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October 2023 by Erik Golinowski
The worst Webster branch. Kelly the bank branch manager is extremely rude. Doesn’t want to help. Been banking with Webster for 10 plus years. Multiple business through the years. Never have been so disappointed with customer service like Kelly provided. Will be leaving very soon!
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July 2023 by Mary Fattouh
This banking center is amazing. I needed to do quite a few transactions and they were able to get everything done seamlessly and with ease even amid the conversion. All of the staff were lovely and very welcoming too. Absolutely love this branch and if you have any questions they can definitely help you out! Shout out to Natalie Langley specifically for helping me out today!
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March 2021 by Joel Hurliman
Conveniently located with drive up teller and ATM available.
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April 2020 by Owen Murphy
They always have excellent customer service for me and answers to all my questions. Been with them over 15 years
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March 2020 by Chris Uga
If you are looking for current events and weather update this is a great place to go. For banking my mobile device is more attentive and efficient. Tellers are more concerned with socializing rather than the customers banking needs. Applied for a home equity line and they ran my wifes credit after I told them I did not want it run. Her credit went from a 848 to a 760. All i got was a "i am sorry" and "its no big deal."
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April 2019 by Ruth Westerholm
How totally unfair to see only one review and only one star. I have been with Webster Branford office for over 30 years and appreciate their responsiveness and helpfulness with my questions.
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July 2018 by Maggie S
Horrible customer service and misinformation. All you get is "I'm sorry".
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November 2017 by S Smith
Horrible customer service and misinformation. All you get is "I'm sorry".
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September 2016 by Maya M.
It's a large scale bank with a small town vibe. Even though they recently revamped their space (I prefer the previous space for nostalgic reasons, though what they did recently is attractive and state-of-the-art), the staff remains just as friendly, warm, respectful, knowledgeable, thorough and professional as always. That's what matters. I've been a satisfied customer for 13 years and definitely don't plan to venture elsewhere. They have helped me with identity theft by overseas scammers, upgrading my checking account, halting fraudulent transactions, identifying CD rates and so much more. I'm grateful that such a helpful establishment exists in this day and age. Their wonderful ladies and gentlemen are well-trained. I also appreciate the fine folks who work for the Webster call center as they, too, have helped me numerous times.
