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May 2024 by Rigo Leoo
Jenny was very helpful, had no idea what to get my sister for her birthday, Jenny showed me tons of option and was very patient with me! I ended up getting a pair of UGGs I’m sure my sister will love! THANK YOU Jenny!
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May 2024 by Marian Marquez
Jenny was super helpful and patient in helping me chose the perfect uggs! Thank you Jenny!!!
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May 2024 by Luis Osoriov
Jenny was super helpful in helping me find my perfect pair of new Ugg’s.
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February 2024 by Lior Trok
Good service, good prices, there are not always big discounts
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February 2024 by Ruby Saldana
The staff were rude, disrespectful and dismissive. There were enough employees to actively support the overflow of shoppers coming through the door. I had a staff dismiss the fact that I was actively looking through the shoes on a shelf and proceeded to say "you know we have more (more shoes) over here, too" The three other employees who I seemed to be in the way of, were putting up a shelf, sweeping and on their personal phone. I was confused for a moment, but acknowledged her comment. We left the store because of the overall unapproachable environment. The security employee standing by the door was kind, respectful and ensured we were greated upon arrival and as departed.
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February 2024 by Lynne Tenorio
This is the rudest place ….The young female manager that was there Today 1/6/2024 at3-30pm…Went to exchange a gift with a gift receipt for the money and she told me I need the actual receipt with the amount on it…It was a gift why would I have the actual receipt…..?Terrible customer service….After calling my daughter and had her talk to “ The Manager”I got my refund…..I will never shop here due toHer attitude ??????????
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January 2024 by Margaret Montoya
Rude and incompetent staff are one thing. To have multiple employees discriminate and refuse to help a customer with a disability is another. Perhaps a training session with their legal team would be a good idea before they do not have a company to work for anymore.
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January 2024 by Lacey Garcia
MELISSA was so helpful and knowledgeable about finding the right product for me. I also enjoyed how friendly she was. Great experience! I love my UGGs!
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November 2023 by Kimaleen Tran
Jennifer and Kai were extremely helpful and great to work with! I had lost my merchandise credit, and they both took the initiative to help me resolve the situation. I appreciate them and they made the customer service at this UGG location superb! 10/10 recommend shopping here :)
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May 2023 by Quanekka Worthy
Customer service was horrible! Didn’t think to catch one of the females names but I was genuinely trying to have a simple conversation with her and her attitude/demeanor was very rude and disturbing. I even asked her at any point did I offend her but her body language was just top tier disrespectful. Working in HR for over 9 years, I truly value customer service! To see people act in such an unprofessional manner is very disturbing and unacceptable to me.
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April 2023 by Natasha Harlan
HALEY provided excellent customer service on Saturday. She searched in the back for shoes in my size. She found a pair. Nothing like AMAZING CUSTOMER SERVICE. Shoes were a great price too. Haley was pleasant!
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December 2022 by Elluany Plaza
Is this still being built? Drove 40min hoping to buy Uggs for Christmas presents and there’s nothing. Address is to the apartments next to it. Scam??… how misleading.
