10AM - 7PM
125 W 65th St, Loveland
Mobile Phones
“Chris and Josh were amazing. I have gone to several Verizon dealers and stores in the area and am always frustrated, but this store is great. I go no where else anymore!”
“Great place. Brought my sons switch in and they fixed it right away. They are very transparent with prices. No surprise pricing. Also very willing to discuss and price repairing things. Great customer service. Highly recommend.”
“Great customer service at this location. Having phone specific problems and the techs that helped were patient and understanding of the actual issue. Shout out to Josh and one to Chloe for their wonderful help.”
“Visited this location about a month ago, and I couldn’t have more praise for Dylan. I had a convoluted issue, and he patiently and thoroughly explained my options. We eventually found a solution, and words hardly express my gratitude for Dylan’s kindness, compassion, attentive listening, and assistance that day. AT&T, I hope Dylan’s pay is commensurate to his quality of service, because he’s outstanding - if it weren’t for him, I’d already be with another provider.”
“Service at the sky pond location was amazing. Found a lot of the issues and took care of them. Now the one across the street by Scheels. Worst customer service ever. Wrong package wrong prices and when we go in to ask why acted like we are stupid and shouldn't have the phone. Thx again sky pond great fix”
“Moises was very polite and attentive to the issue with my phone. After speaking with a few people, it turned out my number had been transferred to a different carrier. With that information, he quickly got on track to get my number back. He seemed to know exactly who to speak to with his support team. I watched him treat his employees with respect while working on the problem.”
10AM - 7PM
3027 N Garfield Ave, Loveland
Mobile Phones
“Your employee. Ben, is so knowledgeable and was able to answer all of my questions. He sold me my last phone and I would buy from him any time. He is asset to your company and I hope you realize what a gem he is. Hope he stays here at this location.”
“I gave a lesser rating earlier because I do have some legitimate complaints. Most of my complaints were heard and most of the time I was satisfied overall. However, I read some reviews after leaving mine and they were horrid. They really don't deserve those bad reviews. Any I had a complaint about the payment app a person stayed on the phone with me until it was fixed. Once I received a totally wrong order. I was told to keep it and I reordered. Gave most of groceries to my neighbors except the water. I've had one order not delivered but reordered and received next day. That one I even called the driver and was sent to vm. Someone arrived with the delivery person next day with a really attitude who gave me a mean look. Was he the person delivering the day before who didn't? Maybe? Only reason I can think of to be hostile unless he didn't like my skin color. That's the only time I've been treated that way by a delivery person regardless of their color. They're either always friendly and respectful, or they ring my bell and are gone before I get there. I've found nearly all Wal Mart employees at the 2 Loveland stores to be pleasant and helpful. Any time I have a problem I go to customer service in the app. First its the vr assistants which I hate but if you persist with tapping it's something else, you will get a live person on there and if they can't help you, you will get a phone usually within 5 minutes or less. They are always courteous even when I've been irate, but I usually warn them before I start that I'm upset and if I get angry, it's not their fault. I know they aren't the person causing the problem. Sometimes it's even me. Give them a break people. Most of them are doing the best they can at jobs that are thankless most of the time for a wage that will never get them out of the poverty level. That's not always true. Some will steal or leave your groceries maybe on the moon just for a kick. I've encountered at least a dozen or more, male and female, and only one person was rude, actually many more than that. I almost always rate them an excellent, but can't always tip them, but do if possible unless there was something wrong.”
“Reasonable prices and clean store. The only complaint that I would have would be. It's hard to find a floor person to help you when you are looking for a particular item.”
“James is a refreshing professional. If I should want to shop for phones I'll ask for him. He's new to the store but will make your experience feel human and pleasant rather than annoying, intimidating and just basically excruciating. He's a really great addition to the store.”
“Sandra and Edgar helped me out when someone stole my SIM card and helped me rescue my phone with a new one. Great people and place to go for your cellular needs! A life saver too!”
“The only store I will go to the manager is super smart, super good at solving problems and honestly the only person I wanna deal with if I have any issues for my phone or bill. Thank you Sonny! You saved our lives girl fr.”
11AM - 7PM
1200 E Eisenhower Blvd, Loveland
Mobile Phones
“Absolutely love Sam's Club they have a bit of everything for a great price. I love that I can get larger quantities of the namebrand products that I already know and love”
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“Had to setup a new phone plan. I was lucky enough to have Raquel help me out at the Verizon store. She was extremely helpful and honest, and helped me get setup on a new phone and plan that I was very happy with! I hope the next time I go into the Verizon store she is there to help me out again!”