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October 2023 by Me
This reveiw is solely based on the call center customer service. I tried using my code 10 minutes before close And I was denied gate access . After trying several times I called the emergency phone number. I was told we'll it's closed. It wasn't closed when I entered my code. The man then started telling me I'm not on auto pay. Excuse me really? I'm locked in your facility and you are telling me I'm not on auto pay. Yes I cursed to get out and I was told to call the fire or police department. I called the number again and still have not had a return call. I'm am disabled and you are causing me major issue and you better check your records because my bill is paid. You are keeping my service dog and i hostage at your location and I'm betting that all you needed to do was give me an emergency code to get out of the gate. This has to illegal.It is now morning. 5:30a.m.Storequest never returned my call. They left my service dog and I hostage on the propertyThe people in the call centers aren't for customer service . They are not trained proper. They think they can down talk you and obviously think they have the right to lock you inside their gate. I have medical issues and you should be sued and Your employees should find a job not customer service oriented.Anthony, Storequest should be thankful for employees wonderful like you. You are what keep this company in business.I better make more calls if I can calm the anxiety flaming.
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June 2023 by Natalie Hansen
Not a great first experience at this storage place. Hours online and at facility stated they were open on Sunday’s so I booked my unit online, loaded my Uhaul and headed over only to find no one on site. Called corporate and the gentleman told me they were closed Sunday’s, even though all signs and websites stated otherwise. Called back a few minutes later and a nice gentleman offered to call a neighboring location who graciously came over and assisted in getting us checked in, got us to our unit and was very helpful. Employee who was supposed to be on-site showed up finally appearing as if he just rolled out of bed and said he was on break?? Location was only open at 10 and he was already on break at noon with no sign on the door indicating he’d be back shortly. We sat there for 30-45 minutes trying to gain access… very thankful for the other staff member from the other location in Parker who showed up to help otherwise would have had to pay an additional day for the uhaul we already loaded up.
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June 2022 by Julie
Nothing but professionalism in every interaction. The facilities are clean and well-maintained. Highly recommend.
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March 2022 by John Adams
Steve Weeks got us setup with a second unit. He was very professional and knowledgeable. He gave us top notch customer service. Easy to access units.
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December 2021 by Nicholas Vargo
Such a ease and piece of mind dealing with Adam M. at the front desk! He made the process a breeze and even took his time with us knowing we needed multiple units. Thanks so much!More maintenance to the unit doors would give more piece of mind, i.e. door seals and rollers (hard to pull down sometimes..).
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August 2021 by Mark Scheribel
Good place to storage items.
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May 2021 by Lee Smith
I don't know I was just doing work there on the asphalt. Cutting out patches looks like they have a lot of nice stuff and Storage but I don't know
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May 2021 by Skilar Mendez
The front desk lady was EXTREMELY nice, help, patient and very informative. I would definitely recommend this place. You can’t beat the price and customer service.
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May 2021 by Andrew Grodahl
Service in person and by phone are courteous and efficient.
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May 2021 by Johnny Perritt
I want my money returned.
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April 2021 by Karen Ireland
Easy, the lady was super helpful and even shoveled us out. Great experience.
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April 2021 by David Lloyd
The employee on sight was amazing and made it a easy comfortable process
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March 2021 by Anthony Eddy
Customer service was excellent!
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November 2020 by Steven Anthony Morsicato
The manager Kate was super and helpful and super friendly she's a keeper thank you so much!!
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November 2020 by Tiffany Jaret
Arianna at the Parker location made a BAD situation GREAT and the gal at the other Parker location was just as great. Keep those gals around!
