike won’t start and now no rear brake at all. Should have read the other reviews and I probably wouldn’t be in this situation. My fault.
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August 2021 by abetter emp
This place is the least professional shop I've ever dealt with. They don't answer the phone. They close unexpectedly. Just avoid.
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August 2021 by Daniel Ligeiro
Bought my 2015 Ducati Panigale here. I also bring my bike into Motofit for regular service. The team is always very friendly and knowledgeable. They are very reasonably priced for dealership service. I will continue to bring my bike back here when needed. Thank you Motofit team!!!!
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August 2021 by Alison Doggart
Overall a great experience, got the bike exactly when expected and everyone was very helpful. I will be definitely be coming back. Thanks again!
