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November 2023 by Donna Marie Warren
From the moment I stepped into Land Rover Hartford, I felt an immediate difference. This wasn't just another dealership; it was a unique and personalized experience. The luxurious and rugged vehicles on display instantly caught my attention, embodying everything I've come to expect from Land Rover. But what truly made the visit memorable was the team. They are not just salespeople but passionate individuals who are deeply knowledgeable about the brand. Their patience and commitment to my satisfaction were genuinely heartwarming. They made me feel like a VIP from the moment I walked in.The buying process was transparent, smooth, and enjoyable. Every question I had was addressed with clarity, ensuring I was well-informed to find the perfect vehicle that matched my desires.But my appreciation for Land Rover Hartford didn't stop after the purchase. Their after-sales service is impeccable. Whether I had a routine maintenance query or needed more significant repairs, their service department was always on point – treating my vehicle with the utmost care, as if it was one of their own.In a time when genuine customer service seems to be dwindling, Land Rover Hartford shines brightly. Their dedication to excellence is palpable in every interaction, every service, and every vehicle they present.For anyone considering a new or pre-owned Land Rover, or if you simply need outstanding service for your current vehicle, I highly recommend heading to Land Rover Hartford. You'll be forging a lasting relationship built on trust, quality, and unmatched expertise.
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October 2023 by Tony Manuel
Not impressed with this dealership. Every time that I have come here and family and friends in past just seems like you are a bother and no one really wants to help and are friendly depending on what you need or asking them. Talk to one of the girls that answers the phone when she called me and explained why I wasn’t coming back. She did not seem to care and asked me if I was canceling after I just explained, my reasons This dealership, will never get my business ever again.
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October 2023 by Ali S.
I bought a Gls 450 Mercedes from then 2 months ago, still wasting for the registration and my plates. Every one tells me they don't know what's going on.
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October 2023 by Lisa LaBelle
I purchased a 2023 rang rover at the Hartford location and have bought many different brand name cars bmw,Mercedes,Lexus, Cadillac I must say the experience in customer service is absolutely amazing. I worked with a lady named Jessica and she was the most patient helpful, compassionate person I have ever met at a car dealership. She was absolutely amazing with everything this isn’t a place you sit at for hours they are definitely on their feet about everything. I also had the pleasure of working with Dominic. Also an amazing manager they all went above and beyond and I am thankful for this if there were more stars to give, I would I recommend range rover in Hartford a million times over
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October 2023 by bryan f
I recently had the pleasure of buying a car from Land Rover Hartford, and I cannot praise the outstanding service I received from Jessica Cunningham and Dominic Paternostro enough. From the moment I walked in, they went above and beyond to make my car-buying experience exceptional.Throughout the entire process, Jessica and Dominic displayed an extraordinary level of patience and professionalism. They worked tirelessly to ensure I got the deal that met my needs, taking the time to understand my specific requirements. I was particularly impressed when Jessica transferred three car seats from my trade-in vehicle to the new one, saving me the hassle of doing it myself.The attention to detail at Land Rover Hartford is impeccable. My new car was meticulously detailed, leaving it in showroom condition. Even when I mentioned my preference for non-dairy milk, they didn't hesitate to get it to ensure I could enjoy a latte during my visit.The personalized care and dedication demonstrated by Jessica and Dominic truly set them apart. They made me feel valued as a customer and took care of every aspect of the process, from financing to paperwork to warranty sales, while ensuring I was comfortable and well taken care of.I wholeheartedly recommend Jessica Cunningham and Dominic Paternostro at Land Rover Hartford. Their professionalism, attention to detail, and exceptional customer service are second to none. If you're looking for a vehicle and want a truly unique buying experience, visit Land Rover Hartford and ask for Jessica and Dominic. You won't be disappointed!Thank you, Jessica and Dominic, for making my car purchase memorable and enjoyable. You've gained a customer for life.
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September 2023 by Ali Zafar
While overall the service is good and the facility is nice, I’d personally explore going elsewhere. They won’t tell you about issues covered under warranty (because it pays them less by the manufacturer) and getting a hold of any staff member is next to impossible. Also appointments are very far out.Our car went in for service and they recommended some items. We addressed those however the vehicle was under warranty and had a ball joint leaking. The repair order documents a multipoint inspection and we had an alignment done however they failed to call out the suspension issue because it would have been covered by warranty vs customer pay. We picked up the vehicle and during a detailing appointment somewhere else shortly after, we were told about the ball joint. Contacted the dealer and no response. Fast forward they said there’s nothing they can do and that service advisor who originally handled our vehicle is no longer there. They only want to take your money versus actually service your car.Travel a bit more and go to another dealer or one of the many reputable local shops trained in Land Rover and using OEM parts.
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September 2023 by Nathan Cody
Went to look at a vehicle listed on line for sale. It had damage on it and was told that I can fix it or they can have it fixed at my expense. I was also told that I would have to pay for a Simonize package for $1500 and a conveyance fee. Also they don’t accept outside financing. What a joke. I sold cars for 25 years and can’t believe that this is how things are done. This is what gives used car sales folks a bad name.
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August 2023 by Mike cioffi
What a great experience. I live on Long Island and this is my second vehicle I purchased from Land Rover Hartford. The drive is so well worth the service.
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August 2023 by David Kobus
I was traveling on a business trip from Long Island to Hartford and got a nail in my tire. Even though I am not a regular customer, Brent was able to get my tire replaced within an hour. Waiting area was comfortable and staff offered me coffee and snacks. Outstanding service experience.
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June 2023 by John Derek Reid
My service experience at Land Rover Hartford was way above my expectations. Their level of professionalism is more important to me than any other single attribute. My vehicle deserves the best attention to detail that money can buy. Land Rover Hartford did just that.
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June 2023 by Nancy Cox
What a wonderful buying experience at Land Rover Hartford. Jessica, our sales advisor, did an outstanding job showing us the vehicles we were interested in and answered all of our question. Steve, Finance Manager, was very transparent with extended warranties and service plans. No high pressure up-sells, he just provided us the facts. Kyle the Sale Director was very friendly and again no high pressure sales. Jessica communication with us when there was a slight delay in our delivery time was greatly appreciated. Delivery when seamlessly. The only thing I wish they did a little better was to clean the interior of our vehicle. Other than that, Land Rover Hartford did an amazing job and would recommend them to anyone looking to purchase a Land Rover.
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June 2023 by Conspicuous Cats
Brought my car in for a recall and was instantly blown away with how professional Erica was. When you go to a dealership you don’t want to feel pressured and I can assure you I did not. It was an overall great experience. Jeff worked on my vehicle and was professional from start to finish.
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May 2023 by Geonaldo Geno
This dealership is awesome and very communicative, Michael is such a nice guy and very friendly, I hadn’t received that level of respect anywhere else 11/10.The car also came in great condition and the he took personal care of it.Thank you Misha
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May 2023 by Ramsey Baz
Incredible service from the service team! Scott was great and even when setting up my appointment with Sameen (I probably spelled her name wrong). I appreciate the team giving Land Rover a great reputation! Highly recommended!
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April 2023 by Laura Agadzi
I recently had the pleasure of purchasing a Range Rover Sport from Land Rover Hartford and was genuinely impressed with their outstanding customer service and seamless online car buying process. From the initial inquiry to the final vehicle pickup, the entire team went above and beyond to provide an unparalleled experience that exceeded my expectations. Adrienne and Steve, in particular, were exceptionally awesome and attentive throughout the process.Adrienne and Steve were consistently available through calls and emails, promptly and thoroughly addressing all my questions and concerns. Their expertise and patience allowed me to feel confident in my decision, while ensuring that I never felt pressured or rushed. The warm and welcoming atmosphere I experienced upon arriving at the dealership for pickup further solidified my choice to do business with Land Rover Hartford.In conclusion, Land Rover Hartford has truly raised the bar for car buying experiences. Their remarkable customer service, meticulous attention to detail, and unwavering dedication to client satisfaction make them the premier dealership for anyone in search of a new vehicle. I wholeheartedly recommend Land Rover Hartford and eagerly anticipate engaging in future transactions with their extraordinary team.
