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October 2024 by Douglas Champagney
Very knowledgeable staff, and happy with how they explained everything and even showed us what our plan covered.
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August 2024 by Joanne Cohen
Destiny and Natalie and also Wilfredo were so very helpful with both my much needed new phone and also with tv equipment when I moved recently! They spent time and were patient, knowledgeable and extremely helpful! Great employees!!
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August 2024 by Deb Nied
After a nightmare of a time with the xfinity staff at Canton, who are no longer employed there, Destiny and Leo (supervisors) were able to fix our issue and make us whole again. Thank you both!
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August 2024 by Samuel Masotta
Showed up at 7p they close at 8p doors were shut and locked with customers inside I knocked and the worker just looked at us. It was pouring rain and we were just left outside for about 15 minutes before a customer went to leave. He had to wait to get the door unlocked to leave. The worker then told me they were too busy to let anyone else in. Horrible service!
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August 2024 by patpat
Sat and watched us in the rain. Locked us out and wouldn’t let us in. Said they were too many appointments one hour before they close.
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July 2024 by Anthony Buonfiglio
This was actually an excellent experience. I was dropping off boxes after cancelling my cable and just keeping internet. The rep made it easy, fast and friendly. This was a good store!
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July 2024 by Lou LeMaire
I needed to return Xfinity equipment to the Canton, CT branch office and Jagger was a big help. He was professional and friendly and did just what was needed.
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July 2024 by audry
I went into the store and was yelled at by Arel who I later found out was the manager, when I went back to report how I was mistreated! I simply wanted to return a free phone that was supposed to be cancelled but it was never cancelled. I was told I didn’t have to return phone originally, but then I was getting charged. Manager yelled at me in front of other customers and told me he would not return phone and he was charging me for phone since over 30 days. I have never been treated so poorly in my life! No way to follow up on phone with store location and customer service can’t contact the store or help solve this problem. Arel also closed store for his lunch claiming to be by himself. Was 10 minutes late on return and was with another salesperson so why would he ever be allowed to close store in first place! He said on ripped paper note, so unprofessional, that would be back at 12:37. I got there at 12, waited until after 12:40 all to be spoken to do inappropriately!
Went back to store and was called white trash among other names can’t mention, too vulgar, by manager Arel
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July 2024 by Owen Glen
Waited 30+ minutes to drop off a modem after cancelling Xfinity. 5+ people waiting in line and 2 workers there more concerned with pushing sales and endlessly chatting to customer rather than getting people helped. They helped several other walk inside replace remotes before they asked to help me. 3 other customers walked out due to long wait time. Took forever for what should be a one minute interaction.
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July 2024 by Kat Silva
I bought in my broken remote into store and during the conversation the sales person Jay helped me upgrade my modem and box for streaming tv. He was talkative and took some time but I'm patient. I noticed when he scanned the modem box and streaming box that it beeped and he had to scan and then he said whatever I know you will bring in old equipment. I was like huh, get home set it all up and does not work so call customer service. They question where I got my boxes, I say store.. they inform me that they don't have them associated to my account. The modem they were able to fix via phone but streaming had to go back.
I go back to store and see Jay, he started to get upset. Called customer service liars, don't know how to do their job and then got really upset because they were fixing modem connection and taking away his commissions. Mind you, I'm standing there just listening. He actually flips the monitor to me to show me commission! ?
I get people have bad days, but I'm the customer not the company. I kindly asked him to just fix my streaming box and not touch anything with modem. I wanted to say to him, if your that miserable in your job leave. A woman stopped me on way out and thanked me for being kind but firm. We all need money but no one should be that unhappy.
Glad to say all set finally but wowza!
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June 2024 by susan killawee
Minus 1 star....RUDE customer service! I have been here twice and both times was greeted by people who must hate their jobs. Contractors that represent Xfinity should be held to a higher standard.
*Editing for owners response - You should train your contractors to be more like the people that are Apple Support! Not everyone understands the tech with phones. No one is EVER impatient or rude that works for Apple.
6/13/24 about 10:30 a.m.
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June 2024 by Yujing Yang
There is nobody in the store to help you.
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June 2024 by Raja Sanjeev Kumar Nakka
I went there to pick up a phone and they said they are independently owned and couldn't help me!
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May 2024 by Colby
xfinity is a horrible organization. one of the worst maybe ever.
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May 2024 by Colby Paul
xfinity is a horrible organization. one of the worst maybe ever.
